Due to my BB provided by John Lewis (supplied via PN)  closing, I had to look at other suppliers. I thought just transferring directly to PN would be easy, but apparently not! Plusnet offered me the same FTTC service as before, but also assured me they could arrange for fibre to be put into the premises to offer Full Fibre and faster speeds. As they assured it was available, I decided on the latter. An appointment was made for an engineer to bring in the fibre and fit the ONT box. However, on the day,  my copper phone line was disconnected, but no engineer turned up to sort out the fibre. PN then told me the job was marked as complete and the service operational, despite no fibre being fitted. Later they admitted that fibre wasn't available to my property after all. OK I said, please re-connect my line and I'll have the FTTC service back over the copper line. Well, we'll have to charge you £49.99 for reconnection first!  I told them that it wasn't my fault they had it disconnected the copper line before confirming the availability of fibre and I expected them to sort it out without further payment. We are currently in discussions. Anyone else had this problem?   ... View more