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Router reset a dozen times.
All leads removed, swapped for spares.
No internet for over a week now.
Can't contact anyone for help as they are all busy with their IT upgrade.
Did get an email with the bill though...
PlusNet, you owe me a refund and I expect a revised bill.
B16 postcode area. Is it just me?
Done all usual checks, resets etc.
Hi @jezclax, I've taken a look into your connection today and upon testing your line everything ...
I've taken a look into your connection today and upon testing your line everything appears to be back up and running after a brief outage last night. If you are still experiencing any issues though, please let us know and we will be happy to investigate further.
I've taken a look into your connection today as well and I can see that your connection appears to have dropped a couple of times over the last few days, but besides that everything looks fine from our end of things. As this is the case we'll need a bit more information to help narrow down where the problem may lie so I would ask if this issue is occurring through Wi-Fi and Ethernet connections and if it is happening across all of your devices?
I just requested a static ip the message below is the result ?
JJAn error has occured whilst trying to process your request.
Could not determine configuration of Static IP component
We have a Sagecom Plusnet router model 2704N and an ADSL microfilter and everything goes into the master socket. I've taken everything apart, followed the online help and researched on the forum but despite our usual tricks of resetting and giving it a kick start it's just not coming back. I've googled outages in our area and nothing so I'm at a complete loss and with no connection at all! Try explaining this to my 3 year old who can't watch her programmes on a Saturday morning!
The microfilter is pretty new and BT were out just last year to fit a brand new line so I don't know where to go from here, please help!
Hi @Ox44Peony I'm sorry to hear you've experienced problems with your connection. Line ...
I'm sorry to hear you've experienced problems with your connection.
Line tests are showing a potential fault at the exchange so I've reported this through to our suppliers now for further investigation.
That said it looks like your connection has return this morning:
Hopefully it stays that way! Let us know if you experience any further issues.
How long does it take to get broadband connection. Phone line up and running with broadband internet scheduled for 7 sept. At present still internet.
I had multiple disconnects last sunday ranging from a couple of minutes to an hour, also had lots of noise on the phone line. This went on till around Wednesday, internet would disconnect less frequent and phone line cleared up. Noticed some bad lag while playing online so did a speed test and instead of the usual 15-17 Mbps im getting 4Mbps max.
Had an engineer come out this morning, after checking the master socket said the problem is most li...Had an engineer come out this morning, after checking the master socket said the problem is most likely the wire coming from the pole. After disappearing up his ladder for a bit he came back saying a cover hadnt been put back on properly and the wire had snapped while he was working on it. Retested the line and evertrhings working again.
I registered the fault last Wednesday (no dialtone, no ADSL connection) and the status from the line test was 'FAULT - Dis In Network'.
BT openreach attempted to fix last Friday (apparently, but no-one called before or after) and couldn't, with the response "Unfortunately the engineer has been unable to complete the job. Please contact your service provider."
Now the question is left in status 'Awaiting support team answer' since Friday... please can someone check what's going on and when I might get this fixed?
HI @moochris Thanks for highlighting this to us. I'm really sorry that communication b...
Thanks for highlighting this to us. I'm really sorry that communication between ourselves and our suppliers seems to have temporarily broken down on this one.
Looking at the original fault, our suppliers went out on over the weekend to fix an external fault but identified that they needed access to part of the BT network that they couldn't reach at that point. They then passed the fault back to us on 02/09/18 to rearrange the fault with yourself.
I've since re-raised this on a ticket here. The fault is still showing as an external fault but I have arranged for your account to be tracked daily to ensure that you are made aware immediately if this changes.
Sorry for the slight delay on this one. I've put steps in place to ensure that this is now a priority and we'll update you as soon as we know more.
I've noticed over the past 3 days that my speeds have been dropping substantially.
Normally I get the full 38Mbps (and I'm guaranteed a minimum of 30Mbps) -- however, on Thursday I noticed it was only downloading at 4.7Mbps, though the upload speed I normally get, around 9Mbps, was unchanged.
Yesterday it was back to normals speeds. Today it's back to being slow.
There are no notifications about service issues in my area at the moment. Any ideas? I'm currently using a Netgear D7000 router to connect to the internet, and using Ethernet over Power points for most things (the speeds are the same for Wifi devices, so I don't suspect the EoP devices).
I've tried switching back to the Sagemcom router supplied by Plusnet -- still the same poor performance.
I've solved my own problem! It turns out it was the Ethernet over Power adapters. I'm us...
I've solved my own problem!
It turns out it was the Ethernet over Power adapters. I'm using TP-Link adapters (600Mbps adapters). After unplugging the one plugged into my PC, and plugging it back in, I saw the speeds go back to what I would expect. Very strange.
Moral of the story; don't assume your equipment is working and it's someone else's fault!
I also have had a number of problems with my (non-fibre) broadband this last week. Started dropping out and restarting every so often since Tuesday (14th Aug 201. Router logs reporting "PPP Closed : Remote Terminating (PPPoA)".
However, today it was dropping out about every 5 minutes or so between 1200hrs (noon) and 1530hrs, also seemed to be dropping out whenever I tried to access a new URL in my (Firefox) browser.
Ran through the checks recommended by Plus Net with no obvious issues, the last check being to connect into the "test" socket in my Master Socket. At first it didn't appear to make any difference, but having had to go out for a couple of hours I came back and my router logs are saying it has stayed "up" for around 2 hours, but has swapped from ADSL2+ to using G.DMT modulation and reporting that the "ADSL Down Speed" is "1152000" (which I believe is about right for G.DMT?).
Anyone know if something is happen in the Milton Keynes area? I've heard BT are 'working' in the area?
If I still have problems in the morning (after rebooting modem /router to use ADSL2+ modulation again) I intend raising a "ticket" with Plus Net. Meantime, appreciate any comments or suggestions for further testing.
- ADSL issues
Plus Net support just phoned to say they tested my line and it seems fine; my new router appears to...
Plus Net support just phoned to say they tested my line and it seems fine; my new router appears to have fixed the problem. There was a cap on the line due to all the errors I have had the last few days, but they have removed that (reset error counts etc.?) and I should notice an improvement in the line speed shortly.
To be honest, I had just connected a Linux PC when they phoned and was downloading updates and confess to thinking "looks faster than I expected". Checked router and it is now reporting a Down Speed of almost 17.3Mbps and all BINs now seem to be in use with lower frequencies (up to BIN #106) reporting use of 15 bits, number of bits drops after that but only gradually with BIN #454 using 8 bits. Even the tablet is reporting a download speed of 14.24Mbps.
So currently I'm a happy chappy.
My thanks to all, in particular Townman and the Plus Net support team.
I've seen numerous posts of people having their broadband activated earlier than the given date. The broadband light is solid and using the setup details im able to navigate the plus.net website? Is it possible to activate these services now?
Hi @isaacjb91 Based on what you've said I've activated your account on our side even though your...
Based on what you've said I've activated your account on our side even though your order with our suppliers is committed/still open to complete tomorrow.
If you're unable to connect within the next few minutes then I'm afraid we'll need to wait until the order completes.
I hope this helps though and you're able to connect beforehand.