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wrong password

wingcoman
Newbie
Posts: 4
Registered: 29-12-2009

wrong password

can anyone tell me how to log into my account, today for the first time when i put in my user name and password i am informed that it is an invalid user name, it is the same one that i have used to log in daily since December. I can't get help online at my customer account because it will not let me log in, i am just going round in circles,
I must say this is the very first problem that i have had since joinig Plusnet
Dave
8 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: wrong password

Can you try again as it was probably this problem http://usertools.plus.net/status/archive/1278319766.htm which should now be fixed http://usertools.plus.net/status/archive/1278324145.htm
wingcoman
Newbie
Posts: 4
Registered: 29-12-2009

Re: wrong password

Sorted now, thanks
Dave
Vip3r
Grafter
Posts: 142
Registered: 22-10-2009

Re: wrong password

Hi, 
Since the problem this morning with the homepage, I have been unable to login to the Members Centre, keeps telling me:
"Invalid username or password. Please try again."
I know the password is correct, but it won't have it. (Broadband and FTP access are OK) Help!
Moderator
Moderator
Posts: 26,940
Thanks: 1,743
Fixes: 133
Registered: 14-04-2007

Re: wrong password

I had an occurrence of that this afternoon but when I refreshed the page I was logged in Undecided

Customer and Forum Moderator.

Vip3r
Grafter
Posts: 142
Registered: 22-10-2009

Re: wrong password

Update: Its taken since 10am, But finally I have been allowed  to login (with out typing a new password just pressing login Again)  Smiley
digitaldipstick
Newbie
Posts: 9
Registered: 18-03-2010

Re: wrong password

Looks like the problem is back again today!
Dorian182
Dabbler
Posts: 21
Registered: 04-08-2009

Re: wrong password

I have the exact same problem Sad Is there a fix yet?
digitaldipstick
Newbie
Posts: 9
Registered: 18-03-2010

Re: wrong password

You could try hitting 'login' and then reload/refresh the page - it seemed to work for me after a few attempts.