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Hi Harry, I'm an existing customer moving to a property with FTTP already run to the house (with that slim white box in an upstairs cupboard). Is that the ONT? What does that mean? I also expec...
13-11-2018 10:10 AM
I should be on an 80/20 profile. It seems that this has recently been changed to a slower one. When I look here https://portal.plus.net/my.html?action=data_transfer_speed It says; Current lin...
19-10-2018 11:03 AM
Hi, I'm on 80/20 FTTP. Since 10 October there's been a marked drop in the speeds available on my service. Previously it was stable at ~77/21. Between 1920 and 2005 so...
05-11-2018 9:56 AM
If I cancel my phone line at the end of my contract and keep the fttp what are the ramifications if I choose to move supplier in the future? Will BT expect me to fork out for line installation if ...
31-10-2018 8:21 PM
I currently have Fttp with Plusnet, now the trial has ended will you be offering faster packages? BT offer 200Mb and 300Mb packages which I'm tempted with as I'm currently on the 80Mb.
19-10-2018 11:34 AM
Hello, I have been on the FTTP trial in Milton Keynes since around 2010 and this morning after a power outage I can't get the ONT to power up. Might seem a daft question but do I just call Customer S...
21-10-2018 8:35 AM
21-10-2018 8:35 AM
For I long time, even before using Plusnet (started using the service last November) we have been looking for fibre that works at our household. Currently we have a Plusnet standard package which giv...
15-08-2018 9:00 AM
Can someone confirm the costs associated with cancelling phone line and the best way to go about it. I have a few months remaining of 18 month contract.
25-09-2018 5:10 PM
I have been waiting to get on the FTTP trial for 3 months now and, finally, Openreach have been out this morning to install the cable into the house and fix the box to wall. This all looks fine and t...
01-05-2018 11:18 PM
We’re getting FTTP enabled in a few days and should be available to order within the month. I’ve been with Plusnet for about 16 years, might be more but it looks like there’s only a 70 odd meg servic...