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  • in accepted fixes
  • fixed
  • in Broadband
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Ever decreasing speeds

by Lee10 in Broadband
3 weeks ago
3 weeks ago
Hi, I've had plusnet unlimited fibre for at least 5 years now and despite estimated speeds of 7mbps when getting it, I have constantly achieved 30mbps up and 7mbps down whenever I have tested.  ...
Show results in replies (1)
  • Thanks for responding @Lee10 My tests are still showing an issue so it's best to go ahead with th...

How to view or add to a question raised by support...

by slawson013 in Broadband
2 weeks ago
2 weeks ago
I have an email with a question raised on my behalf by a support tech. How do I add a response to it now that I have resolved the issue? I cannot find any way of accessing the Question on any plusnet...
Show results in replies (1)
  • Login to your account and then go to https://www.plus.net/wizard/?p=search that should show if you ...

Does Hub2 support USB modems?

by MisterPlusBoy in Broadband
2 weeks ago
2 weeks ago
I'm looking to get a LTE/4G modem as backup due to ongoing ISP issues. I have had Mifi 4G devices before which accept a SIM and broadcast a WiFi but I want to be able to plug the 4G modem into my rou...
Show results in replies (1)
  • @MisterPlusBoy  Welcome to the Community forums. Sorry,, the Hub 2 USB port does not support...

connection graph

by mike360 in Broadband
2 weeks ago
2 weeks ago
Good morning can i have a connection graph please. thanks
Show results in replies (1)
  • Hi @mike360 Sorry for the delayed response. I've attached the graph below Let me know if...

My Dynamic IP address is permanent?

by MonkeyMonkey in Broadband
2 weeks ago
2 weeks ago
Hi My dynamic IP address has remained the same for 2 weeks. Is this normal or do I have a Static IP address (Fibre Broadband)? I have never requested a  Static IP   How often to dynamic...
Show results in replies (1)
  • From what I can see the IP address which you're assigned and posting here from is dynamic. The conn...

Broken Plusnet Hub 2 power supply

by furryconker in Broadband
2 weeks ago
2 weeks ago
Evening,   We are using a Plusnet Hub 2 and have had an accident with it.   To cut a long story short when we moved it to this property I "tided" all the cables up with cable ties. ...
Show results in replies (1)
  • @furryconker - I've probably got a spare PSU knocking about somewhere. Drop me a private message wi...

VPN Issues on Static IP

by nashr in Broadband
a month ago
a month ago
I have a static IP and have since I moved into my property in 2019 (Range 80.229.X.X) I regularly use an L2TP / IPSec VPN to access my work's Office network. Just before Christmas (22nd Dec) I fo...
Labels:
  • IPsec
  • L2TP
  • Static IP
  • vpn
Show results in replies (1)
  • Ah! you might want to point your VPN admin at these posts https://community.ui.com/questions/L2TP...

Increased frequency of connection dropouts

by Dippy in Broadband
‎07-12-2022 2:53 PM
‎07-12-2022 2:53 PM
I have been aware that the Plusnet HubOne loses connection periodically and re-establishes connection automatically within minutes. Fortunately this has happened overnight and only once or twice a mo...
Show results in replies (1)
  • Update for the record. I escalated the issue to PlusNet. More tests were done and no fault found,...

unusually slow today

by grazuncle in Broadband
‎27-12-2022 2:19 PM
‎27-12-2022 2:19 PM
I have had good results from being with Plusnet.. router was being restarted manty times per month with TalkTalk. Today though YT buffering a lot.. restarted router. router claims 65.8Mbp downstrea...
Labels:
  • Broadband slow speed
Show results in replies (1)
  • after clutching at straws for a bit I decided to switch off my BT 1Gb powerline ethernet adapter/de...

Routing issue? Can't reach plus.net from my Plusne...

by Bobsta in Broadband
‎20-12-2022 10:32 AM
‎20-12-2022 10:32 AM
Hi folks,   Weird issue that I first noticed yesterday and it's still a problem today. I'm on Plusnet but can't reach the plus.net (or www.plus.net) website from my connection. This is from ...
Show results in replies (1)
  • @Bobsta - you've had the same IP address since Sunday morning. Try powering your router off fo...
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