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2 weeks ago
Hi can you confirm that Norton Security is not set to auto renew after the two years free?
2 weeks ago
Hi can someone from staff have a look and see if the discount has been added to my new contract which started from today, it's supposed to be £35.46 a month but in the members centre it's showing £37...
3 weeks ago
We can only have FTTC and our current contract ends April.
I have read that Plusnet will offer, if you phone them, to renew the contract with the telephone line still in place. The standar...
3 weeks ago
My contract ends today and I’ve already switched to another provider, which PN has acknowledged. Yesterday I received a (large!) bill for my phone and broadband service until March 24th, ie well w...
09-02-2024
5:39 PM
Hi all,
Third issue in as many weeks...
Negotiated for a contract extension via chat yesterday with [CSA Removed].
Agreed to keep Full Fibre with landline £24.49 for 18 months. States this corr...
a month ago
My service transferred to a new provider yesrerday but today I've received a bill covering the period until the 16th March. I was expecting to receive a final bill!
14-02-2024
12:23 PM
The Member Centre is offering me an upgrade to the broadband-only "Fibre" package for an extra £2.83/month but the same package is available to new customers in my location for £3/month less. That me...
09-02-2024
11:41 AM
I requested a cease of service just over two weeks ago and haven't had any notification or confirmation besides the original email/question raised on my account. There is nothing on my account to sug...
07-02-2024
2:44 PM
Thank you to the people that tried to sort my bill out last month. I had incorrectly been charged Line Rental.
My new bill has just been issued (and I've renewed my contract for unlimited ...
01-02-2024
5:59 PM
Hi,
My current contract ends 29th Feb. My latest bill through today for 1st Feb - 29th Feb has charged the out of contract price.
I was expecting this on the next bill (although my plan is to re-...