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  • in accepted fixes
  • fixed
  • in Home Phone
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Caller display issue

by Karen_99 in Home Phone
a week ago
a week ago
I have the same issue a few others have mentioned. We moved to another address last September and stayed with Plusnet. Caller display worked at our old address but not here. Shows as a green box to s...
Show results in replies (1)
  • Thanks for your post @Karen_99 and apologies for the delayed response. I'm sorry to hear your ca...

New Home Phone

by Alun1 in Home Phone
3 weeks ago
3 weeks ago
Hi Everyone: I have what are probably two very simple questions, but I just want to be sure before I buy : 1) I need urgently to buy a new landphone (my first for many years). Will my current p...
Show results in replies (1)
  • @Alun1 Welcome to the forums. As you surmise, the answer to both questions is YES - the number is a...

Transferring landline number from Virgin Media (ou...

by Whitemonk in Home Phone
3 weeks ago
3 weeks ago
I have been out of contract with VM (broadband, TV and phone) for a few months and now wish terminate their services and transfer my landline number to Plusnet (in contract with broadband and phone u...
Show results in replies (1)
  • Thanks for your post@Whitemonk  If you already have an active phone service with us, you wo...

An error has occured

by LynneR in Home Phone
‎14-12-2020 10:25 AM
‎14-12-2020 10:25 AM
On Tuesday 8 December I wanted to add Call Protect to my telephone account but I accidentally removed 1471 instead. 1471 was removed the same day but now when I want to add Call Protect and reinstate...
Show results in replies (1)
  • Hi there @LynneR I've raised a task on your account here for you: https://www.plus.net/wizard/...

Block Outgoing Mobile Number/Calls

by Sharky666 in Home Phone
4 weeks ago
4 weeks ago
Is it possible to block outgoing calls from my Plusnet landline to a specific mobile number or alternatively, to mobile numbers in general?
Show results in replies (1)
  • Plusnet offer call barring for various types of call. Unfortunately the only way to bar mobiles i...

Caller display/id not working

by Richard_Nesbitt in Home Phone
‎23-12-2020 9:50 PM
‎23-12-2020 9:50 PM
I am trying to resolve my caller id, ever since switching over to plusnet the caller id has stopped working. I spoke to plusnet customer support on Saturday (after 40 minutes waiting to get through t...
  • Tags:
  • Caller display
Show results in replies (1)
  • Thanks for your post @Richard_Nesbitt I'm sorry to hear your caller display isn't working. I'...

Line down - dreadful response from support

by peterthebike in Home Phone
‎21-12-2020 12:29 PM
‎21-12-2020 12:29 PM
A fault was first reported on the 10th December as a Broadband fault. On the 14th while doing line checks we realised there was no dialling tone and updated the fault. Was informed the fault had been...
Show results in replies (1)
  • Thanks for your post @peterthebike  I'm sorry for the problems with your service. ...

Charges to dial 1471 or 1571 if I don't have call ...

by Ammo06 in Home Phone
‎04-12-2020 2:00 PM
‎04-12-2020 2:00 PM
I have recently dropped my landline call package in favour of a mobile package.  My landline is still plugged in so I can receive calls but as I'm not paying for a call package will i be charged...
Show results in replies (1)
  • @Ammo06 Welcome to the forum.  🙂   Fret ye not - there are no charges for usi...

No Voicemail Extra a week after ordering 😢

by 198kHz in Home Phone
‎27-11-2020 11:44 AM
‎27-11-2020 11:44 AM
Ordered Voicemail Extra on Friday 20 November. The Order Summary box showed the correct current monthly cost, new monthly cost, and charge for the remainder of the month, but... No acknowledgement ...
Show results in replies (1)
  • Thanks for the post @198kHz  Sorry to see the order's gone wrong. From what I can see ...

Line Rental Saver - no renewal link, how to renew?

by wphil in Home Phone
‎26-11-2020 11:49 AM
‎26-11-2020 11:49 AM
I have just received the email informing me my LRS is about to expire.  If I go to the LRS portal link as supplied it says "You're already signed up for Line Rental Saver. This will start fr...
Show results in replies (1)
  • Thanks for getting back to me @wphil  I'm sorry for the concern. If the legacy call pl...
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