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Hi all back again !

 

Please don't run away.  Had to downpower the yv box earlier as changed tv.... not our choice.

Switched it back on but it spent 15min saying waking up or loading.  

 

Went into maintenance mode and tried to do a stage 1 reset (recommended) no different,  just sits there between waking up and loading.  2 hours later. ... i tried a full blown wipe the lot,  reset everything mode 4.

 

The box still won't load,  it has spent  an hour telling me that smart mode will wake it up quicker,  then reboots and starts again. 

 

Any ideas before i show it what a reboot with a size 10 feels like?

 

Many  thanks in anticipation

In the last couple of weeks I have been plagued by "Server Not Found" responses whenever I browse the internet.

The problem is not confined to selected sites, but seems to crop up irrespective of the site I am trying to reach.  Nor is it only apparent at certain times of day:  it is becoming a perpetual headache.  To get an idea of the scale of the problem, I'd say the "Server Not Found" error message appears on probably 90% of the clicks I make.  It seems to make little difference whether I'm trying to connect to a regular bookmarked site, an onward link from a webpage I have managed to get onscreen, or simply a (Google or DuckDuckGo) search page.

I'm using a laptop with Linux Mint, with Firefox browser.  I usually have it hard-wired (ethernet) to my Netgear router, so the issue isn't the quality of wifi or the location of my laptop.  The connection itself shows as 100% solid even when I do use only the wifi link to the router.  My broadband connection is via ADSL not fibre (so I don't expect to stream movies or have high download speeds). But I am not in a remote country area.

I don't really understand pinging, latency and all that.  The problem simply seems to be that my Plusnet ISP isn't able to connect swiftly and reliably to the servers, or sites, I want to visit.

Is there a capacity problem?  Or some other explanation?

 

Can PN please request DLM remotely resetted please because my FTTC has dropped sync rate for no reason. DLM has act to reduced my sync rate twice now within the last five days.

Before:

Max Rate: 82344K

Sync Rate: 79999K

SNR 6.5dB

1st resync:

Max Rate: 81727K

Sync Rate: 78171K

SNR 6.4dB

2nd resync:

Max Rate: 80495K

Sync Rate: 77895K

SNR 6.5dB

Why it no longer sync at 79999K? as BT Bras IP Profile also drop from 77.35Mb to 75.32Mb and getting only 68Meg throughput speed

 

Feb 2014 Stats:

Max Rate: 108092Kbps / 38067Kbps

Sync Rate: 79987Kbps / 19999Kbps

Line Attenuation: 7.8dB / 10.2dB

SNR Margin: 13.8dB / 22.8dB

Interleave Depth: 1 / 1

INP: 0 / 0 (fast path on both downstream and upstream)

 

 

Now August 2018 Stats:

Max Rate: 80495Kbps / 26925Kbps

Sync Rate: 77895Kbps / 19999Kbps

Line Attenuation: 12..0dB / 11.3dB

SNR Margin: 6.5dB / 15.1dB

Interleave Depth: 8 / 1

INP: 49 / 0 (fast path on upstream only)

 

FAQ     1. Best Effort Test: -provides background information.   Download Speed   68.26 Mbps 0 Mbps 75.32 Mbps Max Achievable Speed  Download speedachieved during the test was - 68.26 Mbps  For your connection, the acceptable range of speedsis 40 Mbps-75.32 Mbps .  Additional Information:  IP Profile for your line is - 75.32 Mbps 2. Upstream Test: -provides background information.   Upload Speed   7.17 Mbps 0 Mbps 20 Mbps Max Achievable Speed Upload speed achieved during the test was - 7.17Mbps  Additional Information:  Upstream Rate IP profile on your line is - 20 Mbps

 

FTTC Live Status via BQM

I've been a [mostly!] happy customer of Plus.net's fibre broadband since back in Jan 2014 and have even recommended a couple of other people sign up with Plus.net.  However, my initial 12 month offer is a long time in the past and I'm wondering why I should keep paying £34,98 / month for this service when, if I switch to BT, EE, John Lewis or Post Office fibre broadband [those are the ones available in my area], I can get 12 or 18 months for between £22 and £27 /month.

Even if I was signing up today as a new customer of Plus.net, I could be getting my fibre broadband for £23,99 for the next 18 months.

I know Plus.net, like all the other broadband companies has to make these offers to tempt in new customers. But it seems a fairer system would be where a provider starts your contract at their 'standard' tariff and then incrementally reduces the cost the longer you stay with them [a sort of loyalty discount]. Unfortunately though, this would only be workable if all the providers did it. Once one company broke ranks by offering the discounts up front, they'd get all the custom.

Such are the perils of the free  market, I guess!

But still. It doesn't really seem fair that, as a loyal customer of over four years, I'm £10,99 / month [that's over 30%] worse off than someone who just metaphorically 'walks through the door' for the first time today.  I know providers rely a lot on user inertia and us not wanting the hassle of switching. But it's not nearly as onerous a process as it used to be and for a saving of  around 30% or £130 odd  / year, I'm sorely tempted to switch. 

So, how's about some 'loyalty' encouraging offers for your long-term existing customers, Plus.net?

 

My computer is now up and running with Plusnet as ISP ( on 13.08.18 ). Thanks.

I have seen nothing relating to the £75 Cashback that is supposedly part of the deal via MSE (MoneySavingExpert).

As this was described as time-critical, I am now somewhat concerned that something has gone wrong.

Anyone know how late in the day this can happen? My number was due to port to Plusnet today but its 18:15 and nothing has happened so guessing it won't now, or can it take place later than that? I've not had an update either way.

I made a broadband order a couple of weeks ago, and I am waiting for any confirmation of hardware delivery or activation dates. I have noticed that my order status has been stuck on "Checking your line" for several days, along with "We've found a potential problem on your telephone line. We'll look into this and will be in contact with you shortly." However I have received no further communication from Plusnet, so is my order still progressing or is there something further I need to do?

Could I possibly ask whether a staff member might check that the faults team are following up on my ticket # 180702717 please?

 

 

It appears that Openreach have done some work on the cabinet today and messed up my connection in the process.

 

I've attached various pictures and screenshots to the ticket to aid in convincing Openreach that it is their problem (since I know they will need to be convinced) but I don't know whether the faults team will automatically be made aware of those.

 

The CSC Analyst dealing with the issue will not be in again until Monday, I am told, so I am concerned that this could drag on when Openreach should and could really be out fixing it tomorrow morning (having created the problem in the early hours of this morning.)

 

Thank you in advance for any little push you may be able to give this in the right direction.

I’ve been with plusnet for a long time now,since about 2002 I think. Disappointed with how support has changed over the years but fortunately I’ve not had to contact them much and I guess that’s a business decision.

Anyway, I’ve called them 3 times in the last week (won’t go into reasons here but in another thread; I see that other posts are being split up if they cover multiple issues) and every time I’ve been on hold for 30 mins before getting through to an operator. Is this normal and part of the plan? I’m not ranting or even complaining, actually interested to know what the acceptable wait time is and if there is a graph showing what the average wait times are across week / day / hour.

Thanks! 😀

My freeview box (t2120) died - going into reboot cycle. Reset didn’t work.
Plugged in a t1000 which was given to me as part of the iptv trial. Box seemed to work ok but got no iptv channels (eg bt sport) even after reset.
Support said: (call 1) freeview box registered (then dropped off chat when I went to do another reset); (call 2) call back when tv team in; (call 3) flipping between 3 teams but didn’t seem to know what to do is a reset didn’t work and then said I’d have to pay if an engineer came out and found to be a hardware fault. No one has been able to explain why the t1000 box doesn’t work any more.
Can someone on here tell me if it should and if it shouldn’t, why not (happy to be technical)?

As an aside, do I have to buy a replacement box from plusnet or will any freeview box work ok?