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  • in accepted fixes
  • fixed
  • in ADSL Broadband
592 results
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Fastpath internet (interleaving off)

by Jonnolewis96 in ADSL Broadband
2 weeks ago
2 weeks ago
Hi all, my contract has ended on my Vodafone broadband and I have about 10days left before my 30 days notice is up. On my FTTC broadband i had fastpath upload but not download which I guess is decide...
Show results in replies (1)
  • Thanks for getting back to us. You'd be able to upgrade by calling us or doing it online through...

cant access my home network from the internet

by AlanLane1 in ADSL Broadband
2 weeks ago
2 weeks ago
Ever since getting a static IP my home network in inaccessible form the internet A tracert gets as far as 84.93.253.144 and then stops This looks like its in the plus network as the previous ip's a...
Show results in replies (1)
  • Im Guessing someone at Plus saw this post and fixed the routing. Magically its working now

quick Query on password for Router

by pauljs in ADSL Broadband
2 weeks ago
2 weeks ago
Hi there,   A friend of mine foolishly let a scammer have remote access her computer and I am worried they have all her passwords for everything via her browser cacheing.  I am dealing ...
Show results in replies (1)
  • @pauljs  I recently changed the password on my account and the HUB 1 password was automatica...

In all the thousands of posts in this forum....

by petlew in ADSL Broadband
2 weeks ago
2 weeks ago
I'm sure this has been asked before: Why, does Win 10 (latest update) settings report "no broadband connection" The 2.8 and 5G connections "seem" to  be working Ok, at least their activity l...
Show results in replies (1)
  • The message can be found in the internet connection icon in the Taskbar. It tells me "no broadband ...

Unreliable ADSL2+ Connection

by archerry in ADSL Broadband
‎27-09-2020 5:06 PM
‎27-09-2020 5:06 PM
We have been suffering from poor connection reliability for a large part of the summer. Late July / early August the connection was changed to Fastpath, both download and upload speeds increased (wi...
Show results in replies (1)
  • @Townman  Tell me, we woke up to 2.5Mb/s download today. The good news: The Openreach 'M...

Can't use Netflix or Freeview Play, neither will p...

by celias in ADSL Broadband
4 weeks ago
4 weeks ago
We have been unable to use Netflix or Freeview Play for catch up tv since mid December. Our free over 75 tv licence was cancelled so we can't watch live tv anymore and rely on both of these to watch ...
Show results in replies (1)
  • Thanks for the reply. I have been using Netflix for over a year with no problems. I finally managed...

Help set up hub one

by Cosmin134 in ADSL Broadband
3 weeks ago
3 weeks ago
So my account has been active for a few days now and when the router arrived I plugged it in and waited for it to do it's thing. The problem it won't set up by itself and the amber light a red B come...
Show results in replies (1)
  • It seems the case was as I suspected, the account wasn't fully activated perhaps and during the ear...

Unable to Access Specific Website

by Obs1 in ADSL Broadband
4 weeks ago
4 weeks ago
Hi, I use the following website to log into my work   office.virginmoney.com   I switched to Plusnet a few months ago and was able to access this website without issue. However in the ...
Show results in replies (1)
  • Hi All,    Thanks for the help, so far. @jab1 I'm using W10   Update on...

PRE-SALE - no engineer needed as previous tenant h...

by JuditG in ADSL Broadband
a month ago
a month ago
Hi, I hate to post into the forum about this, but as it is Boxing Day, nobody is reachable on the phone lines/webchats until Monday, I am hoping to get a quicker answer here. I am thinking of signin...
Show results in replies (1)
  • Thanks for that. I managed to reach somebody at PlusNet's Call Centre today and they double checked...

No internet connection on one device - others all ...

by SimonC123 in ADSL Broadband
‎19-12-2020 10:02 AM
‎19-12-2020 10:02 AM
I have decent internet connection and wifi coverage. Loads of devices working well. But one gets no internet connectivity. It is connected to the router (Onehub) and I can manage the router from it. ...
Show results in replies (1)
  • Hi All, Many thanks for your help and suggestions. I've tried all that I could easily do with no ...
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