I totally agree @spacepods, the issue is still there below the surface. I got .273 in October. Fine for a month, then lost 5GHz again. I bought a gigaswitch and created a CAT6 LAN throughout the house. It was perfect for iPad, laptop, desktop, smart tv but Firestick, and 3x Alexas were stuck on wifi. In December, I phoned Customer Services and about my contract end date as I was thinking of moving on, and related the problems, and what I had done to improve the situation. The guy was technically savvy and most helpful. I received a credit on my account to facilitate the purchase of my own router, whether I bought one or not. My contract was up at the end of February, so I phoned to cancel, even though I had not bought a different router. I was offered a deal equivalent to SKY's, so I took it purely because of the attitude of Customer Services and the fact my LAN had solved most of the problems. I am now going to buy an RJ45 adapter for my Firestick and minimise the need for 5GHz. Many thanks @bobpullen. ... View more

@bobpullen.  Thanks very much. I was just in the process of hard wiring all I could, but stopped. Since whatever you did, our phones have not dropped out once, nor has the Firestick, and TV. By the way, everything was on 2.4GHz previously, not  5GHz. ... View more

@bobpullen In desperation, I found this thread, for which I am most grateful. Some of it is a little above my head, but explanations seem to fit the scenarios.   I reported slow speed/disconnections over 2 months ago, using the BT speed test. It was below what was offered, but Plusnet said it was OK, and I did verify their findings by using another product. Sorry, irrelevant to this thread, but just to show how I got here.   The symptoms were leading to a wi-fi problem, as the main desktop had a wired connection, with no problems. Laptops, phones and tablet were all dropping connection frequently. I followed the help video and used auto searching in the router to set the channels (2.4 and 5GHz). No better. Last week Amazon Firestick started dropping out and I had to reboot the router to reconnect. 2 days later, my tv and Alexa started dropping out. Reconnecting the routine by WPS needed for tv, but Alexa self-booted. Phones now show 'authentication error' up to 10x daily. Laptops have to be reconnected. 3 days ago, I manually changed the channels. 2.4GHz to 1 and 5Ghz to the lowest available, which I think was 33, as a warning came up not to use the top end. Amazon and tv have been ok since, fingers crossed, but the other devices are no better. I am now getting to the end of my capabilities.   This thread has been going nearly 12 months, and I am now wondering what the future holds. I have a Sagecom Plusnet Hub One which is only 18 months old. Do I need to buy another?   ... View more