poor connections

[#1]

can anybody help with a problem I have with a certain program

it concerns mobogeni  I have three p.c and two laptops and when I connect to monogenic I get the same answerback poor network connection I have tried removing the software and reloading but get the same thing every time

I have tried opening firewall still no results. this use to work fine on all my computers until I had the problem with loss off internet connection and it took 30 days to resolve that problem and that's when this problem started could it be the plusnet hub needs resetting????

many thanks for any suggestions

walter

[#2]

It's a good idea to mention what OS you are using and an indication of what the program does if it is not well known.

[#3]

sorry should have thought about that

I have one pc and laptop on windows 7

one pc one laptop on windows 10

I am on fibre and running at about 25mbps.

the program allows you to connect with your mobile and do lots of other things

hope that helps

thanks

walter

[#4]

So does the message mean that the mobile has a poor connection to the mobile phone network?

[#5]

'Mobogenie' is often regarded as unwanted Adware, by the way.  http://www.wikihow.com/Remove-Mobogenie-Virus

[#6]

the reason for wanting mobogenie is that it is a good sauce for apps and other items that I like,

I don't want to go into specifics as it could lead to other problems

thanks

walter  

[#7]

Some programs are useful in themselves but they have less savoury friends and they often invite these friends over for a party on your computer.  Incredimail is another example that springs to mind.