Hi PN, I'm a new customer with a go live date of the 25th, next Wednesday. I can't seen anywhere in my account pages either in the Help Assistant tickets or Order Tracker that my router has been ordered and dispatched, I've also seen a post in the Fibre Broadband section that states you only use First Class Royal Mail at 3-5 days, we are only 6 days away now 4 working days and would feel comforted if I new the router was on its way to me. Just trying to be proactive and get me up and running at the earliest date/time and not have to wait around for a router in the post.
Please could this be chased up, thanks.
Hi there. Routers are ordered automatically 48 hours before an activation date, as they usually a...
Routers are ordered automatically 48 hours before an activation date, as they usually arrive much quicker than the official 3-5 working day timeframe.
However, to make sure it does arrive before then I've manually placed the order now so you should have it within a couple of days.
I reported a fault yesterday as the heading describes and subsequently received an email saying :-
Fault Type: No dial tone. Test Results: Test Result: Fail - Fault located between DP and customer apparatus (no appointment required) Description: FAULT - Dis In Network
What does this fault even mean? I have now received an email saying that this is on hold until April 4th. I find this totally unacceptable, nobody should have to wait this amount of time for errors/faults to be addressed. Is there anything to be done to speed things up, or someone to complain to about the time required to address the fault. Not happy.
Is anyone in CS actually looking at logged faults? Ticket 172612258 was raised on Monday last (16/04/1 and a response expected on 19th (Today) So far no response and no phone line! I know I'm a bit quick in coming in here but things do seem to be dragging into slow mode. A response would be nice, a fix would be even better. Yes, I know, dear old OpenReach strikes again!
Can I expect a refund on line rental for non-operational days, it's a week so far and still counting.
Many thanks in anticipation
I have an account with an included domain but which has/had some bespoke MX records because the email was originally being received elsewhere, despammed and forwarded on.
I have been trying to re-configure this so that email comes straight to Plusnet, however I'm having some issues, so can someone tell me what to do please. Since the DNS changes take so long to get actioned (even to Plusnet's nameservers) then it's quite taxing testing all the while my (friend's) email is offline :-(
So far I've changed my MX record to mx.avasin.plus.net. but this produced the response Invalid Recipient. Should I be doing this at all or should I just delete all the MX records and select the POP option (even though they're using IMAP)?
Thanks in advance for getting me out of this pickle...
...servers would be configured to handle them - hence the "invalid recipient" error message. I...
Whilst making that MX record change would direct emails to the Plusnet servers I don't think those servers would be configured to handle them - hence the "invalid recipient" error message.
I suggest deleting the additional MX record and selecting POP3. That covers IMAP as well. If that doesn't work I think it will be necessary to contact support
I'm suffering from the same issue many others on this forum appear to be suffering from, low FTTP speed. FTTP was installed yesterday and I've subscribed to the 80mbps down/20mbps up package - unfortunately and confirmed via speed tests from a range of sites, i'm only receiving 19mbs down/19mbps up. This is based on access via wifi, not a wired connection as I'm accessing via a macbook air or TV streamer so cannot vouch whether the issue is only present on wifi.
@Gandalf, I see you're the person to ask for support on this matter and wondered whether I could ask you to quickly check if this is a simple issue with my profile being wrong and throttling the speed or if it relates to something else that requires engineer support?
Thanks for your help with this.
*Waves staff in a circular motion* Is it fixed yet? Joking aside. Welcome to the commu...
*Waves staff in a circular motion*
Is it fixed yet?
Joking aside. Welcome to the community forums @PA198759
I've just changed your account type on our side over to fibre following completion of your FTTP order.
Let me know if you have any issues at all. EDIT: Might need to reboot your router.
Hope you can help, I usually get about 39mbs down and 9up but for a few days I am getting around 3 mbs down with my upload speed the same as usual at 9 mbs .
Would it be possible to reset my DLM/IP profile please? the reason for the request is that some time ago I had some things going on at my house which resulted in my router being turned off and on several times in frequent succession. Since then my broadband sync has dropped to around 66 whereas it was a solid 80 for months prior (my down speed is about 62-64 now whereas it used to be about 74-76).
This makes me think that the profiling got inadvertently fooled into thinking that my line was unstable as a result.
Hi there. I'm sorry to see your line is banded at 67mbps. Unfortunately it's not a straightforw...
I'm sorry to see your line is banded at 67mbps.
Unfortunately it's not a straightforward task as the process we have to reset a line is just a trial, and DLM resets are usually only actioned after the resolution of a fault.
However, I've sent an e-mail over to one of my colleagues who's relatively close to the trial to request a reset nonetheless. If it's successful I'd expect your line to sync higher by the end of next week.
Sorry that this isn't a definitive answer.
Let us know how you get on.
So, joined PN on 14th June 2017, now that prices are going up on 5th of June, can I switch now without penalty?
PN have already sent me a great offer £24.99/month fibre38 over 18 month but tempted by NOWTV broadband £20.00/month 12 month contract.
Wi-fi connection drops to smart tv every time it is powered off. I then have to go to the (Plusnet) router and press the WPS button to reconnect. Can anyone help me with a way to get the tv to remember the connection? TV is JVC LT-24C660(C) with FreeviewPlay.It is @ 3 months old.
May be better to enter the wireless password in the tv rather than using WPS which can be troubleso...
May be better to enter the wireless password in the tv rather than using WPS which can be troublesome IMO.
See page 33 of the TV's users manual for instructions.
If you don't have the manual get it here: https://www.teamknowhow.com/content/dam/pdf/JVC%2024%27%20LED%20Smart%20HD%20TV%20LT-24C661(C)%20Man...
In the terms and conditions it shows this, its 5 days later now and im still waiting for e-mail from plusnet to confirm that im switching provider.
I did contact @Gandalf and he told me plusnet have been told about the switch but i still have no contact from them regarding the information stated in the terms and conditions.
How long does it take plusnet to send confirmation e-mail out once they have been told by my new provider about the switch ?
Please note that upon receipt of notification from a new provider that you wish to transfer your service, we will contact you to let you know the consequences of moving your service, including any applicable early termination charges or broadband cessation charges.