Hi jelv Just tried it on a friend- and it worked- (she got the email but automatic 'failure of delivery' notice came back for the test). So I will try it with 'them'- and come back with what happened.   (update) My ISP has confirmed that my emails were sent from the server. Tried the test.email Cc: to 'them' with new emails and got no 'failure to deliver' and no bounce-back.  I can only think they have now labelled my address as spam so that it got deleted!  A new one on them but true to form. Helen. ... View more

Quote from: jelv Does their mail server bounce messages to unknown recipients? If so could you add a CC to test.delivery@theirdomain.co.uk, the bounce message would prove that it was delivered to their server as there would be multiple email addresses on the original email but only one rejected in the bounce. Hi jelv That's an interesting one- can you just clarify a couple of points for me as I really am having to go out of my depths with all this- I don't know if their mail server bounce messages to unknown recipients- how can I check this? and ... If I send a Cc to 'test.delivery@theirdomain.co.uk' as you suggest- do you mean that I should replace '@theirdomain.co.uk'  with the address that all the intended recipients share in this organisation (eg) Cc to: testdelivery@verybadcompany.org.uk ...or exactly as you have written it?  The 'usual suspects' are still not responding to my last 2 emails and I'm drafting another to send and I'd like to include this Cc test when I send it.  Sounds good! Helen  ... View more

Thanks for confirming that pierre-pierre. Helen ... View more

Hi Santiago. I don't have a fax (so have not used to send coms previously) but I will keep that in mind about poss faxing in future. However - is this foolproof as my email servers said the emails were sent? When I have tried to clarify who to communicate to- they usually name someone who is leaving their employ or going on annual leave for 3 weeks (they don't tell me this- I find this out by chance).  They have already recently managed 9 weeks delay by having all 3 people that I was told to respond to suddenly being on indefinite leave/sick/annual leave etc. etc. Checked today with another complainant correspondent and he has been sending to the same addresses (I triple checked the email addresses) and no problem- but he also only gets a response from them only when it suits them.  Unfortunately the ones I am communicating with are heads of department/directors/chief execs and so the rot goes all the way up and that's one of the reasons why it has been going on so long. Thanks- Helen ... View more

Quote from: purleigh 1)  Are you absolutely sure the address you sent it to is correct ? 2) Your email might well have been received, BUT got filed in a SPAM folder - or worse deleted. 3)  I have apparently lost emails before because the recipients email provider only provides a very small storage allocation, and my messages were received and then automatically discarded as any new messages took the account over the limit !. Quote from: paulh Worth remembering that internet email is not a guaranteed delivery system; so if it's so important you need an acknowledgement of receipt, send a registered & signed-for letter! Thanks to you all for your feedback/comments. I am not employed within the same (large) organisation; I had a meeting with them face-to-face out of their office on Monday re complaints I've made about their service/behaviour and they asked me to email them later that day with my availability for a home visit/discussion to take place this last week now gone.  I promised I would email them and as they were 'expecting' my email response, I would not then expect them to have me marked as spam (although they could possibly have done it deliberately to then say - sorry- we didn't get it due to admin mistake).  Also, the email they got before the email in question was only sent the night before and that got there as this was the email they used to 'reply' to me stating they had not had a response from me. I've sent emails to the recipients addresses for 2 years and there are 2 email addresses I always use to send to them and to receive email (depending on my location) and I've never had any warning or notification of non delivery and I did not in this instance. I've had 'out of office' responses from them recently when I needed them to respond- although the dates indicate they have not gone yet or should already be back at the office- but that is because they just don't reply if it serves their purpose. As a test I've sent the same message from the same web email to friends and they have all received it and I have checked on my email web server/account- no service problems at the time of sending (wouldn't that have shown up when I sent it or at least since then?).  I'm 99.9% sure they got it but it seems I just can't prove it.  Oh well- I was in the mood for exposing their lies. Thanks again though. Helen ... View more