Thanks Chris,   The Cloudflare speed test is really interesting! I've attached the results. Speed is in the 90th percentile but can't tell whether latency or jitter are good or bad!   Andrew   ... View more

Status update: I've had my VPN client changed to F5 (Edge Big IP) and my original client (Global Protect) has been removed. This has been a big step forward in that I can now connect to the VPN, and it appears to have been stable today.   However the speed isn't great. If I do a speed test connected by wifi or LAN cable I get 70-80Mbps down and 20Mbps up, but on teams/zoom calls the video is frozen most of th etime and the audio is generally passable. When I swap connections to be ing terhered to my mobile I get 18Mbps down and 7-8MBps up but get perfect audio and video.   Not sure if this is related to my previous VPN issue, but it has got me a bit closer to being able to work from hone using my boradband. I just need to swap connections when I have an important call...   Andrew   ... View more

Thanks Kris, I’ve tried editing the MTU size to 1472, 1470, 1436, 1400 and 1000. Still not connecting to the VPN. Regarding this comment: “ one discussion elsewhere suggests forwarding port UDP 500 for IPSec and enabling ICMP reply to WAN echos ("Respond to Ping on Internet Port") and you should locate and disable any Netgear firewall or traffic filtering” Are there security implications with this? Haven’t forwarded any ports before so not sure what it actually does. Thanks, Andrew I should mention that I also had this same problem with the standard plus net router too. Andrew ... View more

Thanks ChrisWoods,   Been PMing @bobpullen to try to resolve my issues. Have tried connecting using a Netgear DM200 and also the standard Plusnet box, still having trouble connecting. I've also tried a different computer from work, same issue.   I've requested some more info from my work IT team:  - Our VPN protocol (I think it;s PAN-OS)  - To check if my static IP with plusnet is blocked in any way (I would be surprised if this was the case as I can connect to the VPN intermittently, but can't retain a stable connection)   I have also asked them to provide a different VPN client. However this is taking some time as I work in a global company with 50k people in the UK alone so this isn't a straightforward process.   To be honest I'm getting tired of trying to resolve this. If I wan't tied in to my contract I would have left already as when I connect to my neighbour's Virgin boradband, or my other neighbour's BT broadband both work fine.   Regards,   Andrew  -  ... View more

Hi VileReynard,   I've done quite a lot to try to identify the problem, and the new hardware was at the recommendation of one of the Plusnet tech support analysts that I spoke to on the phone.   My connection to standard web pages is fine. I can load public pages as normal. The cause does not appear to me my physical laptop as a work colleague has also attanpted to connect to our VPN using my broadband and cannot connect, but can connect eleswhere. I can tether to my mobile phone, or use my neighbour's Virgin broadband and both methods give a flawless connection to my VPN. It also doesn't appear to be a wifi issue as I've tried multiple channels, 2.5 and 5GHz connections and also connected via ethernet cable, all with the same result - not able to connect to the VPN. I've worked with my IT department to change the adapter settings, do a DNS flush and attenpted to connect to alternative servers. I've run a ping for 15 mins to see if my connection is dropping an dit is not, and this has also been confirmed by Plusnet tech support.   My work IT depertment are quite adamant that there is a problem accessing the VPN server via the Plusnet network, and that there is a server settion that is incompatible with Global Protect VPN software, or that access to VPN is blocked.   Plusnet tech support (multiple different advisors) are advising me over the phone that they "do not support VPN access", which if true means that after 6 years as a plusnet customer (where this has worked for years!) they are no longer delivering the basic service I need to do my job and I'll need to find a new ISP. I'm also in a contract for another 10 months as I updgraded my line speed at the start of lockdown.   From browsing this forum I understand that other users have had this issue connecting to workplace VPNs and it has been rectified by Plusnet staff on this forum, but nobody that I speak to in phone support knows how to do this.   For now I'm going to try directly messaging the guys who seem to have come up with solutions in the past, but would appreciate it if anyone has any advice on tackling this.   Thanks,   Andrew       ... View more

Thansk Richard,   Firewall is set to "off". Was actually surprised to see this, as I would have expected "low" to be the default, but don't think this is the problem.   Andrew ... View more