@bobpullen Thank you ... View more

@bobpullen    You kindly pushed the latest update last December.  I have been experiencing the same problems again (connection issues and having to re-enter the password - more than once and it not being accepted).   The version is 4.7.5.1.83.8.273 dated 30/12/20   Could you please push the latest update to my router.  Thank you. ... View more

I have added the M&S customer, news and sparks e-mails to my white list.  I have been in touch with M&S and their technical department.  M&S have confirmed that they reset the sending of e-mails (in case they weren't being sent as they had been rejected in the past); M&S have confirmed that e-mails are being sent from their servers.  I have given up and set up a g-mail account instead.  I contacted M&S yesterday and the e-mail came straight through.  At last.  I now have the faff of going into websites to change my e-mail account from the Plusnet one to the g-mail one.  A friend mentioned that they had hear (I do not know now valid this is, just a thought) that because I use a Mac using MacMail that updates to the IOS increasing security cause this issue.  great that security is increased not s o great if you don't get e-mails.  I did check the e-mails on Plusnet webmail too and they weren't arriving there either.  ... View more

I am also experiencing this problem with M&S e-mails.  I raised a call a while ago with Plusnet support.  After a lot of going and froing they asked me to add the M&S e-mails to the white list accessible from my account management page.  I have done this and turned off the spam filter but still no e-mails from M&S.  I am not an IT person and have no idea where to go with this.  E-mailing M&S made no difference but if they did reply it either wasn't;t sent or got blocked along the way.  Is there anyone who can help with where to go from here - even if that is the form of words needed to send to M&S. ... View more

Hello Mattroberts3001 - there is another post about this with 112 pages so far.  @bobpullen is able to send an update to your router that seems to stop this happening.  You will need to tag him in the reply you make on the thread. ... View more

@bobpullen    Thank you very much.   ... View more

@bobpullen  Hello Bob, could you please send that new firmware update to me as well just like everyone else. I'm currently having problems with the wifi. I have a new iMac directly wired into the router and a clapped out one running on the wifi.  The problem is showing in my iPhone and iPad.  They appear to logged in but I'm unable to use the wifi.  Also both the iPhone and iPad are asking for the password to be reentered and although I am certain it's correct I am asked to reenter,  The only thing that stops this is if I switch the router off and then on again.   Thank you for your help.   Plusnet Hub One | Software version 4.7.5.1.83.8.263 | Last updated 15.6.19 it's on the list you have given as having the bug. ... View more