Hi Kevin,  I accept the availability argument, the issue for me is that I used to have faith in Plusnet staff trying to resolve issues. Nobody comes up with a solution blaming someone else. All the offer is a reduction in fees.I am happy to pay for a service, it would be nice to get one. Tim ... View more

I couldn't agree more with Miker. We moved house on 25/9, told we couldn't have fibre so put back to asdl. I discovered two weeks later that we could get fibre, given any number of dates from Plusnet when it would go live, which never happened, latest was this Monday when BT engineer turned up to ask where Home Hub 5 router was as he had had text telling him to install it. Needless to say we had to use old kit but speed is still the same, used chat line and fobbed off and eventuallly cut off .Earlier on I had e-mailed CEO, didn't have any effect only offer to reduce charge and promise to sort ty out. You can only take so much. ... View more