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411 results
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a week ago
I've been unable to view my broadband usage recently, both yesterday (Sunday), and again this evening, over 24 hours later. Instead the View Usage page shows the message: "Sorry, there's nothing to ...
Thursday
Hi. Is the upstream speed capped? I am trying to backup photos onto the cloud and getting about 120kb/s which is going to take forever. Downstream speed is fine.
Thursday
I was due to go live with plus net yesterday however, all the lights are green apart from the internet one which is red. I have tried to reset it, i have logged onto my router in a browser and nothin...
Tuesday
inadvertently pushed Closed on a trouble ticket for home broadband repair [poor multitasking]. I simply want to reopen it and arrange the proposed engineering visit. No online chat ava...
2 weeks ago
I've had a problem with my phone line, BT engineer has been and it seems fixed - he suggested i ask for SNR to be reset as broadband has been slow - is this something easy to do?
2 weeks ago
Hi,
I've been in contact twice now to ask that you set my SNR to a minimum of 6dB (Downstream). Both times DLM has put me back on 3dB almost immediately. Because of this the (terrible) rou...
2 weeks ago
Hi all My parents have had little no internet for the past two weeks. Thinking it would be a quick fix I have had a look, to no avail. When I first arrived the internet worked for around 60 sec...
2 weeks ago
Recently moved back to Plusnet. My download speed is normal, but my upload speed is only around 0.35mbps, whereas previously I was nearer 0.75mbps. Is it possible my broadband upload speed has been c...
3 weeks ago
Hi,
I have a whole load of issues...
(1) My phone line is dead - no dial tone, no ringing for incoming calls
(2) My Internet connection is super slow. When I investigated... I found...
...
2 weeks ago
This is the third time this has happened. The page refuses to even load/work, not even that I’ve paid the bill and still it insists on popping up rendering my internet useless, isn’t paying supposed ...