Plusnet - We'll do you proud Plusnet logo
Menu
  • Broadband
    • Fibre broadband & phone

      Get our super fast unlimited fibre broadband

    • Broadband & phone

      Great-value deals on unlimited broadband

      • More Information
      • Plusnet Perks
      • Packages guide
      • Switch to Plusnet
      • Recommend a friend
      • Line Rental Saver
      • BT Sport
  • Mobile
    • Plusnet Mobile
    • Sim only deals

      Flexible and affordable sim only deals with no contract

    • Coverage checker

      Our network reaches over 99% of the UK, so we've got you covered

    • Bolt-ons

      Low on minutes, data or texts? Just add one of our bolt-ons

  • Help & support
  • My account
    • Broadband, phone & TV

      Quick and easy access to your account, services, bills and tools

    • Mobile

      View and manage your mobile account, tariff and usage

  • Community
  • Contact us
  • Business Broadband
Sign in
  • Forum
  • Blog Blog

Search

  • Plusnet Community
  • :
  • Search
  • Posts
  • Users

Search the Community

Showing results for 
Search instead for 
Did you mean: 
Search Options
  • Subscribe to RSS Feed for this Search
Advanced Hide Advanced
Advanced Search Options
Search Modifiers:
You can apply modifiers to the terms you enter in the search field.
Use quotes to search for an "exact phrase".
Use the plus sign to search for +one +or +more +words.
Use the minus sign to -exclude -certain -words from your search.
Limits search results to topics that have no replies.
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
  • in accepted fixes
  • fixed
  • in Fibre To The Premises trial
124 results
Sorted by:
Solution Date
  • Date
  • Views
  • Thanks
  • Replies
  • Best Match

Now that the trial's closed...

by IngeJones in Fibre To The Premises trial
Sunday
Sunday
What happened to the people who had it?  Have you still got it?
Show results in replies (1)
  • @IngeJones  Yep!     Edit:  Looks like @Gandalf  beat me...

Unable to connect since Saturday FTTP

by dajoli in Fibre To The Premises trial
2 weeks ago
2 weeks ago
Hi, I have had no internet connection since early Saturday morning. The ONT is all green (power, PON, port1) with LOS unlit. My router is logging CHAP Authentication failed, every 15 seconds. When I ...
Labels:
  • FTTP
Show results in replies (1)
  • Thanks for getting back to us @dajoli Upon further investigation, it appears the broadband compo...

No Internet connection on FTTP trial

by hmarshy in Fibre To The Premises trial
3 weeks ago
3 weeks ago
Hello I have had no Internet connection since Thursday. I have rebooted the ONT and router several times and they appear to be working OK. All green lights. This may be a coincidence but a comp...
Show results in replies (1)
  • Thank goodness for that all working now 😎 , it was a combination of stupidity and bad luck that p...

FTTP Availability

by DaveCW in Fibre To The Premises trial
‎28-10-2019 4:53 AM
‎28-10-2019 4:53 AM
Hi,   Does PN have any plans in the next few months to launch a product for FTTP.   I have checked my phone number on the BT checker and my number appear to have FTTP available. &...
Show results in replies (1)
  • Sure, no problem. There's no fault showing, looks like it may have been the call blocker?

Price Increases

by bmc in Fibre To The Premises trial
‎08-10-2019 4:05 PM
‎08-10-2019 4:05 PM
@Gandalf  I'm on the FTTP Trial with a monthly contract and no landline.   Is it possible to "fix" my current price by signing up to a 12 or 18 month contract?   Thanks &nb...
Show results in replies (1)
  • Hi @bmc  As a development to this, I've recently got some clarification that we should...

So, is FTTP now available where I'm moving to?

by SkylineUK_Dup in Fibre To The Premises trial
‎30-08-2019 12:09 PM
‎30-08-2019 12:09 PM
I see the trial has ended.  Does that mean Plusnet are now selling FTTP for the area where I'm moving to, i.e. TR3 6SF? When Google etc. to find a supplier BT is the only option apparently.
Show results in replies (1)
  • @SkylineUK_Dup  PlusNet do not have a commercial FTTP product on offer so you'll need to con...

Sporadic Performance Issues

by dsbibby in Fibre To The Premises trial
‎04-08-2019 11:11 AM
‎04-08-2019 11:11 AM
The last few days I've been experiencing intermittent performance issues. Every few page loads one will hang for several seconds (10-20) or indefinitely, then it will be fine again. I've tried the ...
Show results in replies (1)
  • Hi David Our tests aren't showing any issues with your FTTP service. Is your wired connection a ...

Cease phone line but keep FTTP?

by FakeJake in Fibre To The Premises trial
‎14-07-2019 9:02 AM
‎14-07-2019 9:02 AM
Hello,   I believe I am out of contract. Would it be possible to terminate the phone line but keep FTTP?  I've never had a phone plugged in so it’s a waste of money!   M...
Show results in replies (1)
  • @FakeJake just providing an alternative, I've opened a support ticket on your account Here&nbs...

On FTTP Trial but Plusnet seem to have stopped bil...

by PreGP in Fibre To The Premises trial
‎14-10-2018 1:10 PM
‎14-10-2018 1:10 PM
Not that I'm really complaining but I see Plusnet haven't billed me or taken a direct debit from my account since early August. Not sure what's happening here but I did get an email from customer ser...
Show results in replies (1)
  • No problem and I'm glad to see you're back up and running. Sorry again for the issues, as you've...

Fttp down LOS red light on

by SpendLessTime in Fibre To The Premises trial
‎20-06-2019 2:34 PM
‎20-06-2019 2:34 PM
Hi At 2pm today, I've lost FTTP connectivity. Green PON light is off on the ONT and the LOS light is lit. Performed a power cycle on the ONT to no effect. Could a member of staff please reque...
Show results in replies (1)
  • From what I can see it's resolved now? Let us know if you're having issues still
  • « Previous
    • 1
    • 2
  • Next »
  • Twitter
  • Facebook
  • YouTube
2018 © Plusnet plc - All Rights Reserved
  • About Us
  • Careers
  • Press Office
  • Legal
  • Privacy
  • Cookie Policy
  • Code of Practice
  • Complaints Code of Practice
  • Accessibility
  • Modern Slavery Statement
  • Gender Pay Gap Report
Return to top