I moved home, and was told the internet would be activated at my new place today (21st). However, there was no internet when I left home this morning about 10.30, I just wonder if you could check for me please. Thanks.
Hi @tekkamanblade1, I've checked your house move order and can confirm that your servi...
I've checked your house move order and can confirm that your services are due to be activated today. Your broadband should be up and running at your new property by midnight today at the latest. Please let us know if you are still unable to get online tomorrow.
I signed up with Plusnet on the 15th May and received my welcome email on the 17th, unfortunately I didn't receive my SIM card and it took several calls to finally receive one on Tuesday 5th June, apparently the third attempt to send one out to me.
This was activated and set up without problem, so I went ahead with porting in my old number about midday and received an email saying "your number port request has been confirmed and should complete within one working day"
As this had not happened in that time frame I contacted Customer Services and was told it should be transferred by 6pm, by mid afternoon my old Virgin SIM had stopped working but no port had taken place nor any message advising of any delay.
Contacted customer services again and was assured that by midnight, the number would be ported.
This morning, still no porting and no messages from Plusnet to inform me of any delay so I contacted customer services once again and spoke to Paul who was very helpful and checked the 'Outstanding Ports Database' but couldn't find my details on there so could not give me any definite information.
I am now in the position that I cannot be reached by my contacts on either network,
so I'm hoping to receive some help from a support service manager to get my old number ported ASAP.
Hi Moonraker! I am very sorry to hear that there has been a slight delay with your port, I...
I am very sorry to hear that there has been a slight delay with your port, I can completely understand the inconvenience of this!
As a general rule, a port-in will take 1 working day when processed before 6PM or 2 working days if processed after. Delays are rare, but when they do occur this will get raised with our Operations Team who will work tirelessly to find the cause of the disruption and implement a fix ASAP.
With this in mind, I am more than happy to have a look into your account today to check up on the status of this. To do so will require us running through some security so could you please send me a PM with the number for the account in question and we will get the ball rolling on this
Can someone tell me what VPN is and direct me to a site which can explain in detail what VPN is?
How does one get VPN?
@ steveocee, Thanks for your asking. I have heard people talking about VPN and I was curious to f...@ steveocee, Thanks for your asking. I have heard people talking about VPN and I was curious to find out what it was and how can one use the VPN. Being OAP with considerable amount of grey matter lacking (as Browni kindly pointed out in his post above), I think I have no need to use the VPN. Our normal PlusNet network should suffice my needs. To all who responded to this query (including Browni), a BIG Thank you to you all. Have a great week (what is left of it) and Thanks.
I am at zero months remaining on my contract.
If I go to change product there are no option but to keep my current product
I currently get a discount of £7.98 on my Fibre extra
If I just leave my account unchanged will I keep the fibre extra and the discount?
I don't need to change my product, I'm happy if it remains as it is, so long as the discount remains in place.
Hi @superuser, we would recommend contacting our Customer Options on 0800 013 2632, as they are the...
Hi @superuser, we would recommend contacting our Customer Options on 0800 013 2632, as they are the best people to speak to about this.
08:00 - 20:00 Monday to Friday
09:00 - 19:00 Saturday
09:00 - 18:00 Sundays
Please let us know if you need any further assistance. –Sammy
My phone line started working yesterday but my broadband was stuck on ‘Checking Your Line’ so spoke via an online chat to a representative who advised me i needed to call the order team as they could see a subscription but not an order. The order team did something and said all was ok and I should be up and running in the net 10 days, however today when I checked on the order I have:
We've found a potential problem on your telephone line.
We'll look into this and will be in contact with you shortly.
Help! I usually work from home, so any delays are a real issue as I am eating through my mobile data at a heck of a rate!
I have noticed there is new current line speed policy. Has Plusnet changed this? Current line speed can found link below here: https://portal.plus.net/my.html?action=data_transfer_speed
Old one: BT IP Profile: 77.35Mb PN IP Profile: 77.3Mb (Mine) -> Spot on!
Old one: BT IP Profile: 58.94Mb PN IP Profile: 58.9Mb (My Parents) -> Spot on!
New one: BT IP Profile: 77.35Mb PN IP Profile: 77.2Mb (Mine) -> Why reduced?
New one: BT IP Profile: 58.94Mb PN IP Profile: 58.6Mb (My Parents) -> Why reduced?
Hi @goldenfibre Two things spring to mind initially from looking at this thread;&...
Two things spring to mind initially from looking at this thread;
1) Our profile has certain overheads which unfortunately will prevent them from performing at top wack, this is unavoidable I'm afraid, however it should never cause an excessively noticeable reduction (although I suppose "noticeable" is a rather personal opinion).
2) After a conversation with a couple of colleagues, I believe that our systems increase profiles in increments of 0.2Mbps - therefore your profile would show as 77.2Mbps until it hit 77.4Mbps, this explains the ever so slight discrepancy you are noticing between the BT IP and PN IP.
I hope this helps.
Can I see a test result for my line please? I've reported a fault last week, my fibre has been running at 1/4 the speed for 2 weeks now with a large number of random disconnects and dropped packets. No response whatsoever on the ticket so far.
I've been a customer for 5+ years now and I remember the main reason for signing up with you in the first place was the QoS that was applied to the connection on your side. That seems to be gone now and if I wanted to have QoS priority on gaming services again I would have to pay 5 pounds a month for the privilege, on top of 39 quid I am paying now (27.5 for a new customer for same package). Is that correct?
Running Windows 7 Professional, NEW INSTALL last weekend... running Thunderbird,...( same thing ... new install last weekend )... for the past 4 days, I have been getting a message across the screen, that the latest "update" for Thunderbird has failed.... and I should restart Thunderbird to try again.
I have Thunderbird running all day long... so I close it down at night, and then restart it in the morning..
The failure message only appears late in the evening.. ( near to 11 pm ).
If I downloaded a new copy of Thunderbird, will trying to install it, cover the update? Will it destroy the current emails on the hard drive... and will it destroy the address book, by trying to install a new copy over the old one....?
I have been on FTTP (36/2) for 18 months or so and generally it has been extremely good. Recently I had an email saying the upload speed would be increased from 1.9 to 9.5. However this has not happened. I rang Plusnet on 9th June and the guy said he would raise the issue with the FTTP team. A support ticket was raised but nothing else happened. I ran again on 14th June and spoke to a guy who seemed more knowledgeable and he said that he could see my profile had not been changed and he changed it for me. He said that it should take effect within four hours and I should reboot the fibre box to get it to resync (well actually he said router but I presume he meant the OpenReach box). In any case I rebooted both. There was no change so I added a comment to the support ticket. It is now the 19th and still there is no change. I wonder what is the expected reply time on support tickets.
The BT Wholesale speed test shows the upload speed as 1.85. Rather worryingly when I click on Further Diagnostics and enter the property details it says that the property does not have FTTP. I am definitely using FTTP, not FTTC.
Hi @clanla, I'm sorry to hear your speeds not increased. I've taken a look into this issue today ...
I'm sorry to hear your speeds not increased. I've taken a look into this issue today and I've discovered the reason for this, which I've elaborated more on via a ticket response I've raised through your account which can be viewed here.
I upgraded to unlimited fibre extra, but I still seem to be getting speeds for unlimited fibre. I don't know if there is something up with my account, or if the line just cannot support the higher speeds. When I upgraded, it said the line should support it.