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13-11-2018
9:17 AM
Having really big problems with my connection, at one point I was getting 32meg download and 10meg plus on upload now Download is barely 5meg and upload has flatlined completely. I'm now thinking of ...
15-11-2019
5:03 PM
Hi, I am pretty confident that my line speed has been capped. The issue started a couple of months ago when I had issues with a fault in the area resulting the line to drop off quite often. After ...
19-02-2020
2:58 AM
This is a recurring issue. Every month or so, usually in the early hours of the morning, my router light will turn orange. I'm then told to log into the hub which I do. The light turns blue and the h...
23-10-2017
12:12 PM
Normally, I get around 72-72Mbps but not only has the VDSL speed been down to 40Mbps for the last four days, latency is up, making some services appear very slow. Upload speed seems hardly affected. ...
05-09-2019
9:31 AM
I have received an email saying you are going use the direct debit to deduct my due amount but can't access my bill to check it. The message tells me to try later as it unavailable at the moment. I a...
18-06-2022
11:04 AM
Just to make sure I have got things straight in my mind after readings other posts!!
Plusnet is starting to offer full fibre (not quite in my area yet!)
The full fibre package does not include a ...
23-05-2019
2:30 AM
Hi there
not surer if any fault with my line past 3 days I have has connections issues with my internet the issues only last for about 10 min max before the Dsl light comes back on m...
23-03-2022
6:49 PM
I successfully moved to Plusnet (from Sky) today, hoorah. Router is all up and running but I can see that the banding issue I've been experiencing for more than a year now hasn't changed with the ...
24-03-2022
4:05 PM
Hello all..
I had some building work done at home recently which necessitated cutting power to the house several times. As a result of this, my fibre downstream sync rate dropped from 79979Kbs to&n...
24-03-2022
11:37 AM
I've been working from home using VPN with Plusnet for years, no problem. This week I got a fixed IP address (for a different reason) - and now my VPN does not work. (L2TP/IPSec)
Our work VPN does ...