Since an engineer visited the house I have just moved into on 22nd Dec I have no phone line or broadband to date. This was to be a straightforward switchover from my old address to new. But customer services can’t sort anything out. I have spent six hours and counting being put on hold passed from one dept. to another. Each time the new rep has incomplete notes on the system. I need to explain each time that the engineer said there was an external fault. Engineers have been booked and cancelled without explanation reps are confused with notes. And so the story goes on and on. It’s a complete mess. If anyone can help I would be grateful. Two days ago I noticed my junction box cover is missing and wires are hanging out. I have to remind the team of this too daily. ... View more