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since ‎13-10-2023
‎13-10-2023
Cr4zycow
Newbie
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Re: Switched to full fibre no landline

by in My Order
‎13-10-2023 9:21 AM
‎13-10-2023 9:21 AM
Ok thank u, I will give them a ring ... View more
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Re: Switched to full fibre no landline

by in My Order
‎13-10-2023 9:11 AM
‎13-10-2023 9:11 AM
I have absolutely no clue as to anything u said in that lol!! I believe I may have the wrong hub, the comment above said I should have a hub two but mine is a hub one. Now I’ve switched im going to see if they will be sending a new hub out to me ... View more
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Re: Switched to full fibre no landline

by in My Order
‎13-10-2023 9:07 AM
‎13-10-2023 9:07 AM
It says it’s a hub one. And no we never got offered any new router at all. I assumed we didn’t one as I would have thought they would send one out if we needed a new one. Is that what the issue will be? ... View more
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Switched to full fibre no landline

by in My Order
‎13-10-2023 7:00 AM
‎13-10-2023 7:00 AM
We have been having disconnection issues with our fibre since we switched. It constantly comes back that there is no faults or issues so I have just switched to full fibre with no phone line. My question is do I need a new router? We have the original router that was sent out to us when we first joined plusnet over 2 maybe 3 years ago? We didn’t originally have fibre when we joined we only got that about 6 months ago. Many thanks ... View more
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