Hi VileReynard,
I've done quite a lot to try to identify the problem, and the new hardware was at the recommendation of one of the Plusnet tech support analysts that I spoke to on the phone.
My connection to standard web pages is fine. I can load public pages as normal.
The cause does not appear to me my physical laptop as a work colleague has also attanpted to connect to our VPN using my broadband and cannot connect, but can connect eleswhere.
I can tether to my mobile phone, or use my neighbour's Virgin broadband and both methods give a flawless connection to my VPN.
It also doesn't appear to be a wifi issue as I've tried multiple channels, 2.5 and 5GHz connections and also connected via ethernet cable, all with the same result - not able to connect to the VPN.
I've worked with my IT department to change the adapter settings, do a DNS flush and attenpted to connect to alternative servers.
I've run a ping for 15 mins to see if my connection is dropping an dit is not, and this has also been confirmed by Plusnet tech support.
My work IT depertment are quite adamant that there is a problem accessing the VPN server via the Plusnet network, and that there is a server settion that is incompatible with Global Protect VPN software, or that access to VPN is blocked.
Plusnet tech support (multiple different advisors) are advising me over the phone that they "do not support VPN access", which if true means that after 6 years as a plusnet customer (where this has worked for years!) they are no longer delivering the basic service I need to do my job and I'll need to find a new ISP. I'm also in a contract for another 10 months as I updgraded my line speed at the start of lockdown.
From browsing this forum I understand that other users have had this issue connecting to workplace VPNs and it has been rectified by Plusnet staff on this forum, but nobody that I speak to in phone support knows how to do this.
For now I'm going to try directly messaging the guys who seem to have come up with solutions in the past, but would appreciate it if anyone has any advice on tackling this.
Thanks,
Andrew
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