On the 1st June I was sent a fantastic renewal offer, must be honest didn't spot it at the time, the offer was to renew my broadband at £21.99/month inc line rental. Yesterday I noticed I had been charged £41.75, apparently because I failed to click on the button I was switched onto higher tariff than any of the plusnet offers I can see available for what was a fairly pedestrian 32 Mb connection. Upon discussion with customer services it was agreed to reduce this to £25.99/month but no chance to retrieve the extra money paid for this month??? and further more the speed is now 18 Mb It was explained by customer services that the email sent clearly showed that failure to click the button would result in almost doubling the price, and if you scroll down in the tiny fine print it does say this, not good practice, I have been with Plusnet since 2013 and have been happy with the service, but not happy bunny at the mo' and have started looking at alternatives ... View more