cancel
Showing results for 
Search instead for 
Did you mean: 

should not go near a computer

kitkat
Grafter
Posts: 53
Registered: 14-05-2012

should not go near a computer

I am able to  log on to plusnet on my main pc but for some reason can no longer log into my mobile and transformer pad . So what have i done this time? I have just sent a ticket but just wondered if someone here can help me mean time Smiley
Thank you.
6 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: should not go near a computer

Do you mean you can't logon to Plusnet from your mobile and  transformer pad or you can't login to them
If the former can you get to the Plusnet site but just can't login
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: should not go near a computer

If you can log in from one device but not another, that suggests it's an issue with the device rather than at our side. Have you tried an alternate browser app on your mobile or tablet?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
kitkat
Grafter
Posts: 53
Registered: 14-05-2012

Re: should not go near a computer

Hi  Oldjim.I can get the plusnet sight but it will  just not let me login.
kitkat
Grafter
Posts: 53
Registered: 14-05-2012

Re: should not go near a computer

Hi Oldjim. Well I don't know how but I just tried to log in again and suddenly got into sight. I do think I have some malware because I can't log into another sight  now. I have installed AVG but it has not picked up anything. Than u again for your help and hope I can find out what is causing all this.
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: should not go near a computer

Try running malwarebytes
kitkat
Grafter
Posts: 53
Registered: 14-05-2012

Re: should not go near a computer

downloaded malwarebytes but it is only for the computer not the tablet. I feel it is an issue with this device. I can now log in to the main site but I have to untick the allow cookies settings.Before I finally Chuck it out the window, I am going to take it back to Currys and see what they can do about it. Mind you I think I know more about these things, and that is not a lot, than the half asleep staff. Thanks again for your input