Search

Sorry to hear of your poor experience.

I've placed the order for your YouView box now.

It'll be dispatched by courier and you should receive it within the next 48 hours

Can you let us know how you get on?

Cheers

Anoush

Just done that for you now Mike. If you reboot your router you should see an increase in speed.

Anoush

Got this for an address a few hundred yards up the road from me, I can't get FTTP.

Of course it could all change in the coming months.

I thought you might say that but that's just the confusing headings in the checker. You need to see WBC FTTP in the left hand column under Featured Products as below. PlusNet FTTP only offers 80/20 as the fastest speed so no better than FTTC. 

Just got off the phone with a customer service rep. I shouldn't have seen this, it's an internal thing where they've moved me from a shared network to their own network, doesn't affect my account at all, it was a mistake that I was made aware of this.

Message from Plusnet:

Please accept my apologies for any inconvenience and distress caused by the previous message this should not have been sent it was purely ourselves changing you over to a better network that has caused this to be sent in error.

We hope that this helps but if there is anything else we can help you with please let us know.

Phew, I've been in blind panic for the past hour or so. Apparently others may be getting the errant email as well, so hope my post helps.

An engineer was assigned on Tuesday and left the following notes.

Line was disconnected proved pair both ways reterminated tested line ok.

It looks like another engineer is due to go out to your property this morning, can you let us know how it goes?

Cheers

Many thanks can see the sync rate has increased. Much better for them.

Before:

Line sync at 11721k downstream with snr at 6.1db and 1131k upstream with snr at 5.9db

Now:

Line sync at 12866k downstream with snr at 3.1db and 1139k upstream with snr at 6.1db