jab1 - not 'four candles' but 'four circles'   This screenshot was from my iPhone which I tried to see if it made any difference to what I received on my Mac - but it didn't. The 4 segments of the circle just go round and round - and this was taken after about 5 minutes of waiting  Thanks for all the input.  ALl's I need now is a Plusnet person to help me out with my Service ID! ... View more

John,  Yep, I'm selecting the phone number box. I've just tried yet again and the 4 circles just kept spinning until I gave up after about half an hour. ... View more

Mmmm.   I would normally suggest that this is a system problem but I've had it several times before so not sure if it just doesn't work full stop.   hopefully someone will ride to the rescue re the service ID   cheers  Roy ... View more

Apologies John, I'm not on FTTP either, the service is FTTC and I have included a screenshot of what is being requested.  If I select the landline option, it takes the number, goes to the next green and just sits there with four circles going around but nothing else happens.   I assume you see the same as the screenshot(?).  If you do, give it a try and please let me know if it works for you   Roy  ... View more

John Thanks for the try but this site only gives me something called a UPRN (I couldn't find anything else it gave including a Broadband Service ID)   Hopefully someone from Plusnet can provide this for me.   Roy ... View more