I'm just about to sign up to BT Sport through PlusNet (F9).
Before I do, I want to be sure I can watch on my PC, running Windows 7 with Internet Explorer, Chrome, Firefox, or Opera.
Google's in built speed test:
Any ideas? Seems very strange to my DL has dropped way below my upload?
Most online accounts allow you to change the password but I can't see where to do that within the "edit account details" screen. It also says, as a, prompt that this is the password created when I opened the account. Surely there must be a way to change the password?
A pointer in the right direction would be appreciated by this newbie.
I bought a brand new PlusNet Hub One, but the Hub is set up with the previous owners details.
I have changed the Hubs's email and password to my own the and internet is working, but I would like someone from PlusNet to update the serial number on my account, just so anytime I may factory reset the hub, it will have my details.
I am unable to obtain a RDP or VPN connection to work from my plusnet home network.
I have opened ports on my router and firewall but I don't believe that this is the issue because if I try to trace the route to any of the locations I'm attempting to remote to the trace get lost in your network.
I restarted my router between the requests to see if there was an issue with my connection, I have also tried to request remote assistance from my support company using a sonicwall vpn but they can see my request but the connection fails to complete the handshake so times out, I suspect the two issues are related.
I have looked at this related post but there is not a solution in this that requires action.
Appreciate any assistance, also why can't we raise a support ticket now from the members area?
@combitz, static IP reassigned. You'll be charged the £5 set-up fee again on your next bill so I've...
@combitz, static IP reassigned. You'll be charged the £5 set-up fee again on your next bill so I've processed a £5 refund ahead of the event. It should reach your account in a few working days.
I'll be honest, I'm kicking myself over the cause
It was because you had our server-side firewall set too aggressively. I've disabled it for now, which seems to have done the trick.
I switched to fibre today.
My download speed is exactly the same as it was - about 10Mbps. What are my next steps?
Hi David. Your fibre order is completed and line testing at 40mbps, but as you've found out above t...
Hi David. Your fibre order is completed and line testing at 40mbps, but as you've found out above the speed profile on your account hadn't adjusted automatically yet. I've given it a nudge now so if you reboot your router you should see much faster speeds.
I moved home, and was told the internet would be activated at my new place today (21st). However, there was no internet when I left home this morning about 10.30, I just wonder if you could check for me please. Thanks.
Hi @tekkamanblade1, I've checked your house move order and can confirm that your servi...
I've checked your house move order and can confirm that your services are due to be activated today. Your broadband should be up and running at your new property by midnight today at the latest. Please let us know if you are still unable to get online tomorrow.
I signed up with Plusnet on the 15th May and received my welcome email on the 17th, unfortunately I didn't receive my SIM card and it took several calls to finally receive one on Tuesday 5th June, apparently the third attempt to send one out to me.
This was activated and set up without problem, so I went ahead with porting in my old number about midday and received an email saying "your number port request has been confirmed and should complete within one working day"
As this had not happened in that time frame I contacted Customer Services and was told it should be transferred by 6pm, by mid afternoon my old Virgin SIM had stopped working but no port had taken place nor any message advising of any delay.
Contacted customer services again and was assured that by midnight, the number would be ported.
This morning, still no porting and no messages from Plusnet to inform me of any delay so I contacted customer services once again and spoke to Paul who was very helpful and checked the 'Outstanding Ports Database' but couldn't find my details on there so could not give me any definite information.
I am now in the position that I cannot be reached by my contacts on either network,
so I'm hoping to receive some help from a support service manager to get my old number ported ASAP.
Hi Moonraker! I am very sorry to hear that there has been a slight delay with your port, I...
I am very sorry to hear that there has been a slight delay with your port, I can completely understand the inconvenience of this!
As a general rule, a port-in will take 1 working day when processed before 6PM or 2 working days if processed after. Delays are rare, but when they do occur this will get raised with our Operations Team who will work tirelessly to find the cause of the disruption and implement a fix ASAP.
With this in mind, I am more than happy to have a look into your account today to check up on the status of this. To do so will require us running through some security so could you please send me a PM with the number for the account in question and we will get the ball rolling on this
Can someone tell me what VPN is and direct me to a site which can explain in detail what VPN is?
How does one get VPN?
@ steveocee, Thanks for your asking. I have heard people talking about VPN and I was curious to f...@ steveocee, Thanks for your asking. I have heard people talking about VPN and I was curious to find out what it was and how can one use the VPN. Being OAP with considerable amount of grey matter lacking (as Browni kindly pointed out in his post above), I think I have no need to use the VPN. Our normal PlusNet network should suffice my needs. To all who responded to this query (including Browni), a BIG Thank you to you all. Have a great week (what is left of it) and Thanks.
I am at zero months remaining on my contract.
If I go to change product there are no option but to keep my current product
I currently get a discount of £7.98 on my Fibre extra
If I just leave my account unchanged will I keep the fibre extra and the discount?
I don't need to change my product, I'm happy if it remains as it is, so long as the discount remains in place.
Hi @superuser, we would recommend contacting our Customer Options on 0800 013 2632, as they are the...
Hi @superuser, we would recommend contacting our Customer Options on 0800 013 2632, as they are the best people to speak to about this.
08:00 - 20:00 Monday to Friday
09:00 - 19:00 Saturday
09:00 - 18:00 Sundays
Please let us know if you need any further assistance. –Sammy