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  • in accepted fixes
  • fixed
  • in My Account/Billing
1,000 results
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Plusnet pop up

by Michaelsnell in My Account/Billing
Wednesday
Wednesday
Hi so my account was restricted this morning so I paid my bill and it said it would be back on at 12:30pm, it connects on mobile phones and consoles however whenever I try and connect my smart TV whe...
  • Tags:
  • no wifi
  • Smart TV
Labels:
  • smart TV
  • TV
  • wifi
Show results in replies (1)
  • Hi @Michaelsnell, I'm really sorry to see it looks like restrictions haven't quite been removed. ...

Plusnet rewards

by nici4lloyd21 in My Account/Billing
‎22-12-2022 11:24 AM
‎22-12-2022 11:24 AM
I'm an existing customer and upgraded with a reward card. My services went live on 25th November. Still no email with link for reward? Was told 10 working days and still nothing. Checked my spam fold...
Show results in replies (1)
  • Hi there, I hope all is well with you, I've checked and can see Mike sorted this out for you and re...

No email for £50 gift card

by Nhall43 in My Account/Billing
3 weeks ago
3 weeks ago
Hi   Went live on 19 December after signing up to PlusNet through a comparison website.  When will I get my claim email?   Thanks
Show results in replies (1)
  • Hey there @Nhall43 I have sent this off to our backend team to investigate for you. I will update y...

P&P charge should not be on renewal

by joe_yeoman in My Account/Billing
a week ago
a week ago
My account is due for renewal soon, but the precontract information shows a one-time charge for postage and packing. That charge should not exist as the renewal is online only. How do I get the ch...
Labels:
  • contract renewal problem
Show results in replies (1)
  • And to follow from @Mustrum 's post, if you don't need/want one, then it will not apply.

Renewal offer

by oakwoods in My Account/Billing
a week ago
a week ago
I have received a renewal offer which expires 01 Feb. Am I right in thinking that if I renew, the offer price will still increase in March?
Show results in replies (1)
  • From March - correct.

Incorrect billing after contract renewal

by CheviotMare in My Account/Billing
a week ago
a week ago
Renewed my contract on 16th September for 24 months. I received an e-mail confirming the contract, and the discounted price. Received a credit when agreed by customer services charges were incorrec...
Show results in replies (1)
  • Hi @CheviotMare, sorry about the issues with this. I've fixed the discounts to make sure we bill yo...

E-mail Only Account: Unable to change Home Address...

by MartynF in My Account/Billing
2 weeks ago
2 weeks ago
Hello, I was a PlusNet customer back in the days of dial-up, and ever since I have been using my PlusNet e-mail address with several mailboxes for the family. I have no Broadband, TV or Phone servi...
Show results in replies (1)
  • In this case, the "change already in progress" banner can't be removed as it's a side effect of e-m...

Broadband Discount charge

by johntulley in My Account/Billing
2 weeks ago
2 weeks ago
Hi - does anyone know why my monthly discount rate has changed from -£11.56 to -£2.61 ? This is a monthly increase of £8.95. Did I miss something in the terms and conditions ? Thanks   John
Show results in replies (1)
  • Hi John, A warm welcome to the forums. Where are you in your contract's minimum term?  At ...

Direct Debit Payment Not Yet Taken

by Clarissa in My Account/Billing
a month ago
a month ago
I received an email and a text before Xmas saying that my Plusnet mobile direct debit payment was going to be taken on 23rd December, but it was not collected. The Direct Debit is active in both my P...
Show results in replies (1)
  • I have raised a query on the super user area.

Higher Than Expected Bill (Homephone & Fibre)

by Corsa in My Account/Billing
3 weeks ago
3 weeks ago
I had the same issue last month which was resolved - https://community.plus.net/t5/My-Account-Billing/Unexpected-Increase-On-Decembers-Bill-Fibre-amp-HomePhone/td-p/1900798 However this months bil...
Show results in replies (1)
  • Hey there @Corsa I have added a ticket to the account on https://www.plus.net/wizard/?p=view_questi...
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