Search

Hi

Just moved from Sky adsl2+ to Plusnet Unlimited Fibre.

I am requesting a GEA test as prior to joining Plusnet we had a REIN issue (now fixed) which affected a number of lines including mine, which cause a gradual drop from 17Mbs to 14Mbs, and wish to see if all is well with the line.

 

The hub is connected to the master socket with the supplied lead and filter.

The speed is a bit up/down at the moment but as we are in the 10 day period I am not surprised.

Thanks

 

Dave

 

 

Hello, so I ordered fibre unlimited and initially was told it was on hold until 3rd Sept and then informed that it would be delayed until the 17th September. Come the day and three Sky broadband I was switching from has ceased working yet I'm left with no Plusnet Fibre either. No hardware has been sent to us and I'm worried that we'll be left without internet in the home for some time. The phone line is apparently working (not that I have a landline phone) but I'm wondering how long this is feasibly going to take as I need to tell my other half that she isn't going to be able to watch any Netflix for the foreseeable future. If that goes as badly as I think it will then chances are I'll have to move out anyway...

Can someone please shed some light on the situation and perhaps offer some ideas on how to survive in the meantime?

Many thanks

Moved to plusnet from BT, went live yesterday. Like-for-like products, normally syncs at 80/20 with low latency to UK/EU.

 

Since the switch was confirmed active I have not had a broadband connection: it was working perfectly up until BT cut it off on Thursday.

I've tried:

Openreach ECI modem (DSL light solid)

with 2 different routers supporting PPPoE/VDSL

and separately the Plusnet Hub One.

 

According to tech support the error they see on their end is that I'm providing the incorrect password. They changed it for me, and I've since changed again. Still not working with any combination of hardware.

 

 

Apparently I now have to wait for a new router! What good is a new router when 3 perfectly adequate ones cannot connect?? 

Hello I’m hoping to get some help.

 

as the subject line suggests, every time it rains my internet connection drops. 

 

Tried phoning the help line but there is a long wait time and the online chat isn’t available

 

My phone line is clear and router cables are all connected properly to the main socket in the house.

 

Thanks in advance

 

 

For the last few weeks I have been getting packet loss. It's come to a head this weekend with repeated disconnect while gaming.

I used to be using the TG582n Plusnet router but then bought a Google home and after a weekend messing about came to the conclusion that this router just wont work with it. Previously with Plusnet we had FTTP (now we're FTTC) and had a Netgear WNR3500 v2. I Plugged this one in and Google home was fine and everything seemed OK. For the last few weeks we were getting packet loss but not too bad and it didn't impact anything.

Now we can't play anything, with no more than 20 minutes we are getting disconnects. I am seeing 70% packet loss using WinMTR:

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 262 | 262 | 2 | 3 | 13 | 3 |
| No response from host - 100 | 52 | 0 | 0 | 0 | 0 | 0 |
| 141.hiper04.sheff.dial.plus.net.uk - 99 | 53 | 1 | 0 | 11 | 11 | 11 |
| be3-3106.psb-ir02.plus.net - 66 | 72 | 25 | 0 | 14 | 22 | 17 |
| 195.99.125.142 - 66 | 72 | 25 | 0 | 12 | 24 | 13 |
| 62.172.103.197 - 65 | 73 | 26 | 0 | 12 | 21 | 21 |
| 195.99.126.187 - 71 | 68 | 20 | 0 | 15 | 30 | 13 |
| 74.125.242.65 - 71 | 68 | 20 | 0 | 13 | 24 | 17 |
| 64.233.175.95 - 70 | 69 | 21 | 0 | 15 | 23 | 23 |
| www.google.com - 66 | 72 | 25 | 0 | 14 | 23 | 11 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

 

We had this a couple years ago when there was some BT work going on and it eventually resolved itself. Now it's back.

Any ideas?

Plusnet provide a new router these days, might this help?

I have been on Plusnet Fibre for some years and have been using our Netgear D7000 for some years but last night something happened.... and now although I can get in on the older Plusnet supplied router I can't on the Netgear one.  Support have mentioned that it was being rejected due to the password being changed (over 3 weeks ago and we've been using it since) so we thought all we'd have to do is reset the password on the Netgear and that would be us.  Oh no!  I am going to explain our setup and the settings on our Netgear, plus what we've done, in the hope someone can identify an incorrect setting.  I have tried the setting on a previous thread on this forum but they didn't work either.

We have fibre to the cabinet and then the old wiring from the cabinet to our house, ie the fibre doesn't come directly into our house.

We have factory reset the Netgear D7000 but it still doesn't work

Settings on the D7000:

Country: UK

ISP: Plusnet

Transfer mode: ADSL (ATM)

DSL Mode: Auto

Internet has been selected from the dropdown

Enable this interface is ticked

Multi-plexing Method: VC-Based

VPI: 0

VCI: 38

Use VLADID not ticked

Priority: 0

Does your internet connection require a login: Yes is selected

Encapsulation: PPPoE (PPP over Ethernet

Username and password - our Plusnet username and password (ie the same as we use to log onto the member centre)

Service Name is blank

Connection Mode always on

Internet IP address: get Dynamically from ISP is selected

Domain Name SErver (DNS) address: get automatically from ISP is selected

 

If anyone can help that would be great, and if you need me to check any further settings please don't hesitate to tell me what you need.

Many thanks

 

 

 

Hi, I just happened to check my Router Event log today, and I noticed a huge amount of "IN:Block" messages along with IP addresses that I do not recognise.

 

Is that normal?

 

I don't have any port forwarding going on so the router setup is pretty much standard.

thanks

Mark

 

 

I've been experiencing sudden loss of internet connection,  when  my phone rings 

hiya can someone do me one gea test because i belive my syn speed has gone down...

 

 

can someone paste a gea test for me please im trying to get my speed upto 79mb but its dropped i think...

No idea what any of this is could some one please explain,sorry if this has been asked before but count find any results using the search thanks in advance