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  • in accepted fixes
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You currently have an order in progress to add cal...

by OldTrees in Home Phone
Monday
Monday
Hi, I’ve been waiting for voicemail to be activated for some time now but it hasn’t happened.   Is ther anyway that a member of staff can nudge it please?   Thanks    ...
Show results in replies (1)
  • Sorry for the delay, I've placed an order to activate voicemail for you and it should be good to go...

Internet disconnecting and now speed halved

by samdraper in Broadband
a week ago
a week ago
Hi, my internet has been disconnecting each evening this week, and today we struggled to have two Zoom calls going at once, so I checked the speed - the line is down to 36mb when it has been around 6...
Show results in replies (1)
  • Hi Sam, I'm really sorry for the delay as we've been fairly busy recently.  I've tested your...

Hub 2 as AP - flashing orange light?

by Teece in My Router
Thursday
Thursday
I'm looking to use a spare Hub 2 as a wireless AP. Easy enough to do in the web UI, except that even though I've turned the light off, it's still flashing orange (because there's no internet connecti...
Show results in replies (1)
  • @Teece  Black tape rules!!!   Brian

Orders that in the status of “Awaiting Removal”

by HELMSLEY01439 in Home Phone
a week ago
a week ago
Afternoon I’ve had a constant problem with trying to activate Call Protect on my landline… I’ve rang through to customer service and they’ve transferred my call to the technical help department b...
Show results in replies (1)
  • No problem at all Richard! Cheers 

Sign up voucher

by meg1 in My Order
Thursday
Thursday
As seems to be a fairly common theme on here, I am trying to find out how to claim the voucher that was supposed to be part of my deal after I signed up via a price comparison website.  In my ca...
Show results in replies (1)
  • Ok - I'm replying to my own post because I don't seem to be able to delete it...  Anyway, happ...

Stressed - need help

by girlinred124 in My Account/Billing
Tuesday
Tuesday
I'm just wondering if someone who works at Plusnet may be able to help me. My bill wasn’t taken at my usual date of the 1st of the month, and I hadn’t realised that it hasn’t come out as I’ve spen...
  • Tags:
  • Billing
  • help
Show results in replies (1)
  • No problem, my manager hasn't been available yet so apologies for the delay, I'm looking for someon...

Hub Two Bridge Mode - DSL status query

by bill888 in My Router
Sunday
Sunday
@bobpullen    hi, just wondering if there are any plans to add downstream/upstream sync speeds and 'uptime' in future firmware releases?
Show results in replies (1)
  • @bill888  - This has been discussed elsewhere (can't locate the thread at the moment) and...

Static IP SPF fail

by offtrolley in Email
Monday
Monday
I have added my static IP address to SPF on my domain name. However, when I view the email header that is sent it shows a different IP address and the email ends up in the spam folder. Do I have to...
Show results in replies (1)
  • If you're sending via relay.plus.net then you need to add include:_spf-internal.plus.net include:...

How best to route my emails

by batesy in Email
Tuesday
Tuesday
I'm just returning to Plusnet after 18 months away and I would appreciate any suggestions on how best to route my email. I have my own domain on a 3rd party domain host and currently they forward a...
Show results in replies (1)
  • I'm just returning to Plusnet after 18 months away and I would appreciate any suggestions on how be...

Calculating total monthly duration of calls

by dave4jazz in Home Phone
Tuesday
Tuesday
I want to calculate what the total call time duration is for each calendar month. I know you can download .cvs files for monthly billed and unbilled calls but I don't understand what the difference...
Show results in replies (1)
  • You have confirmed what I thought. I'll work with the billed data to calculate the average total ...
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