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Friday
I realised it would be better value to add the Unlimited UK and mobile calls package than have the line only option. So I went through the process of changing my plan. I chose not to upgrade the broa...
Tuesday
No reward card email received and an error on log in to Plusnet Hub
"An error has occurred
You can't change your products for the moment, you have an order which is currently being processed...
Wednesday
I'm upgrading from ADSL to Fibre. The price is better than my current deal. Do I need to cancel the old direct debit or does Plusnet just alter the amount automatically to refelct the new contract co...
2 weeks ago
Where has my discount gone? started a new contract last November with the discount shown on my December bill, however after receiving my January bill the discount has gone?
a week ago
We've been with Plusnet since 2012. We were problem free until we moved house in 2019 then all hell broke loose. Eventually (I thought) all the problems were resolved and we got restorati...
2 weeks ago
So - I've given Plusnet two extra years to get a fibre to the premises option set up but it looks as if this is something that is never going to happen so I'm going to have to go elsewhere in order t...
2 weeks ago
Ticket #208941844 has disappeared from my "open" list in Help Assistant.
Ticket was opened on 1st December though I've had billing problems with phone line since we moved house two years ago. (eg t...
3 weeks ago
Hi Plusnet, I’ve just received my broadband and home phone bill for January 2021. However, I notice that the £7 discount (£4 and £3 discounts) haven’t been applied? Is this just a error due to ...
21-09-2020
8:43 PM
Hello. Looking for some advise on how possibly we could be charged for a call out to fix my broadband after open-reach engineer admitted there has been no internal fault found? The problem was...
15-12-2020
11:40 AM
I joined Plusnet on Sept and received a claim confirmation email on 13-Oct. I still haven't received the reward card even though I had made a call in the last two weeks. Anyone can gi...