and that the chat system is active when you need it (8.00 p.m. - it currently isn't) and that there isn't a 45-minute wait on calls. (as at 8.00 pm tonight). I have tried to pay an outstanding bill for over a week now and: 1. you cannot do it through chat, 2. the advertised "/pay" web page doesn't exist 3. and telephone wait times have NEVER been less than 9 minutes. So what next .. Mr Customer Service PlusNet.??????? Can I invoice you for all my wasted time to date.... should just about cover my outstanding bill, so we will call it quits eh? No! - thought not.
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