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  • in accepted fixes
  • fixed
  • in Full Fibre
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Massive speed loss on fibre - need help

by nevgeorge in Full Fibre
‎13-11-2018 9:17 AM
‎13-11-2018 9:17 AM
Having really big problems with my connection, at one point I was getting 32meg download and 10meg plus on upload now Download is barely 5meg and upload has flatlined completely. I'm now thinking of ...
Show results in replies (1)
  • Hi @nevgeorge,   Thank you for your detailed report of what's been happening.   ...

Full Fibre and Landline

by Anonymous in Full Fibre
‎18-06-2022 11:04 AM
‎18-06-2022 11:04 AM
Just to make sure I have got things straight in my mind after readings other posts!! Plusnet is starting to offer full fibre (not quite in my area yet!) The full fibre package does not include a ...
Show results in replies (1)
  • @Anonymous  I believe so.   However, you need to phone PlusNet first (Options Team ...

Line still banded after move to Plusnet

by apm42 in Full Fibre
‎23-03-2022 6:49 PM
‎23-03-2022 6:49 PM
I successfully moved to Plusnet (from Sky) today, hoorah. Router is all up and running but I can see that the banding issue I've been experiencing for more than a year now hasn't changed with the ...
Show results in replies (1)
  • No problem! I've just made the booking for you and replied back to the ticket to confirm. We'll fol...

Drop in sync Speed

by hangar18 in Full Fibre
‎24-03-2022 4:05 PM
‎24-03-2022 4:05 PM
Hello all.. I had some building work done at home recently which necessitated cutting power to the house several times. As a result of this, my fibre downstream sync rate dropped from 79979Kbs to&n...
Show results in replies (1)
  • Good morning @hangar18, thanks a lot for getting in touch. Your line has been banded at 74Mbps, but...

VPN to office not working since getting fixed IP a...

by mistermjd in Full Fibre
‎24-03-2022 11:37 AM
‎24-03-2022 11:37 AM
I've been working from home using VPN with Plusnet for years, no problem. This week I got a fixed IP address (for a different reason) - and now my VPN does not work. (L2TP/IPSec) Our work VPN does ...
Show results in replies (1)
  • Solved - it was a configuration issue on the router at the office end (although not the IP address!...

Slow page loads

by andun84 in Full Fibre
‎16-03-2022 1:49 PM
‎16-03-2022 1:49 PM
My normal modem/router stopped working yesterday, Asus DSL-AC68U, and I switched to the Plusnet SmartHub 2. Whilst the sync speed is better, as I expected as the modem in the Asus is well known to be...
Show results in replies (1)
  • All seems to be working great this evening. Everything loading really quickly. Let's hope that it s...

Frequent Disconnects

by blandifer in Full Fibre
‎25-02-2022 10:39 AM
‎25-02-2022 10:39 AM
We get frequent broadband disconnects - usually about 3 a day normally lasting about 5 minutes - can someone check our line please. I also note that our monthly bill is well below the expected level ...
Show results in replies (1)
  • Hi @blandifer  I'm glad to see your new router's working well. I've just checked your...

Connections Dropping

by silversurfer10 in Full Fibre
‎15-03-2022 12:40 PM
‎15-03-2022 12:40 PM
Openreach are replacing old cables with new Fibre cables to all the telegraph poles, but have not replaced to house. Since they finished , my broadband keeps disconnecting at all hours of the day ....
Show results in replies (1)
  • @silversurfer10  I suspect that Openreach are installing fibre to your local poles. This is ...

No improvement

by BO55 in Full Fibre
‎09-03-2022 11:35 AM
‎09-03-2022 11:35 AM
I recently switched from TalkTalk to Plusnet. A few years ago I upgraded from TalkTalk's 36Mb (I got circa 32.5Mb) service to the 66Mb service and received an improvement in speed to around 45Mb if I...
Show results in replies (1)
  • Hi there, I've taken a look into this for you and it looks like your line was reset automatically...

BT Home Hubs no longer working, and half my upload...

by pvy2712 in Full Fibre
‎06-03-2022 11:43 AM
‎06-03-2022 11:43 AM
I've been using a Smart Hub Type A for several years now, last night, around 2:30ish am, my Home Hub forgot my username and password.   No biggie, I went in and re-input them and it connecte...
Show results in replies (1)
  • ,Hello @pvy2712, thanks a lot for getting in touch and I'm really sorry to hear that you're having ...
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