I have just sent an email to Marc Allegra who I believe to be the CEO now. I believe this issue has been going on too long for customer service to be any help. I will update if I get a response! ... View more

I really recommend picking up a BT HH6, I got one for £15. Range seems a lot better, and no need to separate bands! Annoying I know, but PN were £8 cheaper a month and I managed to get cashback through Quidco. So still better off I guess! ... View more

I have given up waiting and purchased a BT home hub 6 for £15. Annoying as I threw one away about 18 months a go!! Set up took seconds, internet now working perfectly and no need to separate bands!! Also looks a lot nicer than the ugly plusnet one! The plusnet hub is clearly not fit for purpose. And refunds should be issued to all customers stuck with it! ... View more

Hi, I also have this issue. New router received last week with firmware version 4.7.5.1.83.8.263. I have split the channels but this is causing very slow performance. Please can you update my router firmware, or perhaps send out a new router with the latest firmware on! Wouldn't I be within my rights to purchase a 3rd party router and send you the bill? This is clearly a known issue!! ... View more