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Hi all back again !
Please don't run away. Had to downpower the yv box earlier as changed tv.... not our choice.
Switched it back on but it spent 15min saying waking up or loading.
Went into maintenance mode and tried to do a stage 1 reset (recommended) no different, just sits there between waking up and loading. 2 hours later. ... i tried a full blown wipe the lot, reset everything mode 4.
The box still won't load, it has spent an hour telling me that smart mode will wake it up quicker, then reboots and starts again.
Any ideas before i show it what a reboot with a size 10 feels like?
Many thanks in anticipation
Sorry to hear you're having problems again I've discussed this with one of my colleagues in our ...
Sorry to hear you're having problems again
I've discussed this with one of my colleagues in our TV tech team and the next step we think would be to arrange an engineer for further investigation.
Could you reply to this ticket letting us know over here once you've done so? We'll then pick it up and book the appointment in.
In the last couple of weeks I have been plagued by "Server Not Found" responses whenever I browse the internet.
The problem is not confined to selected sites, but seems to crop up irrespective of the site I am trying to reach. Nor is it only apparent at certain times of day: it is becoming a perpetual headache. To get an idea of the scale of the problem, I'd say the "Server Not Found" error message appears on probably 90% of the clicks I make. It seems to make little difference whether I'm trying to connect to a regular bookmarked site, an onward link from a webpage I have managed to get onscreen, or simply a (Google or DuckDuckGo) search page.
I'm using a laptop with Linux Mint, with Firefox browser. I usually have it hard-wired (ethernet) to my Netgear router, so the issue isn't the quality of wifi or the location of my laptop. The connection itself shows as 100% solid even when I do use only the wifi link to the router. My broadband connection is via ADSL not fibre (so I don't expect to stream movies or have high download speeds). But I am not in a remote country area.
I don't really understand pinging, latency and all that. The problem simply seems to be that my Plusnet ISP isn't able to connect swiftly and reliably to the servers, or sites, I want to visit.
Is there a capacity problem? Or some other explanation?
I use a different ISP, different router, different OS (Win10), but also connect via an ethernet cab...
I use a different ISP, different router, different OS (Win10), but also connect via an ethernet cable and use Firefox, and a couple of Firefox updates ago this started happening. It doesn't happen very often, not even once a day, but when it does, it's always when I'm doing something important or am in a hurry (isn't that always the way?) so it can be annoying.
I changed ISP recently so I thought maybe it was one of their idiosyncracies, but it didn't happen for the first month or so with them; the Firefox update is therefore the main suspect on my list. As (bad) luck would have it, a few seconds ago when I tried to access Google via a tile on my FF homepage it happened (first time today and it's nearly 5 pm.)
Can PN please request DLM remotely resetted please because my FTTC has dropped sync rate for no reason. DLM has act to reduced my sync rate twice now within the last five days.
Max Rate: 82344K
Sync Rate: 79999K
Max Rate: 81727K
Sync Rate: 78171K
Max Rate: 80495K
Sync Rate: 77895K
Why it no longer sync at 79999K? as BT Bras IP Profile also drop from 77.35Mb to 75.32Mb and getting only 68Meg throughput speed
Feb 2014 Stats:
Max Rate: 108092Kbps / 38067Kbps
Sync Rate: 79987Kbps / 19999Kbps
Line Attenuation: 7.8dB / 10.2dB
SNR Margin: 13.8dB / 22.8dB
Interleave Depth: 1 / 1
INP: 0 / 0 (fast path on both downstream and upstream)
Now August 2018 Stats:
Max Rate: 80495Kbps / 26925Kbps
Sync Rate: 77895Kbps / 19999Kbps
Line Attenuation: 12..0dB / 11.3dB
SNR Margin: 6.5dB / 15.1dB
Interleave Depth: 8 / 1
INP: 49 / 0 (fast path on upstream only)
I have power down router and it now back to 77 Meg down with 19 Meg up Router Stats: Stat...
I have power down router and it now back to 77 Meg down with 19 Meg up
Status: Showtime Last Retrain Reason: 0 Last initialization procedure status: 0 Max: Upstream rate = 26001 Kbps, Downstream rate = 80075 Kbps Bearer: 0, Upstream rate = 19999 Kbps, Downstream rate = 77494 Kbps Bearer: 1, Upstream rate = 0 Kbps, Downstream rate = 0 Kbps Link Power State: L0 Mode: VDSL2 Annex B VDSL2 Profile: Profile 17a TPS-TC: PTM Mode Trellis: U:ON /D:ON Line Status: No Defect Training Status: Showtime Down Up SNR (dB): 6.5 14.7 Attn(dB): 12.0 0.0 Pwr(dBm): 12.4 2.4
1. Best Effort Test: -provides background information.
Download Speed 67.89 Mbps 0 Mbps 74.93 Mbps
Max Achievable Speed
Download speedachieved during the test was - 67.89 Mbps
For your connection, the acceptable range of speedsis 40 Mbps-74.93 Mbps .
IP Profile for your line is - 74.93 Mbps
2. Upstream Test: -provides background information.
Upload Speed 9.22 Mbps 0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 9.22Mbps
Upstream Rate IP profile on your line is - 20 Mbps
I've been a [mostly!] happy customer of Plus.net's fibre broadband since back in Jan 2014 and have even recommended a couple of other people sign up with Plus.net. However, my initial 12 month offer is a long time in the past and I'm wondering why I should keep paying £34,98 / month for this service when, if I switch to BT, EE, John Lewis or Post Office fibre broadband [those are the ones available in my area], I can get 12 or 18 months for between £22 and £27 /month.
Even if I was signing up today as a new customer of Plus.net, I could be getting my fibre broadband for £23,99 for the next 18 months.
I know Plus.net, like all the other broadband companies has to make these offers to tempt in new customers. But it seems a fairer system would be where a provider starts your contract at their 'standard' tariff and then incrementally reduces the cost the longer you stay with them [a sort of loyalty discount]. Unfortunately though, this would only be workable if all the providers did it. Once one company broke ranks by offering the discounts up front, they'd get all the custom.
Such are the perils of the free market, I guess!
But still. It doesn't really seem fair that, as a loyal customer of over four years, I'm £10,99 / month [that's over 30%] worse off than someone who just metaphorically 'walks through the door' for the first time today. I know providers rely a lot on user inertia and us not wanting the hassle of switching. But it's not nearly as onerous a process as it used to be and for a saving of around 30% or £130 odd / year, I'm sorely tempted to switch.
So, how's about some 'loyalty' encouraging offers for your long-term existing customers, Plus.net?
Well, I took the collective advice of The Borg [ie. the forum members] and, in spite of my de...
Well, I took the collective advice of The Borg [ie. the forum members] and, in spite of my deep-seated loathing of call centres, gave PN a call.
And I got my monthly payments reduced by £8 and locked in at that price for the next 18 months. So, not as good as some of you have claimed you were able to get. But it'll save me £96 / year without the hassle of having to change to another provider. So it'll do for me.
My computer is now up and running with Plusnet as ISP ( on 13.08.18 ). Thanks.
I have seen nothing relating to the £75 Cashback that is supposedly part of the deal via MSE (MoneySavingExpert).
As this was described as time-critical, I am now somewhat concerned that something has gone wrong.
Hi there. I've checked your account and I can confirm that it's tracked on a cashback offer. Y...
I've checked your account and I can confirm that it's tracked on a cashback offer.
You should receive an email to redeem it within 10 working days from when the 13th when your broadband went live.
The email will contain a short form to fill out to claim the cashback and you'll receive it within 30 days once you've completed the form.
Let us know if there are any issues. I hope this helps.
Anyone know how late in the day this can happen? My number was due to port to Plusnet today but its 18:15 and nothing has happened so guessing it won't now, or can it take place later than that? I've not had an update either way.
Hi @TomR1, Thank you for messaging us. I have checked your orders and can...
Thank you for messaging us.
I have checked your orders and can see that your phone order is live and complete.
I have placed the broadband order for you now as well and you will receive updates on your account within the next 24-48 hours with completion dates.
You can view details of your order here: https://www.plus.net/wizard/?p=view_question&id=179998567
I have also sent out your router, you will receive this shortly.
Should you require any further information, please get in touch.
Could I possibly ask whether a staff member might check that the faults team are following up on my ticket # 180702717 please?
It appears that Openreach have done some work on the cabinet today and messed up my connection in the process.
I've attached various pictures and screenshots to the ticket to aid in convincing Openreach that it is their problem (since I know they will need to be convinced) but I don't know whether the faults team will automatically be made aware of those.
The CSC Analyst dealing with the issue will not be in again until Monday, I am told, so I am concerned that this could drag on when Openreach should and could really be out fixing it tomorrow morning (having created the problem in the early hours of this morning.)
Thank you in advance for any little push you may be able to give this in the right direction.
All looks to be resolved this evening. No guarantees, I suppose, but fingers crossed. ...
All looks to be resolved this evening. No guarantees, I suppose, but fingers crossed.
This was consistent across a number of tests, using different servers, before 10pm.
Thank you so much to PlusNet for ensuring that Openreach sorted out the original problem with alacrity, for being willing to pursue the remaining issue via all the means available, and to individual team members for your consistent professionalism.
Anyway, I’ve called them 3 times in the last week (won’t go into reasons here but in another thread; I see that other posts are being split up if they cover multiple issues) and every time I’ve been on hold for 30 mins before getting through to an operator. Is this normal and part of the plan? I’m not ranting or even complaining, actually interested to know what the acceptable wait time is and if there is a graph showing what the average wait times are across week / day / hour.
We do have some wait times higher than we'd like. As I type, the longest is just 20 minutes for Tec...
We do have some wait times higher than we'd like. As I type, the longest is just 20 minutes for Technical and Customer services, other queues being considerably shorter. Some stats are also published at this link.
You can also get in touch in other ways such as web chat, here or on Facebook/Twitter, and for certain criteria,. you can also raise a ticket.
Plugged in a t1000 which was given to me as part of the iptv trial. Box seemed to work ok but got no iptv channels (eg bt sport) even after reset.
Support said: (call 1) freeview box registered (then dropped off chat when I went to do another reset); (call 2) call back when tv team in; (call 3) flipping between 3 teams but didn’t seem to know what to do is a reset didn’t work and then said I’d have to pay if an engineer came out and found to be a hardware fault. No one has been able to explain why the t1000 box doesn’t work any more.
Can someone on here tell me if it should and if it shouldn’t, why not (happy to be technical)?
As an aside, do I have to buy a replacement box from plusnet or will any freeview box work ok?
Hi @Amadeus, Thank you for getting back in touch and for letting us know that you're going to...
Thank you for getting back in touch and for letting us know that you're going to try some checks on your side.
Unfortunately, the non-Freeview channels will only work with the T2120, as the T1000 is no longer compatible with this. Please let us know how you get on. If you need a new box, I'd recommend that you speak to our TV customer options team on the number above as they should be able to arrange a new deal for you that includes a new Youview box.