"Printer offline" - router problem?
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"Printer offline" - router problem?
19-08-2013 4:47 PM
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Previously, 2 x laptops & HP Photosmart printer wirelessly connected via a BT Homehub. All worked fine.
When we joined Plusnet, the router they sent was faulty - so we logged into, and used, Plusnet braodband via the Homehub - still fine.
However, Plusnet have now sent a new router - and BT want their Homehub back - so we have connected all three up to the Plusnet router (Technicolor TG582n running 8.4.4.J).
All three items connected to the router fine - but the printer is listed as "Offline" in the Printers tab of the two laptops.
I have logged into the router, and all three items can be seen.
Going into the Network map on the laptops, the map can be seen - but the system cannot tell where on the map the printer should be placed. Clicking on the printer, it gives you the printer web page - including ink levels - but there is no indication of how to stop it being "Offline".
Have tried turning off the firewall on the router - no effect.
Have tried setting it to a fixed IP address - no effect.
Plusnet Helpdesk are no help - they claim it is a printer problem, and not their problem - but there must be a switch or setting specific to the Technicolor router that is causeing the problem.
Can anyone help? Please???
Re: "Printer offline" - router problem?
19-08-2013 5:35 PM
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Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: "Printer offline" - router problem?
19-08-2013 5:39 PM
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Re: "Printer offline" - router problem?
19-08-2013 6:05 PM
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Printer IP address had changed (by one digit - but enough to cause the problem).
Reset it on both laptops, now working fine.
Posted my query, and then had a break to make pannacotta, and got back to find my query answered - shame I can't email one to you as a thank you present!
I hope Plusnet appreciate the help you give them in keeping us newies happy!!
Re: "Printer offline" - router problem?
19-08-2013 6:22 PM
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Re: "Printer offline" - router problem?
03-09-2013 4:03 PM
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As a complete idiot with technical issues, because I used to have 3 geeks at work who sorted everything out, I really need the "dozy female pensioner" version of what to do next.
Anyone????
Re: "Printer offline" - router problem?
03-09-2013 5:28 PM
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Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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- Re: "Printer offline" - router problem?