I suppose it doesn't really matter as I'm on an unlimited package however, my "View my usage" page has said
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Sorry, there's nothing to show at the moment. This might be because your account is new, or your usage has been reset for a new billing period. It can take up to 2 hours for your usage to show up - please try again later. If you have any questions about your usage, please see our View My Broadband Usage FAQ or contact our Support Team. |
for ages so, I opened a ticket on 02/12/2013 as I wanted to know what I'd been using!
Got a response on the 4th Dec stating
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I am sorry to hear that you are having problem seeing your usage at present. This is a problem we are aware of but unfortunately we are not able to tell which accounts are effected. I have now added you to the open problem we have investigating this. Unfortunately I can not give an exact time for a fix for this but can assure you that it is currently being worked on. |
Logged in today to check back and discovered the ticket closed due to a lack of activity!! A lack of your activity, not mine!
Why close the ticket when you patently haven't resolved it or is simly an easy way to make your support stats look good?