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Disconnecting

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Disconnecting

Today my plusnet internet connection has kept disconnecting after about 30mins online, wondered if anybody could help me to solve the problem.

Thanks
4 REPLIES
vic_newey
Grafter
Posts: 802
Thanks: 2
Registered: 30-07-2007

Disconnecting

probably not a fault from +nets end,
does your modem light start flashing when it drops?
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Disconnecting

i havent checked that, i have tried 2 different modems. The timing is very indifferent so i haven't really looked at the adsl light. Why? what do you think the problem could be?
vic_newey
Grafter
Posts: 802
Thanks: 2
Registered: 30-07-2007

Disconnecting

If the sync light starts flashing , as it does when your modem is first turned on -
means its trying to sync with your local exchange, if it starts flashing when your connection drops then it means you have lost sync again. Can be caused by your modem or your house wiring or your local exchange at fault. If you lose your connection whilst still in sync then its +nets end but less likely.

Have a read of ' ADSL connection dropping' by johnessex in the customer feedback forum first
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Disconnecting

many thanks