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I'm just about to sign up to BT Sport through PlusNet (F9).

Before I do, I want to be sure I can watch on my PC, running Windows 7 with Internet Explorer, Chrome, Firefox, or Opera.

Thanks

Richard

Speedtest.net:

http://speedtest.net/result/7414811363

Google's in built speed test:

https://gyazo.com/c8023d9792e9d37529d3821c620459f4

Any ideas? Seems very strange to my DL has dropped way below my upload?

Most online accounts allow you to change the password but I can't see where to do that within the "edit account details" screen.  It also says, as a, prompt that this is the password created when I opened the account.  Surely there must be a way to change the password?

A pointer in the right direction would be appreciated by this newbie.

Many thanks.

Hello.

I bought a brand new PlusNet Hub One, but the Hub is set up with the previous owners details.

I have changed the Hubs's email and password to my own the and internet is working, but I would like someone from PlusNet to update the serial number on my account, just so anytime I may factory reset the hub, it will have my details.

Thank you.

I am unable to obtain a RDP or VPN connection to work from my plusnet home network.

I have opened ports on my router and firewall but I don't believe that this is the issue because if I try to trace the route to any of the locations I'm attempting to remote to the trace get lost in your network.

I restarted my router between the requests to see if there was an issue with my connection, I have also tried to request remote assistance from my support company using a sonicwall vpn but they can see my request but the connection fails to complete the handshake so times out, I suspect the two issues are related.

I have looked at this related post but there is not a solution in this that requires action.
https://community.plus.net/t5/Fibre-Broadband/Packetloss-in-trace-route/m-p/1387107#M50834

Appreciate any assistance, also why can't we raise a support ticket now from the members area?

Hi

I switched to fibre today.

My download speed is exactly the same as it was - about 10Mbps. What are my next steps?

Cheers

Hi there,

I moved home, and was told the internet would be activated at my new place today (21st). However, there was no internet when I left home this morning about 10.30, I just wonder if you could check for me please. Thanks.

Joe

Hello

I signed up with Plusnet on the 15th May and received my welcome email on the 17th, unfortunately I didn't receive my SIM card and it took several calls to finally receive one on Tuesday 5th June, apparently the third attempt to send one out to me.

This was activated and set up without problem, so I went ahead with porting in my old number about midday and received an email saying "your number port request has been confirmed and should complete within one working day"

As this had not happened in that time frame I contacted Customer Services and was told it should be transferred by 6pm, by mid afternoon my old Virgin SIM had stopped working but no port had taken place nor any message advising of any delay.

Contacted customer services again and was assured that by midnight, the number would be ported.

This morning, still no porting and no messages from Plusnet to inform me of any delay so I contacted customer services once again and spoke to Paul who was very helpful and checked the 'Outstanding Ports Database' but couldn't find my details on there so could not give me any definite information. 

I am now in the position that I cannot be reached by my contacts on either network,

so I'm hoping to receive some help from a support service manager to get my old number ported ASAP.

Hi Guys,

Can someone tell me what VPN is and direct me to a site which can explain in detail what VPN is?

How does one get VPN?

Many thanks,

Chandu.

I am at zero months remaining on my contract.

If I go to change product there are no option but to keep my current product

I currently get a discount of £7.98 on my Fibre extra

If I just leave my account unchanged will I keep the fibre extra and the discount?

I don't need to change my product, I'm happy if it remains as it is, so long as the discount remains in place.