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Just moved from Sky adsl2+ to Plusnet Unlimited Fibre.
I am requesting a GEA test as prior to joining Plusnet we had a REIN issue (now fixed) which affected a number of lines including mine, which cause a gradual drop from 17Mbs to 14Mbs, and wish to see if all is well with the line.
The hub is connected to the master socket with the supplied lead and filter.
The speed is a bit up/down at the moment but as we are in the 10 day period I am not surprised.
Can someone please shed some light on the situation and perhaps offer some ideas on how to survive in the meantime?
Moved to plusnet from BT, went live yesterday. Like-for-like products, normally syncs at 80/20 with low latency to UK/EU.
Since the switch was confirmed active I have not had a broadband connection: it was working perfectly up until BT cut it off on Thursday.
Openreach ECI modem (DSL light solid)
with 2 different routers supporting PPPoE/VDSL
and separately the Plusnet Hub One.
According to tech support the error they see on their end is that I'm providing the incorrect password. They changed it for me, and I've since changed again. Still not working with any combination of hardware.
Apparently I now have to wait for a new router! What good is a new router when 3 perfectly adequate ones cannot connect??
Hi there. Sorry to hear you're having trouble connecting to the internet following transferring ...
Sorry to hear you're having trouble connecting to the internet following transferring your services to us.
I've done some maintenance on the automatic setup tool which is used for Plusnet routers to communicate with our servers. Could you connect the router we sent you then do a factory reset of it by pushing a paperclip into the reset hole at the back for 20 seconds letting us know how it goes? -Anoush
Hello I’m hoping to get some help.
as the subject line suggests, every time it rains my internet connection drops.
Tried phoning the help line but there is a long wait time and the online chat isn’t available
My phone line is clear and router cables are all connected properly to the main socket in the house.
Thanks in advance
Engineer came out yesterday afternoon and replaced the cable from the pole to my home. Not even 24h...Engineer came out yesterday afternoon and replaced the cable from the pole to my home. Not even 24hrs after raising my concern the engineer was out and fixing my issue. I am now waiting for it to rain to see if it has sorted my problem. Which shouldn't be too long here in Scotland 😂
For the last few weeks I have been getting packet loss. It's come to a head this weekend with repeated disconnect while gaming.
I used to be using the TG582n Plusnet router but then bought a Google home and after a weekend messing about came to the conclusion that this router just wont work with it. Previously with Plusnet we had FTTP (now we're FTTC) and had a Netgear WNR3500 v2. I Plugged this one in and Google home was fine and everything seemed OK. For the last few weeks we were getting packet loss but not too bad and it didn't impact anything.
Now we can't play anything, with no more than 20 minutes we are getting disconnects. I am seeing 70% packet loss using WinMTR:
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
| 192.168.1.1 - 0 | 262 | 262 | 2 | 3 | 13 | 3 |
| No response from host - 100 | 52 | 0 | 0 | 0 | 0 | 0 |
| 141.hiper04.sheff.dial.plus.net.uk - 99 | 53 | 1 | 0 | 11 | 11 | 11 |
| be3-3106.psb-ir02.plus.net - 66 | 72 | 25 | 0 | 14 | 22 | 17 |
| 184.108.40.206 - 66 | 72 | 25 | 0 | 12 | 24 | 13 |
| 220.127.116.11 - 65 | 73 | 26 | 0 | 12 | 21 | 21 |
| 18.104.22.168 - 71 | 68 | 20 | 0 | 15 | 30 | 13 |
| 22.214.171.124 - 71 | 68 | 20 | 0 | 13 | 24 | 17 |
| 126.96.36.199 - 70 | 69 | 21 | 0 | 15 | 23 | 23 |
| www.google.com - 66 | 72 | 25 | 0 | 14 | 23 | 11 |
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
We had this a couple years ago when there was some BT work going on and it eventually resolved itself. Now it's back.
Plusnet provide a new router these days, might this help?
Hi, After putting the TG582n router back on (following the packet loss issue with the Netgear rou...
After putting the TG582n router back on (following the packet loss issue with the Netgear router) I thought I'd give getting Google Home and Chromecast working one last shot.
I have no idea why, but both devices connected straight off. I now have everything working OK and 0 packet loss. Maybe because the device was in a box for a month that something reset properly and a quick switch off and on wasn't enough.
I'm a firm believer in if something isn't broken don't mess with it.
Thanks for your help with my issues. I think I'll close the support ticket and stick with what I have for the moment. I like the idea of having a single box instead of the VSTL modem and separate router but when everything seems OK I'll carry on with that.
I'll be back if any other issues come up
I have been on Plusnet Fibre for some years and have been using our Netgear D7000 for some years but last night something happened.... and now although I can get in on the older Plusnet supplied router I can't on the Netgear one. Support have mentioned that it was being rejected due to the password being changed (over 3 weeks ago and we've been using it since) so we thought all we'd have to do is reset the password on the Netgear and that would be us. Oh no! I am going to explain our setup and the settings on our Netgear, plus what we've done, in the hope someone can identify an incorrect setting. I have tried the setting on a previous thread on this forum but they didn't work either.
We have fibre to the cabinet and then the old wiring from the cabinet to our house, ie the fibre doesn't come directly into our house.
We have factory reset the Netgear D7000 but it still doesn't work
Settings on the D7000:
Transfer mode: ADSL (ATM)
DSL Mode: Auto
Internet has been selected from the dropdown
Enable this interface is ticked
Multi-plexing Method: VC-Based
Use VLADID not ticked
Does your internet connection require a login: Yes is selected
Encapsulation: PPPoE (PPP over Ethernet
Username and password - our Plusnet username and password (ie the same as we use to log onto the member centre)
Service Name is blank
Connection Mode always on
Internet IP address: get Dynamically from ISP is selected
Domain Name SErver (DNS) address: get automatically from ISP is selected
If anyone can help that would be great, and if you need me to check any further settings please don't hesitate to tell me what you need.
Hi, I just happened to check my Router Event log today, and I noticed a huge amount of "IN:Block" messages along with IP addresses that I do not recognise.
Is that normal?
I don't have any port forwarding going on so the router setup is pretty much standard.
I've been experiencing sudden loss of internet connection, when my phone rings
If you are having issues with your connection dropping out when your phone rings, can you first of ...
If you are having issues with your connection dropping out when your phone rings, can you first of all please try an alternate micro filter. The reason for this, is that the micro filter is designed to stop this from happening. If you have more than one socket in the property, you will need a micro filter in each to stop this from occurring.
hiya can someone do me one gea test because i belive my syn speed has gone down...
can someone paste a gea test for me please im trying to get my speed upto 79mb but its dropped i think...
Hi @tibs01 here you go: Test Outcome Pass Test Outcome Cod...
here you go:
Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 79.9 Mbps
Upstream Speed 19.3 Mbps
Appointment Required N
Fault Report Advised N
NTE Power StatusPower On
Voice Line Test Result Pass
Bridge Tap Not Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 533.7
Upstream Rate Assessment Very Good
Downstream Rate Assessmen tVery Good
Interference Pattern Not Detected
Service Impact No Impact Observed
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Profile Name 0.128M-80M Downstream 3dB, Retransmission Low - 0.128M-20M Upstream, Error Protection Off
Hope this helps
@Nath First you should remove the image and edit it as it shows your phone number which anyone ma...
First you should remove the image and edit it as it shows your phone number which anyone may decide to use.
Second the top line says that your estimated fibre speeds would be between 50 - 73 Mbps download speed. 13 - 20Mbps upload. The "clean" bit is if the phone line is of good quality and fault free. So basically a good speed if you bought the top Fibre broadband package.(VDSL is the technical name for FTTC)
Ignore FTTP On Demand as not many ISPs sell it as it is very expensive (installation costs in 10 of £1000's).
The text under the results table says that they is an open order on the line due to complete on the 10th September. So I'm assuming that you are expecting to have broadband soon and that is the day it is set to be done.
edit spelling mostly.