About houseyork1

houseyork1 · ‎26-11-2021

I phoned supported. They told me we should not take any notice of the date give in the order confirmation as Outreach can overrule that date although there is nothing in the email to tells that the date could change. He was able to tell us that we we are scheduled for change over next week and should now receive the new router on the day of the change over or the day after. But he also confirmed that our existing router should work - which we were not sure about.

houseyork1 · ‎26-11-2021

My existing modem might be capable but configuration information was thin on the ground so we thought we'd play safe by paying the small amount for the PlusNet router. We have a TP-LINK VR900.

houseyork1 · ‎26-11-2021

Thankyou I'd have never found that page on my own. The status today (26th Nov 2021) includes: Hardware dispatch pending The order is awaiting processing But I have an email that say... "This will change over on 26 th November 2021 and your new cost per month will be" So it looks like their automation of sending our the h/w before the change over date has gone wrong.

houseyork1 · ‎26-11-2021

Oh dear I hope you are wrong. I've booked a day off work to cover the outage.

houseyork1 · ‎26-11-2021

I am scheduled to change from ADSL to Fibre today. I paid for the Fiber modem as part of the switch package but it has not yet been received. Should I have received it by now or does the engineer drop it though the door when he visits the box?

Re: Switching to Fiber: How and when is the modem ...

Re: Switching to Fiber: How and when is the modem ...

Re: Switching to Fiber: How and when is the modem ...

Re: Switching to Fiber: How and when is the modem ...

Switching to Fiber: How and when is the modem supp...