Return of my Broadband fault.
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- Return of my Broadband fault.
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Re: Return of my Broadband fault.
13-04-2017 2:58 PM
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So can you tell me why since March 31st my logs since update Oct2016 ending in .226 my log has 40+ pages of logs for a period from Oct 2016 to 4Apr2017
And my logs since 5Apr2017 to 12Apr2017 has 40+ pages with remote management often turning wps on -trying to send a wakeup packet!
Otherwise why are all the devices in the house checked
This is a 24/7 remote management line
the amount of entries wifi lan 1 up wifi lan 1 down wifi lan 2 up wifi lan 2 down wps button pressed (Turned Off) system shutting down system re boot success but my son is on xbox live doesn't drop the connection so what system is rebooting and urgghhhh whats LAN Port 0 for? always gives an Alert!
Has any body in the community got remote management listed in their Router Logs and 40+ pages form 5thApril - 12th April 2017 - Or are these logs my April Fool off plusnet "Join the Paranoia"
Re: Return of my Broadband fault.
13-04-2017 3:13 PM
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@royalbi - As you don't say who this post is directed at I'll assume it's me as I started the thread and no I can't tell you anything as I don't have a clue as to what you're posting about. Sorry, but I can't make any sense out of it at all. The only thing I do get is that you appear to have a large amount of entries in your router's log, other than that, I'm lost.
Re: Return of my Broadband fault.
17-04-2017 7:22 AM
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@MatthewWheeler - Can you provide a radius log graph please as according to my syslog server this 'fixed' connection's been down and up over 80 times since the 14th till now and has in fact just dropped as I type this!
Re: Return of my Broadband fault.
17-04-2017 8:00 AM
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In fact as I said above the line (.41) had just dropped as I was writing the message and now some 38 minutes later it still hasn't came back up!
17-04-2017 10:08 AM
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Couldn't wait so called Tech Support and the CSA wasn't able to assist so it has been escalated to the faults department so we shall see what happens there. If you want the output from the syslog server you only need to ask.
Re: Return of my Broadband fault.
18-04-2017 10:44 AM
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Re: Return of my Broadband fault.
20-04-2017 11:59 AM
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Mmm, it would appear that this fix was a bit too pre-emptive. I noticed this morning that there was no throughput on my second WAN so I dropped and restarted the connection at 08:39. But since then it has already dropped twice, with the connection being lost completely for 45 minutes and my only saving grace was my load balancer.
Can someone; @MatthewWheeler, @Chris, @plusnettony, anyone please tell me what is going on with connection it is starting to get silly.
Re: Return of my Broadband fault.
21-04-2017 8:27 AM
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I don't know who picked this up for me yesterday, but thanks. The engineer is coming this morning but what his intentions are I don't know. I don't even know what or where the fault is so it will be interesting to hear what's said.
Re: Return of my Broadband fault.
21-04-2017 9:52 AM
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Well the Engineer has been, but someone in their infinite wisdom sent a Dial Tone engineer out to a Broadband fault, wasting both his time and mine!
Re: Return of my Broadband fault.
21-04-2017 11:25 AM
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Me again, but if someone from Staff could pass on my thanks on to AC in faults who has taken responsibility for this issue, calling be back when he said he would and has arranged for a Broadband engineer tomorrow morning, I'd be grateful.
Re: Return of my Broadband fault.
26-04-2017 2:25 PM
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@Chris, or anyone that can help, can I have my line profiles reset on both accounts please.
Re: Return of my Broadband fault.
26-04-2017 2:37 PM
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Taking a look now, but we can't remotely reset fibre lines. If it's the profile on our system I'll sort that out shortly.
Re: Return of my Broadband fault.
26-04-2017 2:42 PM
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The line with the fault reported:
Downstream Speed 65.6 Mbps
Upstream Speed 20.0 Mbps
Our profile is set above this already and the DLM profile is:
Profile Name 0.128M-80M Downstream, Interleaving Low - 0.128M-20M Upstream, Error Protection Off
So the sync should increase depending on line conditions.
Your other account:
Downstream Speed 66.9 Mbps
Upstream Speed 19.7 Mbps
Profile Name 0.128M-67M Downstream, Retransmission Low - 0.128M-20M Upstream, Error Protection Off
So the sync is at the top end of the profile, but we cannot remove that remotely. It needs a fault, then an engineer to resolve an issue and they request the reset.
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