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  • in accepted fixes
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Error with renewal

by marly in My Account/Billing
Saturday
Saturday
Hello,  I renewed my contract online,  three weeks before the last one ended,  and the change still hasn't gone through.  I have now got a large bill at the 'out of contract' pri...
Show results in replies (1)
  • Hi @marly  I've manually completed the renewal and credited your account with the overcharge...

My contract.

by karlgixer in My Account/Billing
Friday
Friday
Ok i will ask on here seems as though Plusnet don't or wont answer my question via any of their so called prefer contact us methods. Hi. My Plusnet broadband contract ends with you on the 17th July...
Show results in replies (1)
  • @karlgixer - HI, if you're eligible for BT Home Essentials shown here @ BT Home Essentials Broadban...

How does "orders" work?

by gspn in My Order
4 weeks ago
4 weeks ago
...lagged up as a duplicate order on the system, while the previous order is pending cancellation. Is that true?  I have given up with BT trying to place my broadband order, I'd hoped that as BT o...
Show results in replies (1)
  • Sorry to see this happened @gspn. I'm happy that you're finally online now It looks like the orde...

Fixed my ADSL speed, now how about the bare cable ...

by popo in Broadband
‎25-04-2023 6:46 PM
‎25-04-2023 6:46 PM
Hello Seems like a first post but I've been here before, just can't find my login details at the moment and am stressed out. I've been with plus.net something like 2 decades now, mostly been fi...
Show results in replies (1)
  • Cheers for taking my call a few minutes ago. I've raised a "damage report" on our side for you and ...

VDSL with PPPoE or DHCP?

by machare in Tech Help - Software/Hardware etc
Saturday
Saturday
Is it possible to have a Plusent VDSL connection with DHCP rather than PPPoE?
Show results in replies (1)
  • In a word, No

Responding to Question Tickets

by dalea23 in My Order
Friday
Friday
Can anyone tell me how to reply on a Question thread with tech team?  There doesn't seem to be anything to click on to let me respond.
Show results in replies (1)
  • Hi John.  Problem sorted out now.  It seems that a duplicate ticket had been created and ...

no communication re final bill

by Lux in My Account/Billing
Friday
Friday
I ported my number to another network this week but have had no communication from plusnet re my account closing or the final bill. How long should this take?
Show results in replies (1)
  • If this is a mobile account, as I suspect, then, like a BB account, you should receive a final invo...

Incorrect profile / provisioning error 500/68 runn...

by roostyla in Full Fibre
Thursday
Thursday
Hi, I'm looking for a higher technical level of support with my FTTH connection installed February this year. When the BT engineer completed the install he stated I should be expect 330/50 (I took a...
Show results in replies (1)
  • Hi @roostyla and welcome to the forum. I'm not sure why this wasn't spotted by support,...

Unable to enable static IP

by kjwkjw in Full Fibre
Friday
Friday
I am back in the Plusnet fold after 2 years away due to lack of FTTP back then!   Now re-activated on fibre 900 as of yesterday but the static IP option is not letting me change from Dynamic...
Show results in replies (1)
  • Welcome back @kjwkjw  I tried to fix but didn't have much luck, so I've removed and re-added...

Transfer out .co.uk domain name

by mercurywindows in Business
2 weeks ago
2 weeks ago
We want to transfer out a .co.uk. domain name that we have to GODADDY (IPSTAG), how do we get PlusNet to add the IPSTAG so we can start the transfer?   Thanks Ben
Show results in replies (1)
  • Hey there Ben!   The change has all been made from our side! Is it all done from your side?
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