Welcome to the forum @Janeeziboy8912 I would be inclined to run through the checks at https://www...
Welcome to the forum @Janeeziboy8912
I would be inclined to run through the checks at https://www.plus.net/help/broadband/connection-troubleshooting/ and then report a fault at https://www.plus.net/apps/kbdfaults
It takes a bit of your time but makes Plusnet aware of your problem, makes them look at it, and gets the problem into the queue for action. And avoids the issues with chat and the phone.
there a lot of posts on here that try to explain how to set up IPTV for YouView boxes using a range of modems/routers, but I can't seem to get one, solid path that will do this. I hope someone can help me please.
I've PlusNet Fibre and use a Draytek 130 Modem linked to a Netgear R9000 X10 Nighthawk Router. I'm also renovating my house at the moment, therefore I have a Netgear EX8000 Extender set up in a static caravan in the front garden (which we are using whilst the house is being renovated). All this wonderful set up works perfectly, until I started to try and introduce a YouView box!
The idea was to connect it up in the caravan and connect it to one of the ethernet connectors on the extender. This actually works well and the YouView box updated itself and can play programmes from BBC iPlayer, etc... So not issues there either.
But i'm sure you've guessed that i'm having issues trying to get the subscription channels. I just get the error IPC6023.
Now I do have an option on my Netgear router that says "Support British Telecom (BT) IGMP Proxying", and I thought, thats it! perfect! however, alas this hasn't helped at all and I still get the error.
I've also heard that I need to set up a VLAN rule, however I tried that with the default settings and lost my internet connection completely! I hear theres a specific VLAN ID I have to use - has anyone else used this and succeeded.
I'm very close to sending the YouView box back and put up with my old NowTV box, however I hoped that someone on the forum may have the answer? I've also logged a ticket with Netgear, however once again they have many Netgear Forum entries about this, just nothing that actually works!
Thanks in advance
Well, not sure if anyone is interested, but I managed to fix this. Without any help from PlusNet su...
Well, not sure if anyone is interested, but I managed to fix this. Without any help from PlusNet support or indeed Netgear or Draytek support! After lots of surfing around the internet I read about having to enable my modem for bridge passthrough. I made the change and hey presto, all my channels now work! Hurray!
One thing that isn't told to you, is that you have to wait for the first 10 days before you can change any of your channel packages. Something to do with the set up, but something I was never told about...
Lets just hope that the YouView+ box is good now!
Please be kind to me as I am about ask some simple questions.
I contacted PN to talk about moving home in about 2 months and at the end of the conversation I had upgraded to Fibre as where I am moving to is quite a distance from the exchange and opted to pay for upgrade as of now. I have been billed at the higher rate so I know it has gone into the system. I received the PN Hub One this morning and now waiting to be informed of when the upgrade to fibre will take place. So far so good.
This afternoon my internet went down. The technical people could not answer why but suggested the problem was at my end, bad wiring etc etc. They could see all the upgrade information, asked if I would try plugging directly into the master socket but that made no difference. Then after about 1/2 hour with every thing back as it was the internet/email starts to work.
Had BT pulled the plug before my planned move?
Having read the booklet on the PN Hub One and if I enter on my PC 192.168.1.254 is there a menu where I can set up safe guards e.g. access through the hub as I can on my NetGear Router? Or do I have to purchase a separate router to plug into the Hub One?
On the PlusNet help pages on the web it talks about an OpenReach hub supplied by BT when connected to fibre.
I am confused. Help please.
The problem with your print server is that it uses a fixed IP address. The default is 192.168.0.10,...
The problem with your print server is that it uses a fixed IP address. The default is 192.168.0.10, which coincidentally is within the range of Netgear routers. The Hub one uses the range 192.168.1.xxx, hence the incompatibility.
The solution is to go in to the settings on the server and change the IP address to 192.168.1.10 and this should do the trick. The following link: https://static.tp-link.com/resources/document/TL-PS110P_V1_UG.pdf probably refers to your print server, if not I would guess that it's near enough. If you go to Chapter 3, Paragraph 3.1 sub heading 3. this refers to one way to change it.
I would guess (but obviously can't confirm) that the other way to change it is to connect it directly to your computer with the Ethernet cable and put 192.168.0.10 in your browser address (not search) field. This should give you access to the server from where you can make the change to 192.168.1.10. Note that as soon as you change it you will lose contact, do not panic, you now just need to use the new IP address should you want to re-establish contact. If you then reconnect your network hopefully it will spring into life.
A word of caution, if you keep swapping between routers there is a risk that the constantly dropped connections will be interpreted as problems on your line and broadband may be automatically slowed to try to compensate for a non existent problem..
Why does my (or maybe most peoples') wifi downspeed seem to vary so much? Specifically, I often check the wifi speeds at different times of day and night and quite frequently they will be perfectly within range but sometimes significantly lower. I check them from the same places in my house and from the three sources I have, the router and two wifi repeaters. Seems odd. My hard wired pc always reports the speeds that I should be getting, (it is only on wifi that it varies by so much.). Router is in latest master socket and if I test very close to it it always gives good high speeds. Almost exclusively the upstream speed stays more or less as it should.
Not a complaint, just seems odd to me. A bit of a black art!
@fred77 If you have a non Apple (Android for example) phone etc. download a sniffer app, I use Wi...
If you have a non Apple (Android for example) phone etc. download a sniffer app, I use Wifi Analyser. With this app you can see your and others wireless signals. If you look at these signals in all the locations where you use your wireless devices you can find the clearest channel to use. You can then go into your router advanced Wifi settings and manually select this channel.
By using this app maybe the black art element will be reduced!
I've just applied for the trial after signing up for ADSL. I read one of Gandalf's earlier guides to the subject (fantastic support on here btw), so hope this can all proceed speedily now.
I previously had Zen FTTP and have an ONT installed.
Looking to get fibre extra unlimited, cancel the phone line and pay the surcharge.
Please could you take a look and get this started for me?
My new Plusnet phone line and fibre extra went live last Friday 9th February but my 'Home Phone Control Panel' shows as 'not available'.
Do i have to wait for this to become available, if so, how long?
I am considering switching my broadband and phoneline over to Plusnet. My problem is that at the moment my current broadband account is in my name and the current phoneline account is in another family members name. Would this casue a problem if I wanted to switch them both over to Plusnet under one account name?
Obviously, we both agree we want to switch and consolidate the two accounts.
I have a old laptop which is full of junk and is rarely used so I was thinking of reinstalling windows 7 on it, which came pre installed but what I want to do is wipe the whole drive of everything and then do the reinstall.
I notice on ebay there are a number of adverts for windows 7 professional on disk, these seem to have been taken from computers with some damaged component so what they are offering is a disk with windows 7 professional, activation key and some damaged computer component which they claim makes it legal to sell the disk at this price. ie: around £10.
So a few questions, Does this sound genuine ? Anyone ever used a disk like this bought from ebay ? Are there any specific problems in using this method of installation as say compared to the original windows 7 discs which cost many times more than this ?
Would it be possible to go online and get any updates following the reinstall ? once installed what's the next step to install antivirus software or do a update.
Any additional comments on the above would be welcome