Further to my last post. If you work for Plusnet and want to get in touch, you may be able listen back to my call with the agent to hear for yourself about the issue I reported. ... View more

“1) The customer service technical team seem to lack training/knowledge of the new router and help is limited. The guy I spoke to said his team haven't even seen the router yet and there is no direct access portal for them to use to help customer with queries. Colour me confused Huh All staff are entitled to a Hub Two at no cost assuming they're using the broadband perk that comes with employment. Regardless, support staff still have access to an emulator and can also access elements of the router remotely to view things like home network topology etc. There's also a bunch of Help & Support content and videos that are publicly available. Oh, everybody was trained too Wink” - thanks for your reply, that is reassuring to know but it seems the CSC agent I spoke to today did not have any knowledge of the tools and training you suggest is available and from what he said it seemed to be a wider issue among colleagues i.e he was asking me to relay what I could see in the admin portal and would then check with his manager to discuss options etc. I have an open ticket and I’m happy to pass on details if you can get in touch with me privately. Good to know the SSID broadcasting bug will be fixed in a future firmware release. I did discover this myself and noticed this issue too. Is there a date for the release please? ... View more

“ For me the Hub Two is an improvement, I use mine in 'Bridge Mode' which allows me to use my own router and take advantage of it's features. Does your deco devices have a built in router which is able to make PPPoE connection? ” Thanks for your reply. Unfortunately the Deco device doesn’t support this but thanks for the helpful suggestion. ... View more