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Dial tone present, landline works.
Router reset a dozen times.
All leads removed, swapped for spares.
No joy.
No internet for over a week now.
Can't contact anyone for help as they are all busy with their IT upgrade.
Did get an email with the bill though...
PlusNet, you owe me a refund and I expect a revised bill.

Help I've lost internet connectivity.

B16 postcode area. Is it just me?

Done all usual checks, resets etc.

Jez

I just requested a static ip the message below is the result ?

 

 

JJAn error has occured whilst trying to process your request.
Could not determine configuration of Static IP component

It's been a couple of days now but our Internet light hasn't been on since Friday night.

We have a Sagecom Plusnet router model 2704N and an ADSL microfilter and everything goes into the master socket. I've taken everything apart, followed the online help and researched on the forum but despite our usual tricks of resetting and giving it a kick start it's just not coming back. I've googled outages in our area and nothing so I'm at a complete loss and with no connection at all! Try explaining this to my 3 year old who can't watch her programmes on a Saturday morning!

The microfilter is pretty new and BT were out just last year to fit a brand new line so I don't know where to go from here, please help!

How long does it take to get broadband connection. Phone line up and running with broadband internet scheduled for 7 sept. At present still internet.

I had multiple disconnects last sunday ranging from a couple of minutes to an hour, also had lots of noise on the phone line. This went on till around Wednesday, internet would disconnect less frequent and phone line cleared up. Noticed some bad lag while playing online so did a speed test and instead of the usual 15-17 Mbps im getting 4Mbps max. 

 

Hi,

I registered the fault last Wednesday (no dialtone, no ADSL connection) and the status from the line test was 'FAULT - Dis In Network'.

BT openreach attempted to fix last Friday (apparently, but no-one called before or after) and couldn't, with the response "Unfortunately the engineer has been unable to complete the job. Please contact your service provider."

Now the question is left in status 'Awaiting support team answer' since Friday... please can someone check what's going on and when I might get this fixed?

Thanks,
Chris

 

I've noticed over the past 3 days that my speeds have been dropping substantially.

 

Normally I get the full 38Mbps (and I'm guaranteed a minimum of 30Mbps) -- however, on Thursday I noticed it was only downloading at 4.7Mbps, though the upload speed I normally get, around 9Mbps, was unchanged.

 

Yesterday it was back to normals speeds. Today it's back to being slow.

 

There are no notifications about service issues in my area at the moment. Any ideas? I'm currently using a Netgear D7000 router to connect to the internet, and using Ethernet over Power points for most things (the speeds are the same for Wifi devices, so I don't suspect the EoP devices).

 

I've tried switching back to the Sagemcom router supplied by Plusnet -- still the same poor performance.

I also have had a number of problems with my (non-fibre) broadband this last week. Started dropping out and restarting every so often since Tuesday (14th Aug 201. Router logs reporting "PPP Closed : Remote Terminating (PPPoA)".

However, today it was dropping out about every 5 minutes or so between 1200hrs (noon) and 1530hrs, also seemed to be dropping out whenever I tried to access a new URL in my (Firefox) browser.

Ran through the checks recommended by Plus Net with no obvious issues, the last check being to connect into the "test" socket in my Master Socket. At first it didn't appear to make any difference, but having had to go out for a couple of hours I came back and my router logs are saying it has stayed "up" for around 2 hours, but has swapped from ADSL2+ to using G.DMT modulation and reporting that the "ADSL Down Speed" is "1152000" (which I believe is about right for G.DMT?).

Anyone know if something is happen in the Milton Keynes area? I've heard BT are 'working' in the area?

If I still have problems in the morning (after rebooting modem /router to use ADSL2+ modulation again) I intend raising a "ticket" with Plus Net.  Meantime, appreciate any comments or suggestions for further testing.

Hi,

I've seen numerous posts of people having their broadband activated earlier than the given date. The broadband light is solid and using the setup details im able to navigate the plus.net website? Is it possible to activate these services now?