Hello, I've been with PlusNet for about a year now and just moved. I am a first-time buyer and wanted to stay with Plus Net, I shopped around as I was told it would be a 4-week wait to move with my account. My first call to a plus net agent was very unpleasant and I had to hang up, keep that in your back pocket. I was about to switch to Talk Talk but saw Plus Net had a good deal so I called again and asked if I could be switched to this and I would stay, he said yes fine if I paid connection and the first month's bill, not to worry about leaving fee. Plus I would get a £75 prepaid card on top of this. I was sold. So I paid the connection and bill. The agent got me sorted. Then I received an email saying I'm being charged an extra £106 odd. I called to ask why they said this was for leaving my previous account...what? On top of this, the Open Reach engineer took hours to sort the line but got it in place by 1 pm. The light is blue, my devices recognise it ... but I'm not fully connecting. I called again to find out if I'd done something wrong. The agent said I should get an email before midnight to say when I'm activated. It's now 5:30 pm the next day and still nothing. This has really ruined the first week in my first owned property. If I had known this was going to happen - I would have stayed with Talk Talk's deal and paid the exit fee. My heating system, TV, phone, laptop, smart speaker, washing machine, and many other devices work via wifi. What is going on? I have never had any issues previously when I lived in rented accommodation.
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