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wifi calling and radio streaming continually dropping out

martinconstable
Just browsing
Posts: 1
Registered: ‎06-05-2019

wifi calling and radio streaming continually dropping out

I moved to Plusnet directly from John Lewis when the latter put the price up after 12 months.

HOWEVER I did have 12 months of PERFECT wifi calling and radio streaming. Now that I have moved to Plusnet (presumably EXACTLY the same infrastructure) I am having constant wifi dropouts which renders wifi calling completely useless and VERY irritating radio live streaming with the constant 1 second rewinds - 20 in a hour sometimes.

1 REPLY 1
bill888
Aspiring Champion
Posts: 1,143
Thanks: 213
Fixes: 33
Registered: ‎18-10-2008

Re: wifi calling and radio streaming continually dropping out

Do you have ADSL or FTTC fibre broadband service?

Are you witnessing these issues on a particular device, or multiple devices?

If you have fibre and you are suffering from wifi issues, I suggest splitting the 2.4 and 5 GHz wifi signals if you are using a Hub One to see if it helps in first instance.

https://community.plus.net/t5/My-Router/2-4ghz-and-or-5ghz-best-practice/td-p/1351950