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plus net web mail

tgr
Grafter
Posts: 111
Thanks: 1
Registered: 02-08-2007

plus net web mail

i have sent several e mails to my sister who has a web mail address with plus net.  I have  used thunderbird and yahoo but she gets none of the e mails. I have received e mails from her and have e mailed other people who get my mails.  Is there something wrong with her plusnet web mail.  Can anyone shed some light on this.
Thank you
Gordon
8 REPLIES
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: plus net web mail

Hi Gordon,
If you could PM me the email address of your sister, I'll happily look into this for you.
tgr
Grafter
Posts: 111
Thanks: 1
Registered: 02-08-2007

Re: plus net web mail

have sent you my sisters e mail address
thanks
GORDON
Community Gaffer
Community Gaffer
Posts: 13,224
Thanks: 966
Fixes: 81
Registered: 04-04-2007

Re: plus net web mail

I don't suspect James will have the chance to review your PM until tomorrow. What provider is your sister's email with?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

tgr
Grafter
Posts: 111
Thanks: 1
Registered: 02-08-2007

Re: plus net web mail

plusnet
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: plus net web mail

Gordon - I replied to your message about 8 hours ago?
You sent me an ermail I couldn't respond to so I sent you a PM in reply.
Did you not get it?  The email address you were trying to send to does not exist.
Community Veteran
Posts: 1,574
Thanks: 3
Registered: 13-04-2007

Re: plus net web mail

Has she got spam filters on if so she should check the spam folder to see if its going in there
Community Gaffer
Community Gaffer
Posts: 13,224
Thanks: 966
Fixes: 81
Registered: 04-04-2007

Re: plus net web mail

Quote from: tgr
plusnet

My bad, I misread your initial post. As samuria has already asked, do you know how her spam settigns are configured? (you can find these under the Email Settings > Manage My Mail in the Member Centre).

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: plus net web mail

Sorry, I should have been clearer in my earlier post.
The email address that is trying to be used does not exist.
TGR - If she uses Manage My Mail, she can create an addditional email address if she wishes too.
Here's a video tutorial to show you how:
http://www.plus.net/support/email/manage_my_mail_video.shtml?