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16-03-2022
1:49 PM
My normal modem/router stopped working yesterday, Asus DSL-AC68U, and I switched to the Plusnet SmartHub 2. Whilst the sync speed is better, as I expected as the modem in the Asus is well known to be...
25-02-2022
10:39 AM
We get frequent broadband disconnects - usually about 3 a day normally lasting about 5 minutes - can someone check our line please. I also note that our monthly bill is well below the expected level ...
15-03-2022
12:40 PM
Openreach are replacing old cables with new Fibre cables to all the telegraph poles, but have not replaced to house.
Since they finished , my broadband keeps disconnecting at all hours of the day ....
09-03-2022
11:35 AM
I recently switched from TalkTalk to Plusnet. A few years ago I upgraded from TalkTalk's 36Mb (I got circa 32.5Mb) service to the 66Mb service and received an improvement in speed to around 45Mb if I...
06-03-2022
11:43 AM
I've been using a Smart Hub Type A for several years now, last night, around 2:30ish am, my Home Hub forgot my username and password.
No biggie, I went in and re-input them and it connecte...
03-03-2022
7:46 AM
Openreach are slowly implementing FTTP availability, exchange by exchange round the country.
Currently my fibre connection is via an atrocious aluminium phone line from the FTTC cabinet.
When the...
13-02-2022
12:36 PM
Hi, I moved to plusnet fibre in July 21 and have never received the speed I was promised when I oringinally signed up. During the signup procedure I was sent an email that states the following: You...
03-12-2021
9:16 AM
Hi,
I had a 2 year FTTC contract in which I got, on average, 68 Mbps speed, but a few days after I renewed my contract in October I am now getting between 45 and 53 Mbps.
I know that it's still a...
22-02-2022
2:50 PM
My conneciton regularly drops out. I don't keep count but it feels like multiple times per day (i.e. more than once) almost every day.
The light on the router flashes orange, then goes steady orang...
07-02-2022
4:53 PM
Normally my connection is rock solid and has been for years. Noticed over the last week or so connection stopping and poor performance. Rebooting router appears to help but then it comes back again. ...