Quote from: neil Very disappointed with Plusnet customer service. Prior to joining Plusnet I was told I would receive at least the same broadband speed as my previous provider Talk Talk but probably better. I also received a written estimate of minimum and maximum speeds I could expect. The day I was connected my speed dropped 20% (it is now nearer 25%) I have waited hours to be connected to call centres and waited days while the lines checked, settings re-set and lines to 'settle' all to no avail. What do I want?, only to receive the minimum speed  quoted for or to be released from my contract without penalty. Plusnet cannot or will not do either. Very disappointed to receive this level of customer service from a company who advertises and prides itself on the standard of service given to its customers. Any suggestions on what I can do next or do I have to grin and bare the lesser speed than I had with Talk Talk for the next 10 months? They used to helpful now its like like talking to a condisending pit bull reading from a legal script , I'm looking to change to another ISP  PN treated me like rubbish I am going to check other deals ,if someone spoke to me like that in the street $#$#$#$# is what I would do ! [Moderator's note by Mike (Mav) changed topic title after split] ... View more

Been with on for a long time ,when I first joined I did not have any problems  and when I did they were helpful but now its a different matter apparently the fact that it drops out dozens of times a day is not their fault its my router and the fact that now its started buffering is down to the router it started bad some months ago after going through the usual hoops of speed checks /line checks it turns out that it could be my microwave oven or iv moved the router or something else ,it  got worse pn is not responsable for the fact that its routers are [Censored] and perhaps i should use another router ,the only change in all of this was and is the service ,the customer service was from the start defensive and off hand the excuses given were insulting along with the manor ,30 to answer the call . Online live chat prior to the call resulted in me having to type out 2 messages listing the faults that no one read the 3rd message was you have not replied to my 2 messages met with perhaps you can tell me whats wrong  ,the reacuring theme in all of this was no one was going to anything about a rubbish service that me and thousands are paying good money for a service thats deteriorated ,i have with listed faults are down to me but they are still taking the money , Well the person on live chat said perhaps i should change provider , dont worry thats on the cards , iv been patient it now seems when you phone up its like they are reading from a corporate leagal script ,your friendly north eastern  customer service has turned into a pit bull , Oh they just sent me an email well I will read it ,I doubt it will say we will fix it ! ... View more

Posting here because still waiting for replies to questions about super slow broadband , phoning up means bring a sleeping bag and a flask = 30 minutes is not uncommon then to be told oh sorry I will have to through to someone else but don't worry you will be put straight through ,only find another 30 minute wait , = just put the phone down , then I get a call telling me I can have fiber for less than what I'm paying now but it will be a 2 year contract ,however when I mail them to put it in wttiting and send it to me guess what = nothing then I get as call offering me fiber but it will cost me more money , Iv been with plusnet a long time but it looks like its time to move on its supposed to be a communications company but it falls far short of that ! Offcom is changing the regulation's on leaving your ISP,s in June making it a lot easier for the customers to find a new suppler ! I did a post on this but it dissapeared . ... View more

Iv read an artical that offcom is changing the rules on leaving ISP,s and making it a lot easier to do so It comes in on June 20 th  so check it out ! ... View more

I complained that the broadband speed was to slow 2.04 MBS and the service keeps dropping out ,after the usual 30 minuets someone answered and after hearing my complaint I was offered fiber at a lower cost than I'm paying now but the contract was to run for 2 years ? The longest contract iv seen was for 18 months the usual is 12 months ,I contacted them for an answer but as yet have not got one ,I did get a call from escalating that if I had fiber it would cost me even more money ,I do have other things to sort out at the moment so I will leave it as is for now I did however find out that offcom are changing the regulations about leaving ISP,s and making a lot easier to do so I think it comes in on June the 20 the ! ... View more