Mine's not. Still really slow - especially the Member Centre - and frequently getting timeouts even when connecting to sites like Google Maps and Twitter. >:( ... View more

Quote from: lucerne I am not on about what happens at 5 when it is collected, so I haven't missed the point at all. I am saying that, while the matter is under investigation, one should be patient, as updates are likely to be effectively, "we do not know". What's wrong with "we do not know" anyway?  It's better than silence. I'd have loved to have woken up and seen a [service status page + twitter + facebook + post on this forum] like this: 01:00 - Hai guyz, we haz routing issues - plz b patient, techies are workin on it 02:00 - Still working on it 03:00 - Some customers have reported improvement by using Google's DNS servers (8.8.8.8) and/or rebooting their router 04:00 - Apologies for the length of this outage.  More information will be posted when we know more 07:00 - We have found the problem and are working to clear it up 09:00 - The problem is mostly fixed (hurray!).  Sorry for the delay, but we're sure you understand how complicated WAN routing can be Instead, we had this: 01:00 ..... 02:00 ..... 03:00 ...... 04:00 ...... 05:00 ...... 06:00 ...... 07:00 Hi guys, I just got into the office and apparently there are problems.  I'm sure the techies are looking at it.  <locks threads, moves things about, confuses people on the forum further> 08:00 Oh, yeah, we have a twitter account.  Let's use it! ... View more

Quote from: lorisarvendu Well done Plusnet for doing your job to the best of your ability, amidst a certain amount of criticism from customers who know nothing about how IP networks and the Internet actually work. How patronising. In fact, this thread is full of people complaining that PlusNet have not handled the communication around the outage correctly.  Which is totally fair, because it makes them look like complete amateurs, regardless of how professionally (or otherwise - how would we know when they tell us nothing) their engineers have behaved. Frankly, as a PNer for 15 years the removal of 24hr support and lack of communication is a worrying sign.  With a home move coming up, I'm looking around at alternative providers rather than hoping PN don't mess up the changeover. ... View more