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a week ago
I've recently had to change the name of account holder and direct debit due to a bereavement, and was told everything was in order a few days ago by Plusnet over the phone. The direct debit appears t...
Sunday
I've renewed my fibre contract but without the phone line (and hence call-charge package). An email stated this would take effect on the 16th April but I still have a landline signal, so which contra...
Monday
So, where to begin- In mid March I received an email and letter saying "sorry you are leaving us" etc etc, news to me I'd just renewed a 12 months contract with new router and was entirely happy with...
Monday
Just trying to to work out how i am able to view (and pay) my final bill.
The moment my broadband was transferred to VM (only provider offering FTTP here so we cancelled early for a major ...
2 weeks ago
I'm trying to change my direct debit to a different account using my online portal. But whenever I click the button to do this, a new window pops up with the message, "There has been an issue; please...
2 weeks ago
My initial deal has just ended and prices jumped a lot. I think there is a reasonable chance that my property will become eligible for FTTP in the near future as OpenReach are extending.
I don't wa...
2 weeks ago
...n 23/09/2024 - a 18 month contract for unlimited fibre extra including line rental.
So can I ask what is my true contract end date?
Has it returned to 23/03/2026 like I was told o...
2 weeks ago
I joined Plusnet last month, my service has been active since 17th March and I still haven't had the email for my reward card. The terms and conditions say that the email should have been received wi...
a month ago
Sadly, I have to also report not receiving the email within 10 working days of activating FTTP on 11th March, for claiming the Reward Card. Nothing in my spam box.
(fwiw, I appear to...
3 weeks ago
so when we upgraded to full fibre recently, someone at plusnet took that to mean we wanted to cancel our account, so our old username was ceased. which of course means we had to have a new one create...