After a lightening storm my router light went out and my answerphone went off,  I am an electrical engineer and soon determined the problem was the transformers on both had blown.  They were plugged into the same wall socket during the storm. I dug out my old router, and the power supplies were a match, although the end connectors were different.  I chopped the wires and got it working again.  Wanting to  permanently fix this temporary repair I contacted the help line, and after listening to the operators have a friendly chat for 2 minutes, was finally acknowledge as being on the line.  I explained my issue.  The operator was un-interested, said we don’t do power supplies.   I have now ordered another one from eBay, I think an open reach engineer is selling them, all the photos have the same laminate floor back ground. On reflection this is poor customer service, if I have been a little old lady (like my mum) and the light on the router went out, there should be a competent person on hand to send out a new power supply,    Fortunately I know how to match the power supplies, but other people like my mum would not. ... View more