We're aware of an issue where if you have an open ticket (also known as a "Question"), you may not see a banner in the homepage of your broadband account online to view it.
We're working hard ...
We're aware some customers who have recently signed up to our mobile services haven't received their reward cards. Normally this should be sent within 45 days of the service going live.
We’ve worke...
Hey all,
We're aware of a problem where BT Sport via the app or the online web-player may not work for you while on a Plusnet broadband connection, which we're investigating and we'll fix as soon a...
Some customers may be experiencing difficulties when logging into their Plusnet email account. We are working really hard to fix this as quickly as possible.
Due to a technical error, our call centre colleagues are unable to answer calls at the moment, we’re working on getting things back up and running as soon as possible.
In the meantime, if you...
Hey all,
We're aware of an issue with our Plusnet Protect powered by McAfee program where you may get the error "not ready for download yet" when trying to download it through your accoun...
Hey all,
We're aware our broadband troubleshooter at faults.plus.net isn't working, so you can't report a fault to us online in this way.
We're looking into the problem, but in the meantime, you ...
We've become aware of an issue with our Plusnet Mobile app where you may not be able to login. We're investigating the problem and we'll fix it as soon as we can. I'll endeavour to update this status...
We are currently experiencing issues with our internal systems that may also be causing issues with our website. Please note that while this issue is happening our support teams will only be able to ...
