Thanks Poppy. I'm here now, so, I'll stick with it for the time being. On a different note, loving your website. Your Cairns have just made me VERY broody! Ade. ... View more

Thanks for the info everyone - just letting off steam! I've been offered the £17.99 Extra package now, I don't appear to live in a low cost area (so don't get the £11 odd option), plus £11.25 line rental as I've gone with their home phone deal, too. As for the staff pointing things out, I did all my "sign up" online, so it REALLY does pay to check everything out. I think I've fallen foul of being an AOL customer for a very long time. In that case, you pay £14.99 a month for their Broadband regardless of usage. There's no "hidden this", "hidden that", "upgrade to this", "upgrade to that" - it's a flat fee. I'm reknowned for researching things, comparing things, trolling through the internet to find information (ask my partner!) and I appear to have fallen into a marketing "trap". The fact is, I'm now paying £3 more a month for my broadband! While to some, that may appear minimal, it still leaves a bitter taste in my mouth given the marketing spiel that lead me to switch providers. Ade. ... View more

Also, I'm not suggesting Plusnet had any idea about my contract with BT... I'm just warning others to check first that making a move from from one phone provider to another won't incur any penalties. I kicked myself for not checking when the letter from BT arrived in the post. Ade. ... View more

This "from" word leads to a lot of ambiguity... I've not been offered the option of the £11.49 package in the email I just received to "warn" me that I was going to be charged an extra £5 for every 5GB I used if I stayed on the £6.49 package. I was given the option of £17.99 or £25 something or other. Quite a lot of "flannel" hiding the actual true costs I reckon. Ade. ... View more