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My router has been connected for over 10 days and synchronisation speeds are not what was expected.
About 3 months ago, I reported a line fault and an Openreach engineer attended and repaired the fault at the top of the street Pole. He remaked the junction box there is from 1974 and he had requested a replacement. Speeds on my ADSL2 connection dropped 20% from then on. I believe there remains an issue with my line.
1. Best Effort Test: -provides background information.
0 Mbps 24.47 Mbps
Max Achievable Speed
Download speedachieved during the test was - 7.58 Mbps
For your connection, the acceptable range of speedsis 20 Mbps-24.47 Mbps .
IP Profile for your line is - 24.47 Mbps
2. Upstream Test: -provides background information.
0 Mbps 10 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 3.49Mbps
Upstream Rate IP profile on your line is - 10 Mbps
This test was not conclusive.
Estimated line speed:
40Mb (This may vary between 32Mb and 45Mb) - Checked on 2018-06-23 20:24:29
Current line speed:
Hi @andy24, I'm sorry to hear that you're experiencing these issues. I've tested your line today...
I'm sorry to hear that you're experiencing these issues. I've tested your line today and I can see that you're currently achieving a lower Downstream Sync Speed than expected (26.5Mbps). As this is the case, we'll need you to rule out that the issue is located with the internal setup within the property and so we can do this I'd ask that you please set your router up within the Test Socket. A guide on how you can do this can be found here. If you are able to, please also complete the other steps outlined in our troubleshooting guide which can be found here.
Please let us know once you've got the router setup within the test socket so we can retest the line again from our side and continue the investigation of this issue.
Trying to access the website
through Firefox (52.9.0 ESR), or Chrome (67.0.x) and I get
"Firefox can't establish a connection to the server at svn.apache.org."
yet when I go through a website unblocker site (e.g http://unblocksites.co/) to get there it works.
Are PlusNet/BT blocking this site for some reason?
I can ping it (IP is 126.96.36.199), just cannot get web access (or SVN access for that matter).
Hello @ajsoft, Sorry to hear you are having problems accessing this site. We can see t...
Sorry to hear you are having problems accessing this site. We can see that you have had the same IP since being connected. So that we can rule this out can you please turn off the router for 70 minutes to push a new IP address, and try again.
Please let us know how you get on.
On my PN contract FTTC many years ago, I was delighted to obtain d/l speeds of 55 Mb/s. After a few years I phoned to include phone landline and afterwards, my speeds dropped to 50Mb/s inspite of verbal assurance that my BB would be 'unaffected'. PN retort was 'well you changed your contract'. OK no great deal.
Nowadays day in day out, 24hrs 7 days, d/l speed is 34,999Mb/s over the year, including months when I am abroad. . 3 OR site visits confirm the speed and find no faults.
The speed limit is suspiciously close to 35 Mb/s and shows every sign of being capped.
At present the Dynamic Line Management (DLM) profile for a UK Fibre-to-the-Cabinet (FTTC / VDSL2) based broadband line requires an Openreach engineer to reset. Is PN close to being able to reset the DLM itself?
What is the current position on DLM?
This does not reflect on Plusnet or their staff who I found to be helpful and courteous throughout.
I was without an internet connection for 12 days which was caused by Openreach not connecting my line after they had replaced the cabinet connection box in the village where I live. It was a simple fix once the cabinet had been re-opened.
However that is not the cause of the critism I am expounding now. I made an appointment for a visiting engineer for Monday morning this week and actually waited in all day just in case they were running late from the morning. No engineer visited so I contacted Plusnet to report the missing engineer and was informed that Openreach had cancelled the appointment and had informed neither Plusnet nor myself. It was only when another appointment was made that the problem was detected and fixed.
The email I received from Plusnet states that the £65 charge would be levied if I missed the appointment or cancelled within two working days.
My question is, does this arrangement work in the other direction i.e Openreach cancelled on me without notice. If it does I would like to claim my £65 from Openreach and because I do not have contact with Openreach I would like Plusnet to make the claim for me.
Hi @Bargy, I'm glad to hear that this fault is now resolved. I'm sorry for the length ...
I'm glad to hear that this fault is now resolved. I'm sorry for the length of time that this fault was ongoing and for the missed engineer visit, and apologise for the inconvenience that this has caused you.
We're not able to claim from our suppliers for the missed engineer visit I'm afraid, however I have had a look into this and have offered a gesture of goodwill for the poor experience that you've had. As this is account specific information I've added this to the fault ticket here - please let us know if you'd be happy to go ahead with this.
I moved to a new address in Wales a few months ago. When I looked to get fibre at the time, it was not available to me. My neighbour has 40mb fibre with EE. The Fast Broadband Wales site told me there was no spare capacity, so did BT Wholesale address checker. BT Broadband, TalkTalk and Plusnet would only sell me ADSL at that address.
So I joined Plusnet with an ADSL service (I get 1.5mb - it's reliable but very slow).
I recently checked again, and the Fast Broadband Wales site now says I can get fibre at my address. So does the BT Wholesale Address checker. And, when I went to look for the cabinet I'm connected to, I see there had been some work done there VERY recently, new infrastructure added.
So I tried to upgrade to fibre from Plusnet. And was told it's not available in my area!
My neighbour has 40mb fibre from EE and has had for some years. We are in the same building, served from the same pole.
The Welsh Broadband checker, that previously said there was no capacity, now says there is and I should get between 59.4 and 30mb on my line.
BT Broadband site that previously would only sell me ADSL now tries to sell me Fibre at 59mb.
But Plusnet can't?
I have attached some pictures illustrating the above.
Can someone look into this please?
No problems Ian. Yeah either online or by calling our customer options team on 0800 013 2632 though...
No problems Ian. Yeah either online or by calling our customer options team on 0800 013 2632 though it may be worth checking Here first using your landline number just to make sure FTTC is available. Let us know how it goes.
As per the title, after being banded for months at 67000000 bps, for some reason it has dropped to 59995000 bps. It had been running at 67 Mbit Since October last year without issue and I was patiently waiting for DLM to remove the banding. However, in typical fashion it appears as if it's being overzealous as it's dropped again.
Here's my modem stats:
> v s ---------------------- ATU-R Info (hw: annex A, f/w: annex A/B/C) ----------- Running Mode : 17A State : SHOWTIME DS Actual Rate : 59995000 bps US Actual Rate : 19234000 bps DS Attainable Rate : 73559256 bps US Attainable Rate : 19317700 bps DS Path Mode : Fast US Path Mode : Fast DS Interleave Depth : 1 US Interleave Depth : 1 NE Current Attenuation : 16 dB Cur SNR Margin : 4 dB DS actual PSD : 6. 7 dB US actual PSD : 6. 9 dB NE CRC Count : 0 FE CRC Count : 78762 NE ES Count : 0 FE ES Count : 67898 Xdsl Reset Times : 0 Xdsl Link Times : 1 ITU Version : b5004946 ITU Version : 544e0000 VDSL Firmware Version : 05-07-06-0D-01-07 [with Vectoring support] Power Management Mode : DSL_G997_PMS_L0 Test Mode : DISABLE -------------------------------- ATU-C Info --------------------------------- Far Current Attenuation : 18 dB Far SNR Margin : 6 dB CO ITU Version : b5004946 CO ITU Version : 544eb206 DSLAM CHIPSET VENDOR : < IFTN >
I was due to go live today but there's been a delay due to openreach needing to do some traffic management(?) and I've been placed in a queue until some equipment is available. Ce la vie and just awaiting the provisioning team to get back to me but I have doubts that the openreach ticket will contain any more information.
SoI thought I'd ask to see if anyone else had experienced the same thing and could explain (a) what it means and (b) how long did it take to get it installed to get a feel to see if I need to make backup arrangements.
Minor rant: What's really frustrating about this is that Openreach had a months notice of the installation date and only find out there's a problem on the day they're supposed to install. Due to a disability I need to make arrangements for help getting things up and running and since I don't have a clue as to when it's going to happen I can't even make provisional arrangements.
Hi there, thanks for getting in touch @Nom_D_Plume I am sorry to hear your broadband o...
Hi there, thanks for getting in touch @Nom_D_Plume
I am sorry to hear your broadband order was unable to be activated today, unfortunately upon placing the order neither ourselves or the suppliers would have foreseen this happening. I can see our suppliers have stated that traffic lights are required for this order, they have raised the relevant request off to the traffic management team and we have been advised to review back on 20/07/2018 for further updates. Unfortunately it is difficult to advise the time-scale to get this resolved, however we will do all we can to get it rectified as soon as possible.
Let us know if you need any further assistance.
(pls see attached PNG)
Phoned support, jumped through all their hoops, but adamant they could only swap router - now done that and not one iota of difference, router speed exactly the same.
My suspicion is that Openreach did something to my line/box on that fateful day in Feb!!!
What do you guys think? 30mb is a bit pants for fibre extra (tho i love the ping)!
Hi @Biggles266 Thanks for coming back to us. You're absolutely spot on th...
Thanks for coming back to us.
You're absolutely spot on that there has to be a technical cause to the speed drop - truth be told there are numerous reasons why this might have happened, including the condition of the line, the equipment or other usage in the area (see crosstalk link below):
As my colleague Alisdair has alluded to, we are only able to escalate a speed issue to our suppliers if the line syncs below the estimates for the line. As your current speed is above this estimate, we are limited to how we can progress this on your behalf.
I appreciate that the speed drop is frustrating, but it does happen and that's precisely why the line estimates are provided as a bracket, rather than a specific figure.
Please could you check if there's a problem on your end, thanks.
I'd just written a fairly long message regarding our home broadband upload speeds. It was on the fibre broadband forum for 15 minutes and then disappeared marked as spam. It certainly wasn't spam, is there a way the administrators can resurrect it please?