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  • in accepted fixes
  • fixed
  • in My Account/Billing
656 results
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Cant acknowledge failed billing

by oshardy in My Account/Billing
Thursday
Thursday
Hi I'm unable to get to the failed billing screen to acknowledge of a failed bill, has I'm unable to pay till tuesday the splash screen comes up and all I get is failed to load page, is there any hel...
Show results in replies (1)
  •   Hi @oshardy   Thanks for getting in touch - I'm sorry to hear that you were ex...

Error on bill

by DavidB2 in My Account/Billing
Tuesday
Tuesday
Hi Can a member of Plusnet staff please check my bill. On the my latest bill dated 3/11/2019 I have been charged £1.90 for line rental but I paid for linesave on 9/112019 it should renew 2/12/2019....
Show results in replies (1)
  • Hi @DavidB2, thanks for getting back to us. I've looked into both your most recent and previous i...

Is the billing problem resolved?

by taj_bach in My Account/Billing
a week ago
a week ago
Today I had an email - "We're getting in touch to let you know that the issue which meant we weren't able to bill you has been resolved. This means your account is now back to full working order, ...
Show results in replies (1)
  • Hi @taj_bach,   No need to explode just yet.   Looks like the discounts were ...

Can't understand bill.

by longedge in My Account/Billing
Monday
Monday
I just had notification of this month's bill and I've been trying to interpret it but failed. I don't understand "other items - 19p" or why it shows call charges of £1.44 for 2 calls (both just a few...
Show results in replies (1)
  • Thanks for getting back to us @longedge  There's always an explanation for everything,...

Billed for line rental despite Line Rental Saver

by Biggsy in My Account/Billing
Tuesday
Tuesday
I recently upgraded to Fibre and have now been billed for line rental despite having an existing Line Rental Saver (that I last renewed in September). Also unexpected is a double bill - being bill...
Show results in replies (1)
  • Hi @Biggsy, I'm really sorry to hear this has happened. I've reviewed the account today and rais...

Contact end date

by MKM64 in My Account/Billing
Monday
Monday
Does anyone know where I can find my contract end date? Moderator's note by Mike (Mav): All caps title/text edited as per Forum rules.
Show results in replies (1)
  • Hi @MKM64   Thank you for getting in touch.    @Baldrick1 has provided t...

Parked account ? (Attn. Mod please)

by djh22 in My Account/Billing
‎05-11-2019 4:24 PM
‎05-11-2019 4:24 PM
Just checked my online account and it looks like it might be parked, could a Mod. Please check. Thanks, Del.
Show results in replies (1)
  •   Hi @djh22   Thanks for highlighting this - I've picked this up on your behalf ...

Referals

by jab1 in My Account/Billing
2 weeks ago
2 weeks ago
This may be the wrong board - if so can a mod move it, please? I have just had a conversation with my sister who tells me that when she enquired about referring her son, that the referrals scheme n...
Show results in replies (1)
  • Hi @jab1,   Thanks for getting in touch.   It would probably be easier for yo...

Random 123 call on my latest bill

by JulietHotel in My Account/Billing
a week ago
a week ago
Hi I spoke with customer support yesterday about the .50p increased charge on my bill. She tested my line and found no fault. There is no one in my house who would feel compelled to phone the speak...
Show results in replies (1)
  • Thanks for getting in touch @JulietHotel  I'm sorry to see you've got a call to 123 on...

Failed Payment

by danttgamer in My Account/Billing
‎25-10-2019 4:37 PM
‎25-10-2019 4:37 PM
Dear PlusNet I received an e-mail yesterday for Failure Payment for this month I apologies for this and I will be fixing this issue with full payment via Call on Monday or Tuesday hope that is ok
Show results in replies (1)
  • Moderators Note This topic has been moved from ADSL Broadband to My Account/ Billing 
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