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Hello.

I am about to move to a new shared place in the beginning of September. Since I am really annoyed regarding sharing internet for games (latency etc) I would rather pay for my own net. I would like to ask the following:

1)Suppose the place I am about to rent has only 1 master socket plus an already x internet provider is to possible for a plusnet employee to set up another master socket in my room?

2)If so what is the cost of doing so?

3)Since I don't have any idea how this is done will this connect somehow to the already main socket? Will it cause me to have reduced speeds or so due to the other isp being connected on that or it will be a totally new separate line?   

Having had consistent 2-3mbps for years, a couple of weeks ago the download speed dropped to <0.5

Checked BT wholesale - IP limited to 0.5, but for some reason the acceptable range is suddenly 0.1 Mbps-0.5 Mbps. Before when we had bad weather/noise/whatever I could always see the normal max. 

Achieving 0.5 down, and 0.14 up (from max 0.83)

I left things alone after an initial reboot. Up time now 117 hours.

Line attenuation: 58.5 dB (same as always for copper in the sticks)

Noise margin: 7.3 dB

 

Is there any reason the acceptable range would suddenly drop other than my paranoia that Openreach are evil and my neighbours have been complaining louder than me so they swapped me to the super-useless line?

 

 

 

I've been working from home for around 2 years and suddenly can't log into the work server. The techs from work used remote access to check for problems and could find nothing.  They concluded that the problem must be with Plusnet somehow blocking the port.  To check if this might be true I used wi fi in a local cafe and could log onto the work server fine.  Plusnet deny any problem as they "don't support port forwarding."   If this doesn't get resolved soon I might have to change service provider, as the only way to continue working from home  Any ideas?

Hi 

 

I recently joined Plusnet after moving from Sky.  I get a decent speed via the service but it is unreliable and the router just decides to reboot itself at random during the day.  

 

I've checked the router logs and there are no warnings prior to the reboot occurring - it's just as if it was switched off and on.  This makes working from home via my work VPN hard work as I keep having to sign back in, reconnect all my remote sessions etc every time it reboots.

 

I've attached an extract of the router logs that cover one example.  

I'm suspecting the router hardware or power supply.  Can you advise please?

 

Thanks

 

Tim Skinner

 

 

 

Hi All,
Just a quick one. If my line is ready and I already have my router (arrived today), why do i still have another 6 days before my activation? I currently have no broadband provider, so I was hoping this would mean an easy remote activation.
Thanks

Has anybody had major issues with getting connected to Plusnet? I currently have no provider as I cancelled my previous provider as soon as I realised they were unable to provide the speeds promised and straight away joined up to Plusnet. I received a dated letter (14th June) welcoming me to Plusnet, and that a router and activation date would follow soon. Obviously this has not yet happened and having no broadband is making life difficult for many reasons (2 children who craze for their internet for one 😂).
Help!!

Can anyone else access raspberrypi.org?

Everything else on the internet is fine for me, but I can't get to the one site I need this evening.

It can be reached on my (non-PlusNet) phone and http://www.isitdownrightnow.com/raspberrypi.org.html says that the site is up and reachable.

I'm moving to Cornwall in a couple of months and I don't think the house has a telephone line. Does that mean I'll have to leave PlusNet? How can I check if the village (Feock) has BT lines?

Hello,

I have the plusnet 2704N router.

 I want to use my own router (Linksys) because it offers significantly better customization etc.

 

I connected an RJ45 cable from the pn router into the WAN port of my Linksys. I then changed the Linksys dhcp to use 172.16.0.0 as the gateway and allocate 172.16.0.1 for the lan side IPs.

 

The PN router IP is 192.168.1.254. 

I kept the ip address range different to avoid ip conflicts as there is no option to swith of dhcp on the pn router.

 

The Linksys router internet settings are set to "dhcp" and automatically uses an IP address in the 192.168 range i.e. in this case it came to 192.168.1.11

 

So essentially its ISP --> PN router --> Own router --> LAN.

The problem is that the internet on the lan side is running really slow. It speeds up again if I just use the PN router. Any ideas?

I am unable to obtain a RDP or VPN connection to work from my plusnet home network.

I have opened ports on my router and firewall but I don't believe that this is the issue because if I try to trace the route to any of the locations I'm attempting to remote to the trace get lost in your network.

 

I restarted my router between the requests to see if there was an issue with my connection, I have also tried to request remote assistance from my support company using a sonicwall vpn but they can see my request but the connection fails to complete the handshake so times out, I suspect the two issues are related.

 

I have looked at this related post but there is not a solution in this that requires action.
https://community.plus.net/t5/Fibre-Broadband/Packetloss-in-trace-route/m-p/1387107#M50834

 

Appreciate any assistance, also why can't we raise a support ticket now from the members area?