"Everyone is entitled to be stupid, but some abuse the privilege." ... View more

Quote from: shutter What a pathetic graph plotting system...... You could pick the first point at 3 mbps and the put that blue line up to the last point at just under 6 mbs, and it would look completely different... ! By the way, I am getting 1.3 Mg download, and I am happy..... your 4.7 would be nice...... and the 6.2 you used to get would be luxurious.......   :D there is always someone worse off than you  ;) Clearly as far as intelligence is concerned you are a prime example. ... View more

Quote from: Chris You were on a 6500 profile, which I'd expect to see speed test results of up to around 6000 ish, slightly more than 1Mb less than that isn't really pitiful. Having said that, your profile is now at 7150 (the highest on an up 8Mb service), so if you try another speedtest after rebooting your router you may see a slight improvement. Rebooted router and... ... View more

Quote from: KJILM123 :( Not happy. I used to have 6.2 mbps too. Never got that back again., Me too! PN don't give a toss. They'd rather spend money on TV advertising and sponsorship than improve their pitiful service. ... View more

Quote from: Matt @drewid - we don't have an open fault on your account to investigate this I'm afraid, you can raise one at http://faults.plus.net Hahahahahahah!............... If I didn't laugh I'd cry! ... View more

Quote @drewid, it looks like your DD wasn't activated correctly in the first place, hence the problems. I'd recommend cancelling and resubmitting it. It's not worth my effort, as I said before when my contract ends in March I'm off. ... View more

No real change in the pitiful speeds... ... View more

Their Customer Service/Billing Dept. are totally inept. I have phoned them numerous times about reinstating my Direct Debit, but this simple task just seems too complicated for the Billing Monkeys, so I set my Debit Card as the primary payment source thinking this should solve the problem... No such luck, every month I still get the same email saying "Unfortunately, we've not received the regular Direct Debit payment for your Plusnet Value account". Only couple more months of this fiasco then I will be with a PROPER ISP. ... View more

Quote from: Mand @drewid, Can you provide the results of a BT speedtest so that we can see what's going on there? I have done this many times for you in the past that I have come to the conclusion that this is just a tactic "to be seen to do something". I have absolutely no intention of futilely "jumping through hoops" as I have mentioned before. My contract with you expires in March which will see an end to this sorry affair. ... View more

Don't take my word for it... Broadband Expert 2.5/5 http://www.broadband-expert.co.uk/broadband-reviews/plusnet-broadband-reviews Review Centre 2/5 http://www.reviewcentre.com/reviews92709.html ISP Review 3.5/10 http://www.ispreview.co.uk/review/products/244.html ... View more

Thought I'd update the proof that PN are shit.... ... View more

I wouldn't recommend PN to my worst enemy (if I had one). ... View more

Quote from: Mand @drewid, You've got a 6500 profile currently, and according to your ticket history haven't reported a problem since July? Are you seeing throughput problems at all times? My profile used to be 7500 why has this dropped? ... View more

I have been with BT and Entanet, both have been consistent at around 7.3mbs. My next door neighbour is with Tiscali, she consistently gets the same. Far better than what I've been getting from PN. ... View more

Quote from: steve74 I will dis-agree with that,take a look at the service status page,Plusnets been fixing quite a lot recently,shame you feel the way you do though :( They maybe fixing a lot but they're NOT improving their download speed. And yes it is a shame that I feel the way I do but it's shameful that PN doesn't get it's act together. ... View more

I have consistently had poor download speeds in the 9 months that I've been with PN. Oh yes they've tested this and tested that (so they say) and sent me a test router and generally had me jumping hoops. But this is all a big con, they just want to appear to be doing something when the reality is that they know they're not providing an acceptable service but choose not to do anything about it. Their Customer Service/Billing Dept. is also rubbish. I have phoned them numerous times about reinstating my Direct Debit but this simple task just seems too complicated for the monkeys in billing. Anyway, my contract is up in March '10 and I WILL be going elsewhere. Note to PN Don't bother trying to attempt to fix this, you burnt your bridges a long time ago. ... View more

Quote from: Jameseh Surprisingly not!  The BT Speedtester is notoriously inaccurate. What results do you get from a 'normal' speedtest? If that's the case then why am I wasting my time providing three BT tests for CS? ... View more

So here is the latest BT Speed test results (I trust that they can be considered reliable). http://img.villagephotos.com/p/2006-10/1221023/capture15.jpg ... View more

If you where to ponder on your reply a bit longer, you might just realise the huge hole in you argument. jim:quote ... View more

Quote from: pierre_pierre yes it does say it all you are using an unreliable speed tester  try http://www.mybroadbandspeed.co.uk/ instead Oh! you mean the one OWNED by Plusnet, Yeah right. And how do you know if the speed tester I'm using is unreliable or not?? ... View more

This says it all. http://img.villagephotos.com/p/2006-10/1221023/capture14.jpg I was with Entanet before and getting on average 6.4Mbps Plusnet average 5.4Mbps [insert emoticon to express extreme fury] ... View more