About SeanM

SeanM · ‎03-02-2009

Got the replacement today & it is now set up and working a treat. Wireless signal is pretty decent around the house and I'm getting far higher connection speeds. I know it'll take a day or two to see the full benefit of sync'ing at over a Mbit higher (around 7.5Mbit) but even rendering pages is a lot faster. Once again thanks to the Plusnet team for getting this sorted and the faulty router will be dispatched back to you asap.

SeanM · ‎01-02-2009

A new router is on it's way out to me! Excellent service only logged the ticket today.

SeanM · ‎31-01-2009

Hi yep.. I originally set it up to use the same channel that my old router uses without any problems. I've tried it with both settings and even standing next to it you only get about a 25% signal strength. I've raised a ticket now so hopefully I'll get sent a replacement.

SeanM · ‎26-01-2009

Cheers Dave... I'll raise a ticket and see if Plusnet can send me another one.

SeanM · ‎24-01-2009

It's mine as long as I stay in my contract for 12 months or pay the full price of it if I leave. It may be a good router but this one certainly has a problem if that's the case. The signal was so bad my phone, netbook, laptop couldn't connect unless in the same room yet my 5+ year old 3com gets me a signal upstairs and like barky it's also sat next to a DECT phone.

SeanM · ‎24-01-2009

What I forgot to add is this is the free one PlusNet provided me.

SeanM · ‎24-01-2009

What a complete waste of time this has turned out to be. OK so I got a better connection speed but the wireless on it is useless. 20% standing right next to it... walk out the room and it's gone. Back onto the 3Com for now. Looks like the DLink will be going on Ebay.

SeanM · ‎02-01-2009

I just went to change my product from Premier and to my surprise saw the following - The Product page says 30GB allowance but when I select it and Proceed it says 20GB. Can you clear this up for me? I've also decided to take your home phone service on top of this. Do Plusnet inform BT to cease my current product with them? TIA.

SeanM · ‎30-12-2008

It comes back with 3000 so it looks like I'll have to monitor it over the next few days.

SeanM · ‎30-12-2008

Jim - It's odd - connected into the test socket and got the following Data Rate Stream Type Interleaved Channel Data Rate Fast Channel Data Rate Up Stream 448 (Kbps.) 0 (Kbps.) Down Stream 7200 (Kbps.) 0 (Kbps.) Operation Data Operation Data Upstream Downstream Noise Margin 22 dB 6.5 dB Output Power 12 dBm 8 dBm Attenuation 2 dB 6 dB Reattached the faceplate & plugged my phones back in and got the same connection. What is worrying the speed test still gives me the same results as before. I can change the micro-filter as I have a spare or it may be that my router is showing its age but I'd expect better speeds then what I'm currently getting. The exchange is about 500 yards from my house and I live in a small village so contention shouldn't be that bad. Chris - Thanks I'll investigate and see if I can shed any further light on it.

SeanM · ‎30-12-2008

Chris your correct I'm still below the 13GB threshold for peak useage it is about 11.5GB. My router is reporting this - Data Rate Stream Type Interleaved Channel Data Rate Fast Channel Data Rate Up Stream 448 (Kbps.) 0 (Kbps.) Down Stream 3648 (Kbps.) 0 (Kbps.) Operation Data Upstream Downstream Noise Margin 13 dB 20 dB Output Power 12 dBm 8 dBm Attenuation 3 dB 6 dB I've down a speed test and d/l is 2879 kBps with u/l around 383 kBps. I normally get around double that on download although my line normally connects around the 6-7Mbs and is the estimated speed according to your line checker.

SeanM · ‎30-12-2008

Spider - "I feel you are doing Plusnet a disservice with your original post as the current legacy product offers way more for the money than the original version did" If you read my other posts you'd have seen that I pointed out when I joined I was on Premier from day 1 and that was with unlimited downloads. This meant unlimited at that time but most people used common sense. However due to those who abused the system and some would regularly break over a 100GB a month restrictions where put in place. I don't have all the original correspondence but I think the first ever restriction was put in at about 40GB or 50GB a month. Those who broke this restriction where then throttled. Sometime later Plusnet introduced the 15GB limit and then up'd it to 20GB telling us we where getting something extra. Now I personally don't see it that way... I had a great service with lots of bandwidth and never abused it but got punished none the less. Now for the remainder of the month I'm being throttled even off-peak (my connection this morning is dreadful) it seems which is totally wrong! So the original product you talk of offers far less then it did when I signed up. Can someone from Plusnet comment on why I'm throttled off peak and why the throttling is affecting browsing? I was under the impression that P2P etc got throttled and not browsing / email etc.

SeanM · ‎29-12-2008

They aren't allowed FB or MySpace etc.. they already use I-Player & YouTube but even with that they only tend to watch the odd thing or two. Believe me 30GB peak is more then enough... and we still tend to buy our music on CD so don't download that either.

SeanM · ‎29-12-2008

Santiago - the only way I see it would affect me is weekends and I still tend to use it in the evenings then.OK the kids use it during the day but aren't on it a lot and are not heavy users. Perhaps Plusnet should up our limit to 25GB for Premier as we are paying more and unless you work from home why pay for off-peak you can't really use. BTW could Jim or Barry etc please tell me what make/model the free router is? TIA. mal0z - It's hard for them to terminate account types but not impossible. However you cannot sign up for my type of account now - unless it is called something else! Correct me if I am wrong. Plusnet are good don't get me wrong but they changed T's & C's on numerous occasions without telling customers so the honest & open approach is nonsense.

SeanM · ‎29-12-2008

Jim thanks and apologies for accusing you of moderating my post. The 12 months doesn't bug me as over all I think Plusnet provide a good service but sometimes I feel a little let down as I'm what I'd call a good user and don't like being tarred with the "you've used less then what you pay for but we'll punish you anyway" brush.

SeanM · ‎29-12-2008

Can anyone tell me if I switch to BBYW 3 do I get the free router? I ask as my 3com has been rebooting itself a lot recently.

SeanM · ‎29-12-2008

Jim - you moderate my post but it's OK for HP to tell me to wind my neck in? It was that statement that riled me! Perhaps he didn't notice but this forum is called Rants & Raves. I notice no one has commented on the ridiculous 13GB limit and how unfair it is to those who hardly ever go over the limit. Or how Plusnet change their T's & C's and don't inform people - a bit like when they changed their products from unlimited (which I signed up to) and reduced the download limits time and again and then send out an email telling us how are limit has been "up"ed from 15GB to 20GB. Santiago - thanks for your comments (very useful) just read before I posted this! Plusnet don't listen despite what they say.

SeanM · ‎29-12-2008

Wow so I get less peak time but even less download usage! How is this going to benefit me when I'm at work? The free hours is total [Censored] - nothing is free I pay for it. All it means is if I wanted to download large amounts I could leave my PC running either at night or during the day to take advantage to unlimited (subject to restrictions) during off peak. I've never felt the need to do either so why would I start now. As for your marketing emails I don't ever recall opting out. If a change to T's & C's had been made we should be been informed e.g. that the charge to change products was dropped. Moderators note by Chemical Brother : Inflammatory comment removed - please see the link:rules

SeanM · ‎29-12-2008

Now this is from their products page * 30GB usage allowance * Up to 8Mb1 download speeds * 1 month contract * Free activation available2 * Free wireless 4-Port router available2 * Free overnight usage(midnight-8am) * Award-winning 24/7 support * Broadband Phone (VoIP) calls included3 * Broadband Firewall and spam/virus protection * Unlimited email addresses, 250MB webspace and more * Great for surfing and streaming * Suitable for music and movies from sites such as iTunes and YouTube * Suitable for online gaming * Suitable for VPN http://portal.plus.net/support/broadband/quality_broadband/traffic_prioritisation.shtml My current product - http://portal.plus.net/support/broadband/products/archive/bb_premier1.shtml Your Way - http://www.plus.net/support/broadband/quality_broadband/speed.shtml?link_bbyw_view1=speeds#Option3speeds So tell me where does it differ that much? Hardly any difference from what I can see. So unless you're going to add something that's actually useful i.e. something that informs me about what I'm missing then you should consider revising what you post. Oldjim - Thanks. I've just found that out while looking at the product lists again - this is something that Plusnet haven't bothered to communicate when they removed that charge.

SeanM · ‎29-12-2008

I've been with Plusnet for years now so long I can't remember when I switched to them. I've never faulted the service and have made some referrals and would still do so. However I have a gripe! I'm not a heavy user as the figures below prove. So this month I've hit the dreaded 11GB where I get a nice warning that I'm near the 13GB limit of a 20GB limit. Now I understand that these things have to be in place to avoid sustained abuse but I object to the idea that once I hit 13GB I'll have my speed cut down to 2Mbit. This is nonsense, for one I'm no where near my monthly limit for which I am paying for and secondly this is probably the 2nd time I've ever got close to 13GB never mind 20GB. Plusnet should apply a rule that if someone hits these (unfair) limits 3 months in a row then throttle that persons account at peak times. Billing Period Peak usage Off-peak usage Total usage 09 Sep - 08 Oct 6.7GB 1.99GB 8.69GB 09 Oct - 08 Nov 5.76GB 2.48GB 8.24GB 09 Nov - 08 Dec 8.14GB 4.79GB 12.93GB Now onto the other reason behind this post. I've noticed that I'm paying over the odds and getting less. Another of Plusnets crafty moves is to introduce new products that offer a better service charge less and then leave the older more expensive products in place so mugs like me are left subsidising newer customers. I guess I could draw a parallel with the fat bank manager from those certain TV adverts and Plusnet . I'm on PlusNet Broadband Premier Option 1 for which I am charged £21.52 a month and get only 20GB usage. Now looking at the current products on display I see I can get 30GB usage for £19.55. This is very unfair as it shows that Plusnet don't give a toss about it's long term customers. Why not just move all your Premier customers onto this product? I already know if I request switch products I'll get stiffed with a £15 charge which will effectively see me still paying more. I'm not happy at the way Plusnet are treating me and like I did with a certain satellite subscription company may well look to cancel my product and move it elsewhere. I do hope Plusnet didn't go to the same business school as them as when after 13 years of having their top of the range product I was not offered a single enticement to stay. An annoyed customer.

SeanM · ‎19-01-2008

For years and I mean years I never recieved 1 single spam email. Why because I was careful with my email address, where I used it etc. Plusnet allow their forums to get hacked and ever since then bearing in mind I never published my email address on that either, I get my fair share of spam. Most of it gets filtered by Thunderbird... but its all bandwidth I shouldn't be using.

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