very general but give me a best guess...
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Other forums
- :
- Tech Help - Software/Hardware etc
- :
- Re: very general but give me a best guess...
very general but give me a best guess...
02-05-2009 9:59 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
From what she's explained she'll be working through a web site - say booking a ticket - and only get part way through the process and the next page won't load. She switches off, starts again, and maybe gets to the next page this time but then it won't load the next one.
I've explained that it isn't PlusNet otherwise all the other people in our little village who use it would have the same problem, but I need to prove it now.
If I pop round what's the most likely thing I should check out? It's an older PC running XP from memory and I put on all the usual protection when I set it up for her a few years ago.
Thanks,
Re: very general but give me a best guess...
02-05-2009 10:30 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: very general but give me a best guess...
02-05-2009 10:33 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
On my way round now so I might be back with a solution or more questions...
Re: very general but give me a best guess...
02-05-2009 12:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
She originally set up her router on the laptop next door (the chap there helped her) and she thinks he still has the password for it. She wondered if he signed on if it would log her off, but I thought not?
It does raise another issue though - it's a Netgear - where abouts do I go to change the password... just in case?
Thanks,
Re: very general but give me a best guess...
02-05-2009 12:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The router IP is 192.168.0.1
Yype that in the browser and it will open the router admin page
It may ask you for the password to get in.
When you get in the password details are on the Basic settings page.
IIRC the default is user = Admin password = password
Re: very general but give me a best guess...
02-05-2009 5:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: very general but give me a best guess...
02-05-2009 6:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: very general but give me a best guess...
02-05-2009 6:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: stewarta13wsb It looks fine except no green light for Internet - everything else green, including a nice steady DSL light.
you need to put the username and password in to the router to get the green internet light.
Ideally her's. Go to 192.168.1.1 and type in herusername@plusdsl.net and then her password
Click on connect and the light will start to flash on the router, then it should connect. The voyagers are very good routers so fingers crossed it might be better.
As for the netgear check the version she is on as we have one and it kept dropping out and it was to do with the firmware.
another thing to think about
Re: very general but give me a best guess...
03-05-2009 12:17 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: very general but give me a best guess...
03-05-2009 6:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks to all for the replies,
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Other forums
- :
- Tech Help - Software/Hardware etc
- :
- Re: very general but give me a best guess...