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3 weeks ago
Hi, just replacing an old iPhone 6 with an iPhone 13 which requires an eSIM. Not sure how to get one and the PN Help pages don't seem to address this issue (or at least I can't find it). How do I get...
22-08-2023
10:27 AM
How my bill payment usually works....i get a message on the 6th of month to say bill is available to view and payment will be taken on 21st...been same since it started and usually no problems.
Thi...
13-08-2023
8:36 AM
I am travelling with my son to a University placement in Sweden. We have travelled through Belgium and Germany and he cannot make or receive calls or use data. Data Roaming is on and the phone has be...
30-07-2023
8:58 AM
1 Thanks
I moved from Plusnet to another mobile provider on 6th July 2023 and my monthly direct debit was still taken by Plusnet on 14th July. I have seen on here that, 20 days after leaving, a final rec...
02-08-2023
9:48 PM
My husband is in Spain and has used up his data. He went over his Smart Cap in the process. He can’t send texts, so can’t get a bolt on. I’ve increased the Smart Cap and paid off the excess charge on...
30-07-2023
9:27 AM
I received the Plusnet email to transfer my mobile plan to EE a few days ago and followed the instructions via the EE link to initiate this and included my PAC code when asked.
I received the new S...
25-07-2023
2:17 PM
Hi everyone, I'm currently with Plusnet mobile on a 30 day rolling contract, have been very happy but want to keep free EU roaming, so I'm planning to switch to a different mobile provider. My ...
25-07-2023
7:24 AM
I left plusnet in May, since then I got a bill with credit which was paid into my bank. On 13th July I got another bill with the amount of £0.00, this was in credit and did not mention anything about...
20-07-2023
12:42 PM
I have paid my monthly 6 pnds to PN yesterday. If I move now or within the next few days will I lose this and will I be charged by EE from day 1.
Thanks
PS - Tried to phone the 0800 number but, a...
23-06-2023
12:36 PM
Migrated and ported number successfully to EE a few weeks back. New EE sim in phone. However my provider is still showing as Plusnet on the phone? Do i have to wait for the final Plusnet billing cyc...
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