Strange that I VERY rarely have problems communicating with companies that put email as one of their primary contact facilities. It may not be perfect but it is a darn sight better than the current contact methods that PlusNet use. You may be underestimating the value of a written trail of conversations that have taken place between supplier and customer. Many companies don't like this trail because they can then deny what has been said if it suits them to do so. ... View more

and that the chat system is active when you need it (8.00 p.m.  - it currently isn't) and that there isn't a 45-minute wait on calls. (as at 8.00 pm tonight). I have tried to pay an outstanding bill for over a week now and: 1. you cannot do it through chat, 2. the advertised "/pay" web page doesn't exist 3. and telephone wait times have NEVER been less than 9 minutes. So what next  .. Mr Customer Service PlusNet.??????? Can I invoice you for all my wasted time to date.... should just about cover my outstanding bill, so we will call it quits eh? No! -  thought not. ... View more