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technicolor TG5824

kitkat
Grafter
Posts: 53
Registered: ‎14-05-2012

technicolor TG5824

Hi. Its dippy  kitkat again. While browsing the internet, I suddenly get the above come up. I then have to enter my username and password to access gateway. This has happened quite a few times now and I just press cancel but it won't take no for an answer. Can some tell what this is all about? Thanks in advance.  Smiley
5 REPLIES
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: technicolor TG5824

Hi kitkat,
Have you entered the correct username and password for your router login? These should be found on the card that you received with your router.
TORPC
Grafter
Posts: 5,163
Registered: ‎08-12-2013

Re: technicolor TG5824

In the case of Mis-placed cards
The information is on the underside of the router
Community Veteran
Posts: 5,210
Thanks: 493
Fixes: 22
Registered: ‎10-06-2010

Re: technicolor TG5824

You are supposed to be re-directed to the router login page only when your Internet connection is down. It's possible to disable this "web browsing interception" feature if it's happening when your Internet connection isn't down.
kitkat
Grafter
Posts: 53
Registered: ‎14-05-2012

Re: technicolor TG5824

Thank you all for replying. The page does come up even though the internet is not down. The page just pops up when I am browsing. I just press cancel and it goes away for maybe a day or so. Therefore I can't understand why it keeps happening.I do not know how to disable the web browser interseption.
The internet has been getting slower and slower  to load and my browser keeps crashing so I don't know if it is all connected in some way. I am at a loss when it comes to technology (and spelling) My son has said, putting a logical computer in the hands of an illogical woman (he means me) is disaster waiting to happen. He is up for adoption now.  Smiley BTW is there a spell checker on here?
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: technicolor TG5824

Hi kitkat,
Unfortunately we don't have a spell checker (as far as I'm aware), however, if you wanted to check your spelling you could always copy the text and paste it into a program like Word and use the spell checker in that before submitting anything here Smiley I wouldn't worry too much about it though, I'm sure we can make out what you're trying to say even if there are a few spelling mistakes  Wink
I've taken a look at your line and it seems like you've been losing connection fairly frequently over the past week which may coincide with the screen popping up.
Here's your connection graph:
<img src="http://community.plus.net/visualradius/generated/image14047357341569.png"/>
I would suggest raising a fault here and letting our faults team look into what may be causing these disconnections: http://faults.plus.net