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Wednesday
Hi so my account was restricted this morning so I paid my bill and it said it would be back on at 12:30pm, it connects on mobile phones and consoles however whenever I try and connect my smart TV whe...
22-12-2022
11:24 AM
I'm an existing customer and upgraded with a reward card. My services went live on 25th November. Still no email with link for reward? Was told 10 working days and still nothing. Checked my spam fold...
3 weeks ago
Hi Went live on 19 December after signing up to PlusNet through a comparison website. When will I get my claim email? Thanks
a week ago
My account is due for renewal soon, but the precontract information shows a one-time charge for postage and packing. That charge should not exist as the renewal is online only. How do I get the ch...
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a week ago
I have received a renewal offer which expires 01 Feb. Am I right in thinking that if I renew, the offer price will still increase in March?
a week ago
Renewed my contract on 16th September for 24 months. I received an e-mail confirming the contract, and the discounted price.
Received a credit when agreed by customer services charges were incorrec...
2 weeks ago
Hello,
I was a PlusNet customer back in the days of dial-up, and ever since I have been using my PlusNet e-mail address with several mailboxes for the family. I have no Broadband, TV or Phone servi...
2 weeks ago
Hi - does anyone know why my monthly discount rate has changed from -£11.56 to -£2.61 ? This is a monthly increase of £8.95. Did I miss something in the terms and conditions ? Thanks John
a month ago
I received an email and a text before Xmas saying that my Plusnet mobile direct debit payment was going to be taken on 23rd December, but it was not collected. The Direct Debit is active in both my P...
3 weeks ago
I had the same issue last month which was resolved - https://community.plus.net/t5/My-Account-Billing/Unexpected-Increase-On-Decembers-Bill-Fibre-amp-HomePhone/td-p/1900798 However this months bil...