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23-10-2017
12:12 PM
Normally, I get around 72-72Mbps but not only has the VDSL speed been down to 40Mbps for the last four days, latency is up, making some services appear very slow. Upload speed seems hardly affected. ...
05-09-2019
9:31 AM
I have received an email saying you are going use the direct debit to deduct my due amount but can't access my bill to check it. The message tells me to try later as it unavailable at the moment. I a...
18-06-2022
11:04 AM
Just to make sure I have got things straight in my mind after readings other posts!!
Plusnet is starting to offer full fibre (not quite in my area yet!)
The full fibre package does not include a ...
23-05-2019
2:30 AM
Hi there
not surer if any fault with my line past 3 days I have has connections issues with my internet the issues only last for about 10 min max before the Dsl light comes back on m...
23-03-2022
6:49 PM
I successfully moved to Plusnet (from Sky) today, hoorah. Router is all up and running but I can see that the banding issue I've been experiencing for more than a year now hasn't changed with the ...
24-03-2022
4:05 PM
Hello all..
I had some building work done at home recently which necessitated cutting power to the house several times. As a result of this, my fibre downstream sync rate dropped from 79979Kbs to&n...
24-03-2022
11:37 AM
I've been working from home using VPN with Plusnet for years, no problem. This week I got a fixed IP address (for a different reason) - and now my VPN does not work. (L2TP/IPSec)
Our work VPN does ...
16-03-2022
1:49 PM
My normal modem/router stopped working yesterday, Asus DSL-AC68U, and I switched to the Plusnet SmartHub 2. Whilst the sync speed is better, as I expected as the modem in the Asus is well known to be...
25-02-2022
10:39 AM
We get frequent broadband disconnects - usually about 3 a day normally lasting about 5 minutes - can someone check our line please. I also note that our monthly bill is well below the expected level ...
15-03-2022
12:40 PM
Openreach are replacing old cables with new Fibre cables to all the telegraph poles, but have not replaced to house.
Since they finished , my broadband keeps disconnecting at all hours of the day ....