About Cathal

Cathal · ‎07-12-2021

Sims arrived today so problem solved. I guess they need to program in a delay. I will know for next time not to give by PAC code to anyone until I have new sims in my hand. It was quite stressful with neither my wife or myself having working phones and not being contactable by schools or work. I was seriously considering going out and buying a landline phone so that we could be contacted during our personal black out. Any tips for avoiding a period of no service when switching broadband provider in case I am brave enough to do that in the future?

Cathal · ‎06-12-2021

Wouldn't it make more sense for the process of transferring phone numbers and Plusnet telling my old provider to cut me off to be triggered only after the new customer has received the physical sim cards and taken some action to activate the sims? I am sure most people would rather be double billed for 2 or 3 days than to be without any communication at all for an unknown period of time. I am sure I am not the 1st this has happened to

Cathal · ‎06-12-2021

Hi. I signed up for new sim on 3rd Dec, account setup on 4th. Plusnet requested my phone number transfer before I have received the sim. I am now here on the 6th Dec and you have already had my number switched from my old provider (so that I now have no phone and cannot be contacted and cannot phone you help desk) but I have no new plusnet sim. I also transferred my wife's mobile at the same time last week and she also has no new sim and now has no working mobile phone. Please can you advise how I can contact someone to either get our phone numbers temporarily switched back to our old provider or get the sim cards resent ASAP. Thanks Cathal McMahon

Re: No Sim, number already transferred, no means t...

Re: No Sim, number already transferred, no means t...

No Sim, number already transferred, no means to ge...