About Yerfle

Yerfle · ‎11-11-2016

I just wanted to add that 1 forum post, 2 web chats, 1 support ticket later, no one would believe me my broadband line is active and awaiting plusnet to turn my account on. I just called up the plusnet support line and had an incredibly friendly and helpful guy who has assisted me in activating the account and I am now using my broadband without issues. It was incredibly frustrating that i was trying to explain this to several people and its taken a phone call to get it done. Broadband activated and fully functional 11th, 4 days earlier than the 15th date I was given. 100% praise to the person I spoke to on the phone, he deserves a pay rise! Initial thoughts on the broadband itself, ping is good and low, no observable packet loss and relatively good speed considering I am living in a flat block with its own internal phone wiring.

Yerfle · ‎09-11-2016

Hello, I placed my order on 25th October, I have had to wait 2 weeks for an engineer to visit (He came yesterday and finished really quickly without having to even install a new line). Now having checked my order status on the site I will be waiting another week to be able to actually use the net, and the router has not even been sent out yet?! I am amazed how long this process is taking I have never had to wait this long with any ISP before, some of your competitors quoted on their site everything would be ready within 2 weeks yet I am waiting almost a month with plusnet. I was quite eager to try you guys out as i had heard the service is quite reliable compared to others but now I am having regrets, I urgently need my net for work and am wasting a fortune on mobile broadband data. Is there nothing that can be done to speed this process up? Many thanks, Tony.

Re: Slow activation time..

Slow activation time..