New router won't sync in my house
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Re: New router won't sync in my house
02-03-2015 7:28 PM
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My suspicion is there is something not right with the AC68U settings or it's faulty
Re: New router won't sync in my house
05-03-2015 6:42 PM
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SNR Down: 6.0 dB
SNR Up: 7.0 dB
Line Attenuation Down: 52.5 dB
Line Attenuation Up: 23.5 dB
Data Rate Down: 7200 kbps
Data Rate Up: 800 kbps
Re: New router won't sync in my house
05-03-2015 6:57 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: New router won't sync in my house
06-03-2015 10:55 AM
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So it's worth checking - Can you hear/have you heard any crackling or other noises on the line when using the phone? Have you had any problems with incoming or outgoing calls? If need be, do the Quiet Line Test 17070 option 2.
Re: New router won't sync in my house
08-03-2015 3:05 PM
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Re: New router won't sync in my house
09-03-2015 12:14 AM
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I wouldn't mind betting that is one of the standard replies for "we've turned on Interleaving". It irritates me no end that that cannot just tell customers exactly what they've done. We'll see if one of the CRT could check tomorrow.
Re: New router won't sync in my house
09-03-2015 12:54 PM
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That was the profile. The SNR was too low, so forcing the connection to G.DMT was upping the SNR to 6, which is why that seemed to help.
The change we made was summarised on the bottom of a ticket, basically we've requested the target SNR to be increased.
Re: New router won't sync in my house
09-03-2015 6:17 PM
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But even that does not explain the anomalies between the Belkin and the Asus stats. nor the apparent poor performance of the line, suggesting some sort of poor quality line or fault, or a lot of interference.
Re: New router won't sync in my house
09-03-2015 7:03 PM
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Quote from: Chris The change we made was summarised on the bottom of a ticket, basically we've requested the target SNR to be increased.
I assume I should now reconfigure the router to use ADSL2 instead of G.Dmt? The latest reply to the ticket says "We have made some changes to your connection and after retesting your connection there's been a positive improvement" but doesn't provide any further instructions. At the moment, the downstream speed has dropped to 5440 kbps whereas it was around 7000 kbps yesterday.
Re: New router won't sync in my house
09-03-2015 7:30 PM
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Re: New router won't sync in my house
09-03-2015 7:35 PM
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DSL modulation: ITU G.992.1(G.DMT)
SNR Down: 11.5 dB
SNR Up: 9.0 dB
Line Attenuation Down: 52.5 dB
Line Attenuation Up: 24.0 dB
Data Rate Down: 5440 kbps
Data Rate Up: 736 kbps
MAX Rate Down: 5696
MAX Rate Up: 836
Re: New router won't sync in my house
09-03-2015 7:56 PM
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One conclusion one can draw is that something is not right, playing with modes and Target SNRM's is only trying to mask the problem, not fix it.
Can you hear/have you heard any crackling or other noises on the line when using the phone? Have you had any problems with incoming or outgoing calls? Try the Quiet Line Test 17070 option 2 if need be.
Re: New router won't sync in my house
09-03-2015 8:26 PM
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