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  • in accepted fixes
  • fixed
  • in My Account/Billing
942 results
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Only added a call plan - says broadband plan has b...

by KrisH82 in My Account/Billing
Friday
Friday
I realised it would be better value to add the Unlimited UK and mobile calls package than have the line only option. So I went through the process of changing my plan. I chose not to upgrade the broa...
Show results in replies (1)
  • Hi @KrisH82, thanks for getting in touch and I'm sorry to hear of the confusing information you've ...

No reward card email received and an error on log ...

by DavidW1960 in My Account/Billing
Tuesday
Tuesday
No reward card email received and an error on log in to Plusnet Hub  "An error has occurred You can't change your products for the moment, you have an order which is currently being processed...
Show results in replies (1)
  • I've opened a ticket 210454260 about this.

Plusnet upgrade do i need to cancel my old direct ...

by rod2001 in My Account/Billing
Wednesday
Wednesday
I'm upgrading from ADSL to Fibre. The price is better than my current deal. Do I need to cancel the old direct debit or does Plusnet just alter the amount automatically to refelct the new contract co...
Show results in replies (1)
  • Do I need to cancel the old direct debit or does Plusnet just alter the amount automatically to ref...

Discount not applied

by typiod in My Account/Billing
2 weeks ago
2 weeks ago
Where has my discount gone? started a new contract last November with the discount shown on my December bill, however after receiving my January bill the discount has gone?
Show results in replies (1)
  • Hi, there.   Thank you for getting in touch. I apologise for the issues you've experie...

The only way Plusnet can help me is to close my ac...

by GDD1000 in My Account/Billing
a week ago
a week ago
We've been with Plusnet since 2012.  We were problem free until we moved house in 2019 then all hell broke loose.  Eventually (I thought) all the problems were resolved and we got restorati...
Show results in replies (1)
  • Thanks for your post @GDD1000 and welcome to our community forums. I'm really sorry fo...

FTTP (again)

by ciderboy in My Account/Billing
2 weeks ago
2 weeks ago
So - I've given Plusnet two extra years to get a fibre to the premises option set up but it looks as if this is something that is never going to happen so I'm going to have to go elsewhere in order t...
Show results in replies (1)
  • Thank you for your time on the pleasure to talk to you.   As discussed, I've made a note...

Open ticket just disappeared

by Stoker in My Account/Billing
2 weeks ago
2 weeks ago
Ticket #208941844 has disappeared from my "open" list in Help Assistant. Ticket was opened on 1st December though I've had billing problems with phone line since we moved house two years ago. (eg t...
Show results in replies (1)
  • Thanks for getting back to me @Stoker  Unfortunately the type of free evenings and wee...

Discount not applied

by Corsa in My Account/Billing
3 weeks ago
3 weeks ago
Hi Plusnet, I’ve just received my broadband and home phone bill for January 2021. However, I notice that the £7 discount (£4 and £3 discounts) haven’t been applied? Is this just a error due to ...
Show results in replies (1)
  • Thanks for your post @Corsa  I'm sorry to see your latest bill's wrong. I believe I've...

BT engineer confirmed no internal fault but £65 ch...

by Maggi28 in My Account/Billing
‎21-09-2020 8:43 PM
‎21-09-2020 8:43 PM
Hello. Looking for some advise on how possibly we could be charged for a call out to fix my broadband after open-reach engineer admitted there has been no internal fault found?  The problem was...
Show results in replies (1)
  • Good evening @Maggi28 I am sorry to hear you've gotten in touch in the form of a complaint, I've...

No reward card

by rickypang in My Account/Billing
‎15-12-2020 11:40 AM
‎15-12-2020 11:40 AM
I joined Plusnet on Sept and received a claim confirmation email on 13-Oct. I still haven't received the reward card even though I had made a call in the last two weeks. Anyone can gi...
Show results in replies (1)
  • Hi @rickypang. Thank you for bringing this to our attention. I'll send you a message via your accou...
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