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  • in accepted fixes
  • fixed
  • in Fibre Broadband
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Massive speed loss on fibre - need help

by nevgeorge in Fibre Broadband
‎13-11-2018 9:17 AM
‎13-11-2018 9:17 AM
Having really big problems with my connection, at one point I was getting 32meg download and 10meg plus on upload now Download is barely 5meg and upload has flatlined completely. I'm now thinking of ...
Show results in replies (1)
  • Hi @nevgeorge,   Thank you for your detailed report of what's been happening.   ...

Line Speed has been capped , need help

by andrewted in Fibre Broadband
‎15-11-2019 5:03 PM
‎15-11-2019 5:03 PM
Hi, I am pretty confident that my line speed has been capped. The issue started a couple of months ago when I had issues with a fault in the area resulting the line to drop off quite often. After ...
Show results in replies (1)
  • Hi @andrewted, sorry to hear that.   I have escalated your account to my colleague who h...

Hub says connected but cannot connect to internet

by Rosie134 in Fibre Broadband
‎19-02-2020 2:58 AM
‎19-02-2020 2:58 AM
This is a recurring issue. Every month or so, usually in the early hours of the morning, my router light will turn orange. I'm then told to log into the hub which I do. The light turns blue and the h...
Show results in replies (1)
  • Hi @Rosie134, thanks for getting in touch.   I'm sorry for the issues you've been having...

Fast upload, slow download

by mdubash in Fibre Broadband
‎23-10-2017 12:12 PM
‎23-10-2017 12:12 PM
Normally, I get around 72-72Mbps but not only has the VDSL speed been down to 40Mbps for the last four days, latency is up, making some services appear very slow. Upload speed seems hardly affected. ...
Show results in replies (1)
  • Hi there,    I've just been taking a look at this, thanks for reporting a fault. We'r...

Bills

by rexbird in Fibre Broadband
‎05-09-2019 9:31 AM
‎05-09-2019 9:31 AM
I have received an email saying you are going use the direct debit to deduct my due amount but can't access my bill to check it. The message tells me to try later as it unavailable at the moment. I a...
Show results in replies (1)
  • @rexbird,   We'll get that investigated, it might be a bug but I've created a ticket wit...

Full Fibre and Landline

by QuantumGuy in Fibre Broadband
‎18-06-2022 11:04 AM
‎18-06-2022 11:04 AM
Just to make sure I have got things straight in my mind after readings other posts!! Plusnet is starting to offer full fibre (not quite in my area yet!) The full fibre package does not include a ...
Show results in replies (1)
  • @QuantumGuy  I believe so.   However, you need to phone PlusNet first (Options Team...

Connection issues

by deanmrd in Fibre Broadband
‎23-05-2019 2:30 AM
‎23-05-2019 2:30 AM
Hi there    not surer if any fault with my line past 3 days I have has connections issues with my internet the issues only last for about 10 min max before the Dsl light comes back on m...
  • Tags:
  • connecions issues
  • fault
Show results in replies (1)
  • Hi @deanmrd, Thanks for getting back in touch with us. I've reviewed the situation today and rai...

Line still banded after move to Plusnet

by apm42 in Fibre Broadband
‎23-03-2022 6:49 PM
‎23-03-2022 6:49 PM
I successfully moved to Plusnet (from Sky) today, hoorah. Router is all up and running but I can see that the banding issue I've been experiencing for more than a year now hasn't changed with the ...
Show results in replies (1)
  • No problem! I've just made the booking for you and replied back to the ticket to confirm. We'll fol...

Drop in sync Speed

by hangar18 in Fibre Broadband
‎24-03-2022 4:05 PM
‎24-03-2022 4:05 PM
Hello all.. I had some building work done at home recently which necessitated cutting power to the house several times. As a result of this, my fibre downstream sync rate dropped from 79979Kbs to&n...
Show results in replies (1)
  • Good morning @hangar18, thanks a lot for getting in touch. Your line has been banded at 74Mbps, but...

VPN to office not working since getting fixed IP a...

by mistermjd in Fibre Broadband
‎24-03-2022 11:37 AM
‎24-03-2022 11:37 AM
I've been working from home using VPN with Plusnet for years, no problem. This week I got a fixed IP address (for a different reason) - and now my VPN does not work. (L2TP/IPSec) Our work VPN does ...
Show results in replies (1)
  • Solved - it was a configuration issue on the router at the office end (although not the IP address!...
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