Good Afternoon
We've been suffering :PPPoE error: timeout since 5 am this morning, looking at my router log it was about every hour, then down to half hourly, then 15 minutes and now I'm lucky if we stay connected for 5 minutes.
Anything I can do to trouble shoot? Router is a BT Smart Hub Home 6 that we've been using for a couple of years on PlusNet. I've attached the log of PPP and a full log from earlier if it helps.
Also, here is the technical log from the router (broadband username and serial number removed.), the router is plugged directly into an Openreach Mk4 VDSL/ADSL filtered faceplate on the master socket.
Firmware version:
SG4B1000E020
Firmware updated:
12-Mar-2020
Board version:
1.0
Gui version:
1.115.0
DSL uptime:
0 Days, 0 Hours 4 Minutes 52 Seconds
Data rate:
18.62 Mbps / 40.66 Mbps
Maximum data rate:
19436 / 50915
Noise margin:
7.5 dB / 5.8 dB
Line attenuation:
22.3 dB
Signal attenuation:
16.8 dB / 22.3 dB
VPI / VCI:
0/38
Modulation:
G_993_2_ANNEX_B
Latency type:
Fast Path
Data sent / received:
5 MB Uploaded / 4 MB Downloaded
BT Wi-fi:
Active
2.4 GHz wireless network name:
BTHub6-RS8T-24
2.4 GHz wireless channel:
Channel 11
5 GHz wireless network name:
BTHub6-RS8T
5 GHz wireless channel:
Channel 48
Wireless security:
WPA2 (Recommended)
Wireless mode:
Mode 3
Firewall:
On
MAC address:
30:24:78:E2:66:5F
Software variant:
-
Boot loader:
9.2.0
Moderator's note by Dick (Strat): Post released from Auto Spam Filter.
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