So after 3 days (nearly 4 days) of solid connection I took the decision to reboot the router. It's connected slightly faster now (50Mbps) so I'll run it for a bit longer and see how I go from there. ... View more

@Gandalf thanks for taking a look over this and further clearing up the confusion.   I spoke to a very good support agent earlier today (as I had been incorrectly charged for the replacement router ~ which has now been credited)  and they offered to take a look at it again too.  In discussion we agreed to raise the order to drop the stability configuration down (the order has gone through and may take up to 48 hours to take effect is what I was told).  I'm hoping that I'll see the speed pick back up on Monday or Tuesday and will continue to monitor from there.  As mentioned the line was performing well previously with very few drops and I'll be quite content if I can return to that status. so I'll update on this next week. I did raise my "complaint" about the guaranteed speed, as you can hopefully see on the account as I felt that the information being displayed in the member portal was misleading.  With this now coming to light and my assumptions being correct it does mean that there might be a training need or awareness piece about how this "guaranteed speed" is interpreted with some of the support team agents as the original agent told me it was sync speed and it was acceptable.   ... View more

here is the output from BT Broadband   ... View more

@Baldrick1 All screenshots were taken this morning when posting. I have tried a different device and speed tested and achieved 46Mbps. I should say that when BT visited due to the continued disconnects, they confirmed all wiring was ok and replaced the master socket as a precaution. ... View more

@MisterW thanks for clearing this up. As you can see the information on the member portal shows that current speed is lower than the minimum. So something is clearly a miss here. I would ask PNET to make it clearer that this is minimum sync speed. And to look into why the information they are seeing is different to what the end customer sees as itln moments like this it causes confusion. I still would like to understand why I'm syncing lower having been stable for many years. ... View more

Just reran the speed test and speed is even worse this morning according to BT. As requested here is the output of member centre, BT diagnostics and hub diagnostic.   ... View more