I am the latest in a long line of unhappy plusnet customers... and I haven't even got any service yet! 6 weeks it has taken for me to not have a service, 4 engineer visits, the first three left saying 'I'm sorry I'm not the right sort of engineer'.  then three turn up at once.  Get my phone line connected and working after much gnashing of teeth and 'I can't do that - Health and Safety mate', tell me I'm up and running but tell plusnet that they still need to send out an engineer to finish the work!  what more can they have to do I think, so I ask plusnet and the operative informs me that they will have to ask open reach.  I ask it to be escalated and I receive an email telling me someone from management will contact me within 4 working hours.  24 hours later, no call and when I do call I'm told they've all gone home for the weekend and to call back on Monday.  So I have a working phone line but they won't connect my broadband until they've spoken with open reach... Basically this whole process has been frustrating  to say the least and a depressing insight into the human condition.  you can tell when a company is under the cosh when its support operatives all sound harangued on the phone.  Like they spend every hour of every working day dealing with people who are annoyed because getting the basics right is beyond the abilities of the corporation they are supposed to represent.   If you were wondering what the point of my tale is other than the catharsis of its telling not much really.  Nothing will change, big corporations will continue to offer appalling service happy in the knowledge that you have no choice.  If you read any forum on the web about ISPs they appear all the same.  If you need broadband as a business grasp the nettle and ISP will do but be prepared to go through the whole gamut of human emotions on your journey to a level of connectivity most countries in the developing world have enjoyed for over a decade!  Thanks plusnet... for nothing yet!   ... View more