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885 results
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14-10-2018
4:22 PM
As a technologically challenged member I should be grateful for advice.
I have had a reliable FTTC connection for some years (see speed graph). Ten days ago the electricity substation supplying my...
yesterday
Ordered my phone line to be moved to a new address on the 11th, and was curious when the activation date will be. I've tried phoning a couple of times but after speaking to someone, I'm then put on h...
3 weeks ago
Upgraded to Fibre extra recently but after phone calls to Plusnet with engineer coming out the profile seems to be still capped at the 36Mb speed and 10 upload as seen in pics attached. Billion...
Thursday
My internet speed as been perfect up until last night when I noticed videos were buffering alot. I tried speedtest.net / BT Wholesale test / Googles speedtest and all won't go over 20Mbps now. Th...
Thursday
Hello everyone! Hopefully someone can help me. I often work from home and have sadly found that the supplied plusnet modem/router is... inadequate for my needs. I have the Unlimite...
Tuesday
Not sure when this happened, but just noticed my sync speed has dropped to the standard 40 from 55, line max is showing 80+ so it's a profile issue. Reading other posts seems something may have ha...
2 weeks ago
Hi
I've had plus-net fibre for approx 2 months but my wifes Samsung Android phone keeps disconnecting from the internet and she gets an Authentication Error Occurred message. It allows her to recon...
2 weeks ago
Hello, My new router for fibre broadband was dispatched on the 1st of November. 5 working days have passed since, but I have not received the router. Is this something normal? My previous router a...
a week ago
Hello. I'm about to sign up with PlusNet Business, but see that there are three router options. What router is currently being supplied and which is the best for business setup? ...
2 weeks ago
Hi. I have just today migrated from BT fibre to Plusnet Unlimited Fibre Extra. I migrated my phone line to plusnet from BT also at the same time, and I am using the new plusnet router, which as far a...