About genkville

genkville · ‎05-03-2010

Quote from: Mand Yup, you have a 3500 profile now, which is correct for your sync speed. :) Thanks Mand I hope it stays like this, thank you for all your help. Genk

genkville · ‎05-03-2010

Ignore the above :D :D

genkville · ‎04-03-2010

Hi Mand Despite your great help and Adele's help the speed has not changed much :-\ :-[ as im only getting 500kb My ip profile seems to have changed to 500KB :o Results Image not loaded Test1 comprises of Best Effort Test: -provides background information. Download Speed 451 Kbps 0 Kbps 500 Kbps Max Achievable Speed Download speedachieved during the test was - 451 Kbps For your connection, the acceptable range of speeds is 50-500 Kbps. Additional Information: Assured Rate IP profile on your line is - 500 Kbps

genkville · ‎04-03-2010

Quote from: Mand They'll be calling you later on as you've specified contact after 10am. However, we've changed your profile on our side now to match the one reported on the BT speedtest, so we'll need you to test it when you can and let us know if you see an improvement. Thank you Mand

genkville · ‎04-03-2010

Thanks Mark I am at work so chances of me answering the home phone are slim but i can be contacted on my mobile or via email. Also did they give a timescale? Thank you for all your help. Moe dick:quote

genkville · ‎03-03-2010

Quote from: spraxyt 3500kbps is the correct IP Profile for a sync speed of 4128kbps. Does Current line speed in the Member Centre (here) show the same value? If it does I suggest you disconnect from Plusnet then reconnect using your router's WAN interface (no need to re-sync) then try a test at mybroadbandspeed again. And thank you Sprax for your help! hopefully this will be sorted soon. jim:green quote fixed mod:end

genkville · ‎03-03-2010

Quote from: pierre_pierre theres your answer BT profile 3500 PN profile 750, time to kick some one, but will probably have to be tomorrow Jim can you do a Mods PM to the team Thank you Pierre! Have asked Jim if he can flag this for 2mrw.

genkville · ‎03-03-2010

Quote from: Oldjim Quote Current line speed: 750 Suggest raising a ticket or phoning to ask for the Plusnet Profile be raised to match the IP Profile Thank you Jim. I will wait for Mand or a support team member, but if you can flag this up that would be great!

genkville · ‎03-03-2010

Is this it? Telephone number: 011427XXXXX Phone exchange: SHEFFIELD Estimated line speed: 4 - Checked on 2010-01-20 11:56:52 Current line speed: 750 dick:quote

genkville · ‎03-03-2010

No idea how to do the above dude ??? I have reset my router already still no change. dick:quote

genkville · ‎03-03-2010

Thanks dude. Amended. dick:quote

genkville · ‎03-03-2010

Mand here are the results :-X Download speedachieved during the test was - 182 Kbps For your connection, the acceptable range of speeds is 600-7150 Kbps. Additional Information: Your DSL Connection Rate :4128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM) IP Profile for your line is - 3500 Kbps

genkville · ‎03-03-2010

Sorry! just testing the insert image works :crazy:

genkville · ‎03-03-2010

Quote from: Mand Quote from: genkville Hi Mand I am at work can i do this later? I'm roughly getting between 60 - 150 kbs. Can i get back to you tonight? And thank you for replying Mand. Yeah, sure. I'd be interested to see the results though, 'cos a test now seems fine. Really? What am I getting?

genkville · ‎03-03-2010

Quote from: sharpyuk @DavidH Come on david! play fair :P Yes you have had issues and i am sure it was a nightmare, but there are also plenty of us that have not had issues. There are also plently of people that change provider only to suffer the same issues again. :P Ditto about people having same problems. I want to just have a nice connection thats all.

genkville · ‎03-03-2010

Quote from: DavidH @genkville Try changing your ISP as well. (It seems to be the best solution) Thank you for your suggestion but i have faith in Mand and the forum team.

genkville · ‎03-03-2010

Quote from: sharpyuk @genkville Try changing your micro-filter as well. Thank you sharp. I have already changed the Micro - Filter to a new one but still no change dude :-[ "Third call ME - Done line tests (changed filter) (only left ADSL on, took phone line out) PN Reply - You now need to raise a fault and wait 48 hours"

genkville · ‎03-03-2010

Hi Mand I am at work can i do this later? I'm roughly getting between 60 - 150 kbs. Can i get back to you tonight? And thank you for replying Mand. dick:quote

genkville · ‎03-03-2010

Don’t mean to rant (oh well) but I have been having stupid speeds such as 30kbs - 120kbs for the past 3 weeks. I have raised 2 faults but no one got back to me, telephoned over 6 times. First call ME - Hello I’m having poor speeds PN Reply - keep you router on for 3 days it should improve Second call ME - Still having poor speeds PN Reply - Do some line tests Third call ME - Done line tests (changed filter) (only left ADSL on, took phone line out) PN Reply - You now need to raise a fault and wait 48 hours Fourth call ME - Hi i have waited 48 hours still poor speeds PN Reply - You need to leave it for 72 hours (I was told 48??) Checked online - no one seems to have replied to my fault Fifth call ME – It’s been 72 hours still no change, can you progress my fault please? PN Reply - Sir we have noticed you keep switching your router off :o My reply - I haven’t its been on for the past 72 hours :-\ PN Reply - Yes but we have noticed it’s been switched off several times within a day including a switch off at 4AM!! My reply - So you’re saying i wake up at 4AM, go down stairs and switch it off then back on again? I'm bloody asleep!! :o PN Reply - Sorry sir this now seems to be a fault with the line dropping out an your profile is set wrong........ Go figure! :o After all of this I'm still getting poor speeds. I am meant to be getting 4 - 5 mbps... >:(

genkville · ‎15-12-2009

Quote from: nathan1111 Sorry to hear uve been having problems Xanity. But no need to be rude to others or swear, just no need... *dont attack me now lolol* @genkville Looking from Research Be has come out on top genkville. Then again it depends on what packages, and prices but from the looks of things looks very good. Plus if you look on http://www.kitz.co.uk/isp/caps.htm the Kitz site you can see that Be offers generous amount of usage (No Usage Limit Set) And does not put any traffic shaping at all. And from people who I kno that are with BeThere they highly recommend it. (Plus its owned by o2 so it cant be bad) :D If O2 own them then they'll be damn good! but I'm a phone and broadband type a guy! i can never do without phone. Plusnet compared to other providers are excellent. Awards and customer surveys speak for themselves.

genkville · ‎15-12-2009

Quote from: Xanity Quote from: genkville Dude - i have done my research and plus net came out on top! BE - you will be paying £17.50 for broadband alone! Yes I will be paying £17.50 for broadband alone, at least its a decent one. I pay £19.99 for broadband alone from Plusnet, and its [Censored]. So your point was????? Lee you have obviously had a bad experience! I'm on plus net value and play MW2 without a hitch. You're obviously a hardcore gamer.

genkville · ‎15-12-2009

Quote from: Xanity Why would I bother telling customers about this kind of problem? My rant was directed at Plusnet, who could potentially get this sorted for me. They have the "power".. What can you do? Exactly :-\ Bye Hopefully they will sort it! :)

genkville · ‎15-12-2009

Quote from: James_G Nobody else does though - it does tend to lack credulity when it doesn't have any reasoning attached to it - it just sounds like somebody taking their ball home (no offence intended!) Why not fill in a few gaps to start building up a picture, at least folks can see where and how you've been let down then. Well said James! thats what im thinking, he can at least tell us.

genkville · ‎15-12-2009

Dude - i have done my research and plus net came out on top! BE - you will be paying £17.50 for broadband alone!

genkville · ‎15-12-2009

Sorry to hear you are having a hard time, but there is no need to call staff D*** H**** thats very rude! ??? sorry but swearing is not nice, if you think plusnet have a bad service try talktalk. Why are you moving? you never said.

genkville · ‎14-12-2009

I couldn't agree anymore! the switch was smooth and i love the order tracker! from day one been running at 5mb a sec and pawning players on MW2! Plusnet - you definitely deserve your awards!! ;)

genkville · ‎10-12-2009

Completed it on hardened its just that first time people online know the maps very well so you go into an area and turns out it wasent a good move. My skills are up to par lets hope 10GB holds! ;D Dick:quote

genkville · ‎09-12-2009

My Broadband went live and its a fast 5MB per secound. Switched PS3 on found the thompson router 60% signal strengh stuck MW 2 and bam im online getting pawned ;D Customer service have been fantastic they replied to me within 10 mins on email! It took 3 weeks for talktalk to tell me that i wont go live as promised so i quickly cancelled within the cooling of period and joined PN! no regrets so far! Thanks

genkville · ‎04-12-2009

Quote from: Addnan 10GB for 7 hours a week of gaming will be enouhg. I just about reached 10GB when I was on value, but I game about 3 hours a day. Shukran! thanks lad! Yeah i wont get 3 hours a day in cos im at Work then Uni. 10GB should be enough for me i dont download much anyway. Thanks dude

genkville · ‎04-12-2009

Quote from: Strat http://www.plus.net/support/broadband/speed_guide/download_speeds.shtml#valueSpeeds This explains everything thanks strat!

Re: Horrible speeds for past 3 weeks! 130kbs! Help...

Re: Horrible speeds for past 3 weeks! 130kbs! Help...

Re: Horrible speeds for past 3 weeks! 130kbs! Help...

Re: Horrible speeds for past 3 weeks! 130kbs! Help...

Re: Horrible speeds for past 3 weeks! 130kbs! Help...

Re: Horrible speeds for past 3 weeks! 130kbs! Help...

Re: Horrible speeds for past 3 weeks! 130kbs! Help...

Re: Horrible speeds for past 3 weeks! 130kbs! Help...

Re: Horrible speeds for past 3 weeks! 130kbs! Help...

Re: Horrible speeds for past 3 weeks! 130kbs! Help...

Re: Horrible speeds for past 3 weeks! 130kbs! Help...

Re: Horrible speeds for past 3 weeks! 130kbs! Help...

Re: Horrible speeds for past 3 weeks! 130kbs! Help...

Re: Horrible speeds for past 3 weeks! 130kbs! Help...

Re: Horrible speeds for past 3 weeks! 130kbs! Help...

Re: Horrible speeds for past 3 weeks! 130kbs! Help...

Re: Horrible speeds for past 3 weeks! 130kbs! Help...

Re: Horrible speeds for past 3 weeks! 130kbs! Help...

Horrible speeds for past 3 weeks! 130kbs! Helpdesk...

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Re: Is 10GB enough? for gaming?