18 days and still no broadband

[#1]

It is the 10th today last message on my account says my broadband should be active on the 8th its been 18 days now since order). Not a squeak since, tried calling the help line 45 mins last night, no answer 30m ins today still no answer, I went with plus net as their customer service is recommended..... yeah really?

[#2]

Hi @tasciorex

I can see that all orders have completed however there was some internal work which had not been fully actioned for some reason on your account - I have now done this and you should be able to get a connection the internet going forward. 

Can you please give this a go and report back? 

Kind Regards, 

Alisdair 

[#3]

How odd.... just had an email within 15 min of posting this saying it's been activated.... should have posted earlier !

[#4]

Will do.

[#5]

Just flashing orange light no broadband icon. Have checked all connections tried restarting unplugging etcetera

[#6]

From what I can see this is now working?

Let us know if you're still having issues.

[#7]

Hi 

Yes now seems to be working... thanks

Ian

[#8]

Glad to hear it!

Fingers crossed there's no further issues.

[#9]

thanks-- speed test over a 12 hour period is averaging 65 so happy with that.

Ian

[#10]

Super, that's great to hear Ian.

Let us know if you need any further assistance.