About hotrod88

hotrod88 · ‎23-07-2022

i've just done this and there was very light white noise in between but nothing unusual. worth reporting?

hotrod88 · ‎23-07-2022

I'm experiencing the same over the past 2 days. I feel like I've gone back a decade at this speed. My TV can't comfortably stream anything above 720p, my phone is struggling unless I switch to 5G/ 4G, and my laptop I'm using now feels like a computer I used in school (I left in 2005). Why has this happened?

hotrod88 · ‎28-11-2021

Thank you for clearing that up as it's not actually been explained to me clearly. Not that it matters but I have learning difficulties, so it certainly helps to get a full explanation. Also, if you don't want to discuss financial matters publically, why are they being discussed here by your agents? Including 'Gandalf' who seemed to find the term 'in writing' so amusing? It's clear why Plus Net have a 1.5/5 rating on Trustpilot alongside 84% bad reviews.

hotrod88 · ‎27-11-2021

I'm glad you all seem to find this hilarious, but I think you are missing the point. It's not because of the dig. The dig has happened, I witnessed it earlier this week. The issue is the lengthy delay. This thread should be renamed 'The first MONTH in my new place ruined' as it seems to be taking forever to get a straight answer from you. And also my devices can detect strong signals from providers like Talk Talk, BT, EE, Virgin, Sky, and get this ... Plus Net. Explain why I can't connect? I use wifi in conjunction with many aspects of my daily life - work, streaming content, listening to music, and even controlling my central heating. This experience has really set me back. And I really hope you do honour the £5 per day compensation as you previously ridiculed me for asking for this in writing. So far you owe me £75 in credit (which wasn't even made clear as credit) on top of grossly overcharging me for staying with your services.

hotrod88 · ‎26-11-2021

I received the email saying you will get a further update on the 30th. Let's be honest, this is ridiculous. I'm very tempted to cancel the whole thing and go elsewhere. A lot of my friends and family I have told have said they have never known this to happen before, including someone who once worked for EE's broadband call centre. I hope I'm still getting £5 goodwill for each day and my gift card still?

hotrod88 · ‎25-11-2021

Any update? I can confirm a dig has taken place on the 22nd

hotrod88 · ‎22-11-2021

Any idea of a timeframe?

hotrod88 · ‎22-11-2021

Update, as you possibly know - I received an email saying my phone line may not be working. Strange thing is... that's the only thing that is. What I'm finding it hard to grasp is: my neighbours are getting service from Talk Talk, BT, Sky, etc. and they have not had to endure this. So why me?

hotrod88 · ‎19-11-2021

Thank you Adam. I look forward to your update.

hotrod88 · ‎19-11-2021

Hello, Any update? My garden doesn't look like it's been dug into yet.

hotrod88 · ‎16-11-2021

Thank you for this, when I first signed up for your services over a year ago I did not expect such rude service. Similarly to some of your phone agents, if this was the kind of service delivered where I work - disciplinary action would be taken.

hotrod88 · ‎16-11-2021

Is that supposed to be a joke? Because I'm really not amused. If you are so inexperienced in customer service, here is a link to a simple definition of the term 'in writing': https://www.merriam-webster.com/dictionary/in%20writing I ask for this in case I need to take this to trading standards, which may be the case looking at the service so far.

hotrod88 · ‎15-11-2021

Thank you Anoush. Can I have that in writing, please?

hotrod88 · ‎15-11-2021

Okay, fair enough but I've already paid the first month upfront. Also, as a result, I've had to pay for extra 4G data. I'm thinking none of this would have occurred if I had paid the £90 exit fee weeks ago.

hotrod88 · ‎15-11-2021

"What you've paid upfront won't begin until your account activates on our end"? If I've paid it upfront, how will it not begin on 'your end'?

hotrod88 · ‎15-11-2021

Ok the engineer said there needed to be a dig but didn't say when. Next question is: will I be charged for the 2 weeks without internet?

hotrod88 · ‎14-11-2021

oh. I wasn't sure what fee was being waivered, should have made it clearer. Keep me updated.

hotrod88 · ‎14-11-2021

Which fee did the agent in question did actually waiver? I feel there was a misunderstanding.

hotrod88 · ‎14-11-2021

Hi Adam, thank you for the call today. Much more helpful than other agents I have spoken to. I tried to respond to your message but I wasn't able to. As it's not public domain I have a follow up question, any chance I can DM or talk to you about this?

hotrod88 · ‎13-11-2021

Hello, I've been with PlusNet for about a year now and just moved. I am a first-time buyer and wanted to stay with Plus Net, I shopped around as I was told it would be a 4-week wait to move with my account. My first call to a plus net agent was very unpleasant and I had to hang up, keep that in your back pocket. I was about to switch to Talk Talk but saw Plus Net had a good deal so I called again and asked if I could be switched to this and I would stay, he said yes fine if I paid connection and the first month's bill, not to worry about leaving fee. Plus I would get a £75 prepaid card on top of this. I was sold. So I paid the connection and bill. The agent got me sorted. Then I received an email saying I'm being charged an extra £106 odd. I called to ask why they said this was for leaving my previous account...what? On top of this, the Open Reach engineer took hours to sort the line but got it in place by 1 pm. The light is blue, my devices recognise it ... but I'm not fully connecting. I called again to find out if I'd done something wrong. The agent said I should get an email before midnight to say when I'm activated. It's now 5:30 pm the next day and still nothing. This has really ruined the first week in my first owned property. If I had known this was going to happen - I would have stayed with Talk Talk's deal and paid the exit fee. My heating system, TV, phone, laptop, smart speaker, washing machine, and many other devices work via wifi. What is going on? I have never had any issues previously when I lived in rented accommodation.

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First week in my new place ruined.