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3 weeks ago
The last few days I've been experiencing intermittent performance issues. Every few page loads one will hang for several seconds (10-20) or indefinitely, then it will be fine again.
I've tried the ...
14-07-2019
9:02 AM
Hello,
I believe I am out of contract. Would it be possible to terminate the phone line but keep FTTP?
I've never had a phone plugged in so it’s a waste of money!
M...
14-10-2018
1:10 PM
Not that I'm really complaining but I see Plusnet haven't billed me or taken a direct debit from my account since early August. Not sure what's happening here but I did get an email from customer ser...
20-06-2019
2:34 PM
Hi At 2pm today, I've lost FTTP connectivity. Green PON light is off on the ONT and the LOS light is lit. Performed a power cycle on the ONT to no effect. Could a member of staff please reque...
31-05-2019
8:52 PM
Hi, I'm after some guidance. I've recently had to end my FTTP trial with Plusnet and trying to migrate to BT. Really struggling to speak to someone competent at Plusnet about placing a cease on the l...
14-04-2019
10:03 AM
Last month I cancelled my phone services and retained the fttp services. The customer services agent checked if this was possible and then proceeded to terminate my phone immediately and apply the cr...
02-03-2019
7:42 PM
All
Can someone from the FTTP help please? I have called PlusNet and after going through some line checks, I'm told that everything looks fine there end and I should restart my router and mon...
04-03-2019
11:06 AM
Hi, My Line Rental Saver contract expires on the 08/04/2019. Now I have Fibre To The Premises-great by the way! I've no longer the need for my phone line. Could I please request my phone line is can...
01-03-2019
9:40 AM
Hello all Some time last year there was a notification from Plusnet of an increase in upload speed. I think we're still stuck firmly at 2mbps on our fttp, should we have been upgraded? Many thanks
12-12-2018
6:10 AM
Hi Harry, I'm an existing customer moving to a property with FTTP already run to the house (with that slim white box in an upstairs cupboard). Is that the ONT? What does that mean? I also expec...